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Question of the Day: Are you keeping your Prime subscription?
laptopsatcost.co.za
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Flash247IT
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Thanks. My marketing skills are fine thanks. I do not wish to sell on this forum, it is a conflict of interest for me, in fact the only reason I am on here is to not allow my business name that I have built over 3 years to be dragged through the mud.
As far as your link goes, that is great, I'm sure many people were not aware that you could have your machine flagged on the Dell system, in fact i'm also sure some re-sellers were also not aware of this.
I do not think you are attacking my business at all, in fact this has nothing to do with my business, but for those selling second hand machines, it may well give them a push or a nudge to become registered with their local SAPS.
I have a very strong relationship with Dell in SA and have helped many clients out with their Dell machines
Flash247IT
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Flash247IT
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Laptops at cost - Means exactly that. Its not Higher grade as when you open the page, the header spells the name out as it should be.
Please understand, I am defending my company, most people on this thread have had a field trip in my absence, I'm sure if you owned a company that you would do the same given the circumstances?
No you are dragging your own company name through the mud. As others have said, you should improve your marketing skills. A wise person would have come onto the forum, introduced themselves, and answered any questions with a view to gaining customers, not alienating people.
RyanPCMR
Expert Member
I'm just here for the comments. *Grabs more popcorn*
RedViking
Nord of the South
Some companies really need to learn some businesses skills or at least employ someone to handle their marketing and client issues side of things. Good grief.
People use forums to find info on websites and companies, there are MANY dodgy businesses and fake web sites. Consumers also have the right to express their experience with a company.
How a company responds to issues says a lot about them.
I have had bad experience with companies, I have left 1 star ratings with them, instead of telling me that they will drag me to court they worked on the relationship and made sure the issue was resolved or at least won't happen again. Now they have a good rating because they are willing to improve on the complaints and resolves issues.
The way this company respond to genuine questions and experiences is SHOCKING.
I will make sure I AVOID THEM at all cost, not because of the replies to OP's genuine question but the SHOCKING response and threats from the company.
You want good customer service:
Wootware
Rebeltech
Computersonly
[MENTION=51831]Flashgear[/MENTION]
Remember, you pay for what you get. I will rather pay more and avoid being threatened by a company.
People use forums to find info on websites and companies, there are MANY dodgy businesses and fake web sites. Consumers also have the right to express their experience with a company.
How a company responds to issues says a lot about them.
I have had bad experience with companies, I have left 1 star ratings with them, instead of telling me that they will drag me to court they worked on the relationship and made sure the issue was resolved or at least won't happen again. Now they have a good rating because they are willing to improve on the complaints and resolves issues.
The way this company respond to genuine questions and experiences is SHOCKING.
I will make sure I AVOID THEM at all cost, not because of the replies to OP's genuine question but the SHOCKING response and threats from the company.
You want good customer service:
Wootware
Rebeltech
Computersonly
[MENTION=51831]Flashgear[/MENTION]
Remember, you pay for what you get. I will rather pay more and avoid being threatened by a company.
Last edited:
Thanks. My marketing skills are fine thanks. I do not wish to sell on this forum, it is a conflict of interest for me, in fact the only reason I am on here is to not allow my business name that I have built over 3 years to be dragged through the mud.
As far as your link goes, that is great, I'm sure many people were not aware that you could have your machine flagged on the Dell system, in fact i'm also sure some re-sellers were also not aware of this.
I do not think you are attacking my business at all, in fact this has nothing to do with my business, but for those selling second hand machines, it may well give them a push or a nudge to become registered with their local SAPS.
I have a very strong relationship with Dell in SA and have helped many clients out with their Dell machines
You've got to be able to see where you've gone wrong here. You represent your business everywhere you go. As you said yourself, this thread is showing up in Google and giving you a bad name. That's all down to you bud, not us. No one here 'slandered' your business or said anything a reasonable person wouldn't based on the available facts and observations.
Let's imagine a different course of action took place:
- discussion about your site, people tuning it looks untrustworthy (a reasonable position)
- you pop in to introduce yourself, say that you're aware of the deficiencies and that they're being attended to
- answer any other queries all friendly-like
- eventually ask folks for feedback on updated website
- friendly back and forth, establish yourself as a cool dude who listens and appreciates contructive feedback
- no bad vibes, nothing worth worrying about if people find this thread with Google
- possibly grab a few extra customers from MyBB
- we all live happily ever after
See how easily that could have gone down?
Flash247IT
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Appreciated Bryn, and noted.
Available information includes, my contact numbers, email address, surely any person wanting to know something about a business goes straight to the source and gets it from the horses mouth? a simple email, being honest?
