Line speed issue

my 1 meg line
Test conducted on Tue Jan 10 2012 20:00:36 GMT+0200 (South Africa Standard Time)

Download Speed: 998 kbps (124.8 KB/sec transfer rate)
Upload Speed: 427 kbps (53.4 KB/sec transfer rate)
Latency: 65 ms
 
thats what i am not getting... the usage is sky high but the speed stays under 100kb/s
 
I am unable to log into my router address anymore... its keeps loading.
 
Blaze101 said:
Hi Guys

I am new here so please be gentle. I recently (December 10th or so) upgraded my telkom line to a 4meg. They then advised me to give mweb a call ( Our data provider) and inform them of the change. I gave them a call and they configured everything on there side and things were all fine and dandy (avg download speed with torrents and speedtest.net was around 500kbs) which was normal at the time considering my siblings need for 24/7 online gaming.

Everything worked fine for a week or so, then the line dropped down to 20-60kbs. I gave telkom a call (2hrs waiting time because they're awesome) and they logged a complaint and said tech support will get ahold of me in 4 working days. So far no news. This was done before christmas already and I have had no technician call me or sort out the issue at all. After waiting patiently I decided to phone telkom again and they said that everything was fine on their side and that I must contact Mweb. Mweb said the same thing and now its become a blame game. I have had someone from mweb give me a call saying our data usage ranges from 15-20gigs a day ( I have no idea how) I have manually logged into our router settings and disabled the wireless so no one can connect and drain our internet but the line speed still idols at around 20-50 kbs. I don't understand it.

Is this the correct speed for such a thing? If so, then I may as well downgrade the line as I see no point in having a 4meg line if downloads are that slow. Anyone have any suggestions on how to fix this issue? At a friends house he has a 1meg line and he gets download speeds much faster then that.
Click to expand...

Hi Blaze101,

Thank you for bringing this to our attention.
Something here doesn't add up and really needs some looking at.
I would like to check this out for you, would you mind please dropping me a PM with your MWEB account details?

Kind regards,
MWEB Guy
 
Hi MWEB Guy

Sorry for the late response. Been busy with work and all. I havent been home in a while.

I had someone from Mweb give me a call and he explained to me that it is not from their side. I gave telkom a call and now everything seems to be working correctly. I will keep you guys posted if anything changes.

Quick question, what download speeds should I be getting for a 4meg line? Just general download speeds...
 
Hi Blaze101,

It depends entirely on what you are downloading.
Your speeds will also fluctuate depending on the time of the day and what is being downloaded.
(This is in relation to shaped accounts)

kind regards,
MWEB Guy
 
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