@lantic R59 uncapped 'bolt-on' feedback

The same here. They charged me more for the last month, but was not that much more to worth phoning and hassles. Will see this month if it is not right again then i will phone and fight. Also they still have not fix my authentication problem. It is not a big story is just annoying sometimes. Any one else with such a problem? Otherwise great service, price and speeds.
 
bavmorda said:
The same here. They charged me more for the last month, but was not that much more to worth phoning and hassles. Will see this month if it is not right again then i will phone and fight. Also they still have not fix my authentication problem. It is not a big story is just annoying sometimes. Any one else with such a problem? Otherwise great service, price and speeds.
Click to expand...

I never had any problems with authentication, so I cannot comment there. I do however struggle with the data allocation. It feels to me as if they really struggle to manage this. I just hope they realize there is a huge problem here and that they are working on it.

Perhaps Vox can give us an update on the accounts: will we have to fight the billing department every month?
 
Last edited:
I have been interested in signing up for this product since it first came out, but with moving residence it was best to wait. Kind of glad I did as these teething [problem don't sound fun.

So to sum up what is happening currently is that if you have a session open before 8pm and you use the account only after 8pm then the usage is split evenly over the full time of the session so you get charged for usage before 8pm even if you didn't use it in that time? Is that correct?
 
Corrosive said:
I have been interested in signing up for this product since it first came out, but with moving residence it was best to wait. Kind of glad I did as these teething [problem don't sound fun.

So to sum up what is happening currently is that if you have a session open before 8pm and you use the account only after 8pm then the usage is split evenly over the full time of the session so you get charged for usage before 8pm even if you didn't use it in that time? Is that correct?
Click to expand...

Hi Corrosive, I am not sure how they really allocate the data. That is part of the struggle we are currently part of. To be honest, I get the feeling that they themselves are a bit overwhelmed by this :) The service however is great and the line speeds are extremely good. I have never been shaped. Also, it is not that expensive. In the end I did pay the R44.95 they charged me last month. I am not happy about it, but at least it is not breaking my bank. I downloaded about 60Gb in total (I updated some programs - one program has resources of about 40Gb that I was able to update :D ) So the extra R45 is not a deal breaker. It is becoming tiresome to have to slog through every session to see where they allocated the data incorrectly (but the biggest problem is convincing them). I keep on hoping that they will sort this out soon. Not in the mood to look for a new ISP.
 
Been a week since I put my service request in for the 7gb that I never used.

I was called that day to assure me that someone would look into it, but have heard nothing yet.

As everyone else above has said, this is an INCREDIBLE product, they just need to get their billing sorted...

Oh well, time to email them and try fight it out again.

9gb charged for in May (never used more than 4gb during peak time)
7gb charged for in June (never used more than 1gb during peak time)
5.3gb so far in July (never used more than 3.5gb so far)
 
cavedog said:
Looks like they got a special too now. You get 2 free months if you join the uncapped bolt on.....

http://i45.tinypic.com/x5nj1z.png
Click to expand...

This looks like a personalised (emailed?) promotion as it is addressed to "Dear Eugene Eksteen". There is no sign of this promotion on their website or Facebook page.

EDIT: Probably addressed to existing capped customers.
 
Last edited:
sjpslabbert said:
Hi Corrosive, I am not sure how they really allocate the data. That is part of the struggle we are currently part of. To be honest, I get the feeling that they themselves are a bit overwhelmed by this :) The service however is great and the line speeds are extremely good. I have never been shaped. Also, it is not that expensive. In the end I did pay the R44.95 they charged me last month. I am not happy about it, but at least it is not breaking my bank. I downloaded about 60Gb in total (I updated some programs - one program has resources of about 40Gb that I was able to update :D ) So the extra R45 is not a deal breaker. It is becoming tiresome to have to slog through every session to see where they allocated the data incorrectly (but the biggest problem is convincing them). I keep on hoping that they will sort this out soon. Not in the mood to look for a new ISP.
Click to expand...

Thanks for the info sjpslabbert. Really helps to know this stuff when making a decision.

Just one thing: are people still getting billed incorrectly if they definitely only connect between the set times, like say 10 mins in and 10 mins out? Not talking usauge but connection to a new session. Anyone had any experience with this?
 
It was a promotion to their current clients, from chatting to Simphiwe at the call centre. I must say, I'm very happy with the service I've received so far. I just hope, I don't have the same issues now that my account is active.
 
CraigS2 said:
It was a promotion to their current clients, from chatting to Simphiwe at the call centre. I must say, I'm very happy with the service I've received so far. I just hope, I don't have the same issues now that my account is active.
Click to expand...

I suspect you will. I just went through all my sessions for the latest period. My online stats show that I used 1,49Gb of packet data. I only had a total of 6 sessions that fell outside the Bolt-On periods and adding them up comes to a total of about 30Mb. I sent them an email, with a image file of my session data (where I clearly marked the sessions outside the Bolt-on periods). I will let you know when I hear from them.
 
Currently not a client, but also looking at this uncapped bolt-on product. You guys say it is an issue because your capped accounts are not hard capped once they reach their original limits. What then about getting the ADSL 626 account with a bolt-on? Is that possible? It seems to me from the description that it is simply 10gb and nothing more.

http://www.lantic.net/products/adsl-dial-up/consumer-adsl/adsl-626/adsl-626.html

Edit: Just received a reply from their helpdesk, they say they cannot add a bolt-on to the 626 account.
 
Last edited:
What speeds you can expect in these accounts I am getting very poor speeds at the moment,less than 1mb speeds on 10mb line.Please confirm its not throttling ?
 
citizensa said:
What speeds you can expect in these accounts I am getting very poor speeds at the moment,less than 1mb speeds on 10mb line.Please confirm its not throttling ?
Click to expand...


full 10 mb my side...

http downloads 960 kps
ftp from IS server 650 to 800
 
citizensa said:
What speeds you can expect in these accounts I am getting very poor speeds at the moment,less than 1mb speeds on 10mb line.Please confirm its not throttling ?
Click to expand...

I get full 4mb speed on usenet all the time. The speed for me is great its the billing killing me....
 
eish i phoned this morning , because i see account was dead :/

guy said im over my cap , and just increased the limit , stupid usage tracking is buggered (i told him that, and they did remove the gigs at the end of the month), was 4gig for the whole week and worked fine , i better not be getting a big bill!
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X