I believe the only reasonable information or response was provided by [MENTION=66972]3lOH55A[/MENTION] This user checked my FB page, Checked my GT account, checked for possible Scams and understood that I am not in the business of building websites or Online stores (its out sourced), realized that I have my plate full with daily clients, and even offered help as far as getting my website where it should be.
Some of the comments made on here were unfair and based on assumptions, i would happily of responded and eased any doubts had I been given the option at the beginning of this thread.
Thanks
PsyWulf
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I think,having read top to bottom on this thread,reaponding in such a passionate but very reactionary way coming with threats right off the bat,would rub many up the wrong way regardless of your intent or honesty
Be the posters you respond to wrong or not isn't even at play,especially in this social media age
Had you come in,and engaged amicably to even the harshest critics you'd have scored much kudos and good search engine karma from the internet warriors and average joe
Whilst you probably can still turn this thread around we'll have to wait and see if you take that path or stick to your guns
Be the posters you respond to wrong or not isn't even at play,especially in this social media age
Had you come in,and engaged amicably to even the harshest critics you'd have scored much kudos and good search engine karma from the internet warriors and average joe
Whilst you probably can still turn this thread around we'll have to wait and see if you take that path or stick to your guns
Johnatan56
Honorary Master
Stumbled back on this, wow, you come across as someone who feels quite entitled.
Why would I ask you about opinions of yourself? That's obviously biased, which is why it's asked here, where others who might have dealt with your company can post.
Your outsourcing has nothing to do with us, but it does show that you don't properly check your contractors work.
You did at least remove all the visa/mastercard etc. icons considering that you don't actually offer that feature.
It does look like you updated the products.
And your gumtree adds do still look like they're quite good. Without rep, having a deal that's borderline cost prohibitive, it's quite difficult to trust.
Based on your interaction in this thread, I'd stay far away, probably any fault that I'd like to have resolved will force me to have to argue to get proper service/acknowledgement, at least that's the impression you give.
Flash247IT
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Nah looks like you missed the point.
Generally having a conversation with someone, having trusted reviews, people you may know that have purchased from me, pretty simple, start by asking the correct person. Others that have dealt with my company are on FB, and if you had of contacted me, I could of given you a list a mile long
i wasnt given that option! This isnt about entitlement, if your Job was threatened, im sure you would fight for it, or at least expect to have a chance to voice it, and be present. Secondly with regards to me not checking my contactors work? that is quite the statement, i take it you know everything about everything right? So you dont need to contract out, because you can do it yourself? Unfortunately I am not versed at all in building a website (thats why i contracted it out) and I used a company that came recommended by a colleague, so please accept my apology if my website doesnt meet your standards.I didn't remove anything (possibly the lady that looks after my page did), I am PayFast and Pay gate approved, if you must know I do not use their services (Pay Gate)as they require my physical address to be displayed on my Website (in my T&C's), and my office facilities being on my residential property opened me up to a massive security risk! As for Pay fast, they have a R10,000 threshold, so clients would need to make multiple payments to purchase some items, and lastly (Fun Fact) if I get a fraudulent transaction and I release the goods (obviously i will only find out later its fraudulent), both companies will charge back my business and i will lose the product and the Transferred funds. So it was my choice not to use either of their services. I have far more control over an EFT, and it doesnt cost anything for either party. My system works.
That's your choice, as previously stated, I am not here hunting for sales or business. My impression cast, is based on the negative treatment I have received from some users which was pure speculation. Remember, what you put out, is what you must expect to receive back. Over and out Pal
Johnatan56
Honorary Master
The list still comes from you and is therefore inherently biased. Job threatened is a weird term, you went about it completely the wrong way. I would never have done it in the way you have, and I have had such cases before with clients.Nah looks like you missed the point.
Generally having a conversation with someone, having trusted reviews, people you may know that have purchased from me, pretty simple, start by asking the correct person. Others that have dealt with my company are on FB, and if you had of contacted me, I could of given you a list a mile long
The secondly, no, not knowing everything about everything. It's the fact that you should know about what you're asking contractors to create, if you see that it looks bad/broken, get someone who can advise you properly on it. You not getting someone to advise you counts as a sign of failure, though you say you're using a colleague. The site is a lot better than it was, but it's still a bit buggered, e.g. that whatsapp icon over the up. It's the same rule as if you contracted out someone coming in and painting your house, you still ultimately have to check up on everything or at least get someone who knows what they are doing and you trust to do so.
As far as I was aware the requirements were:
The logo
Proper T&C's (checking on all the sites where we've implemented, they all give an address, even the ones operating from home)
Site audit (also checking https which you've currently failed as you still don't have the https default redirect.)
