Hi Guys
I am new here so please be gentle. I recently (December 10th or so) upgraded my telkom line to a 4meg. They then advised me to give mweb a call ( Our data provider) and inform them of the change. I gave them a call and they configured everything on there side and things were all fine and dandy (avg download speed with torrents and speedtest.net was around 500kbs) which was normal at the time considering my siblings need for 24/7 online gaming.
Everything worked fine for a week or so, then the line dropped down to 20-60kbs. I gave telkom a call (2hrs waiting time because they're awesome) and they logged a complaint and said tech support will get ahold of me in 4 working days. So far no news. This was done before christmas already and I have had no technician call me or sort out the issue at all. After waiting patiently I decided to phone telkom again and they said that everything was fine on their side and that I must contact Mweb. Mweb said the same thing and now its become a blame game. I have had someone from mweb give me a call saying our data usage ranges from 15-20gigs a day ( I have no idea how) I have manually logged into our router settings and disabled the wireless so no one can connect and drain our internet but the line speed still idols at around 20-50 kbs. I don't understand it.
Is this the correct speed for such a thing? If so, then I may as well downgrade the line as I see no point in having a 4meg line if downloads are that slow. Anyone have any suggestions on how to fix this issue? At a friends house he has a 1meg line and he gets download speeds much faster then that.
I am new here so please be gentle. I recently (December 10th or so) upgraded my telkom line to a 4meg. They then advised me to give mweb a call ( Our data provider) and inform them of the change. I gave them a call and they configured everything on there side and things were all fine and dandy (avg download speed with torrents and speedtest.net was around 500kbs) which was normal at the time considering my siblings need for 24/7 online gaming.
Everything worked fine for a week or so, then the line dropped down to 20-60kbs. I gave telkom a call (2hrs waiting time because they're awesome) and they logged a complaint and said tech support will get ahold of me in 4 working days. So far no news. This was done before christmas already and I have had no technician call me or sort out the issue at all. After waiting patiently I decided to phone telkom again and they said that everything was fine on their side and that I must contact Mweb. Mweb said the same thing and now its become a blame game. I have had someone from mweb give me a call saying our data usage ranges from 15-20gigs a day ( I have no idea how) I have manually logged into our router settings and disabled the wireless so no one can connect and drain our internet but the line speed still idols at around 20-50 kbs. I don't understand it.
Is this the correct speed for such a thing? If so, then I may as well downgrade the line as I see no point in having a 4meg line if downloads are that slow. Anyone have any suggestions on how to fix this issue? At a friends house he has a 1meg line and he gets download speeds much faster then that.
i just got curious