Do note that the address you registered your company at can be reverse searched as well quite easily, so keeping it off your site adds an extra step at most.
PayFast has the option to increase it over R10k: https://support.payfast.co.za/article/75-is-there-a-credit-card-limit-how-do-i-increase-it
In regards to that chargeback, well, same thing for the client if you take the money and run. Credit card I can at least chargeback. If the client reverses it, you can go after the bank for the money, I am sure you can also get insurance for this.
Ditto.
Flash247IT
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I used a colleagues recommendation, that's what it says? I did not use a colleague at all.
I have an approval from Payfast (as mentioned) and an approval from Paygate (Pending address in T&C as mentioned)
As far as the increasing of the 10k threshold goes, you are correct - Problem is, they want to hold the added value in their account as a "failsafe", furthering that, if I cancel with them, it takes 90 days to be refunded, not an option for me as i pay upfront for all my stock..
Not that simple, if you can verify my address with that extra step let me know
, you are welcome to PM it to me.the chargeback is for fraudulent transactions that manage to pass by the security measures in place to prevent it, which means the bank will deduct the funds back from my account (they accept no risk, but charge for it). An EFT can be reversed provided the funds are available, and generally this doesnt come into play because I have the pickup option and EFT on collection, and various pickup points across the country with the same facility.
yes you can get insurance for this, that is correct, however it is an expensive addition and the system i use is safe and efficient.
lastly, as far as https goes, a kind member on this forum has given me the advice i needed, i am in the process of sorting it out, however it was not flagged by either Paygate or payfast.
They obviously don't hold stock
Soul Assassin
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And on my and no doubt other users never use or recommend list.
Johnatan56
Honorary Master
You missed my point in regards to the onus being on you to check the standard of work.I used a colleagues recommendation, that's what it says? I did not use a colleague at all.
I have an approval from Payfast (as mentioned) and an approval from Paygate (Pending address in T&C as mentioned)
As far as the increasing of the 10k threshold goes, you are correct - Problem is, they want to hold the added value in their account as a "failsafe", furthering that, if I cancel with them, it takes 90 days to be refunded, not an option for me as i pay upfront for all my stock..
Not that simple, if you can verify my address with that extra step let me know
the chargeback is for fraudulent transactions that manage to pass by the security measures in place to prevent it, which means the bank will deduct the funds back from my account (they accept no risk, but charge for it). An EFT can be reversed provided the funds are available, and generally this doesnt come into play because I have the pickup option and EFT on collection, and various pickup points across the country with the same facility.
yes you can get insurance for this, that is correct, however it is an expensive addition and the system i use is safe and efficient.
lastly, as far as https goes, a kind member on this forum has given me the advice i needed, i am in the process of sorting it out, however it was not flagged by either Paygate or payfast.
They obviously don't hold stock
Business cost you'd need to take.
You use something like this: http://www.cipc.co.za/index.php/find-enterprise-ip-informatr/verify-existence/
And yes, you are registered on it: https://eservices.cipc.co.za/NameSearch.aspx
Free to register as a customer.
Again, there's nothing you can do if someone is determined to find your address and steal from you. You could always register according to a different address, but then you'd be falsifying details.
EFT cannot be reversed without the recipient agreeing to it as far as I was aware. You're making the client take the risk rather than your business. Again, if the credit card is reversed, bank can just take it out of the person's account if they believe they have committed fraud. Safer for both parties.
"Safe" for you, not for the customer.
That is quite weird, considering that PayGate gave it to us as part of their checklist. They probably saw the https version of the site and made dumb assumptions, their audit cut corners.
Flash247IT
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The CIPC registration is registered to the Director of the Pty Ltd (residential address), not necessarily the trading address, this can also be registered to your accountant. I am aware my company is registered.
I take all the precautions, as my business was targeted in June this year unfortunately. EFT can be reversed provided there is a registered case number, and Provided the funds are available (should it be a fraudulent transaction). Safe for both parties, as payment on collection (Once again mentioned in my previous post) is in most cases available - yes as mentioned again in Cape Town as well as a few other areas outside of Gauteng. There is no obligation for a client to purchase from my business? Should a client think its a "risk" then they simply do not continue with the transaction, once again without first hand experience, this is hot air.
Don't think I need to reiterate that my account was approved subject to physical address.
airborne
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Unless you are a pretty big retailer I also wouldn't accept credit card for high value items, when the bank reverses a R15k transaction you suffer. I don't see how not accepting credit cards transfers any risk to the customer, it just becomes a normal cash(eft) transaction same as has been used for centuries of trade.
RedViking
Nord of the South
No problem with EFT payments. Before I buy I make sure I check out the seller and business though and how they respond to issues.
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