LTE Wireless Uncapped Bundle

[Milano]

Of the 450 spots on the 3 towers in my area only 3 signups so far so patience is in order.

Interested to know if the figures represent online orders only or includes orders placed by phone.

 

[Zyzzyva]

Same situation as you guys, signed up on tuesday and no phone call.

Tried phoning them today but after about 90 minutes of trying i gave up for the day. Can't believe it's so damn tough to sign up for a service.

 

[Flashgear]

Just got told 7 days within applying I'll hear :/

 

[Milano]

Another 3 x 45 minute calls and.. progress A debit order should come off my account tomorrow or Saturday morning. A Courier IT tracking number will be provided. Then 5 - 7 working days later the hardware should arrive via courier. Must have ID and utility bill. They will call the day before delivery. I was told 'do not RICA the SIM card through anyone other than the 080 call centre' to avoid lengthy delays in getting it to work. Ohmygaawd Telkom requires every last ounce of persistence *dehydrated and weak,need sleep*

 

[Zyzzyva]

Another 3 x 45 minute calls and.. progress A debit order should come off my account tomorrow or Saturday morning. A Courier IT tracking number will be provided. Then 5 - 7 working days later the hardware should arrive via courier. Must have ID and utility bill. They will call the day before delivery. I was told 'do not RICA the SIM card through anyone other than the 080 call centre' to avoid lengthy delays in getting it to work. Ohmygaawd Telkom requires every last ounce of persistence *dehydrated and weak,need sleep*

Good to hear, atleast there is hope. Will try again tomorrow.

p.s. I might be slightly jealous.

 

[SauRoNZA]

Hit them up on Twitter.

Most efficient way to deal with Telkom now.

 

[Flashgear]

Hit them up on Twitter.

Most efficient way to deal with Telkom now.

They've yet to ever respond to a DM or tweet of mine.

 

[MVE]

I would say budget about a month for the process to be completed from registration to package being delivered. I got an sms on the 20th of November that I have been approved etc. and the couriers delivered yesterday

 

[Milano]

Why two weeks for courier delivery? Even asked if there was an option to just collect from a Telkom store, but NO, of course not.

 

[lsw-Jay]

@Milano,

Could you PM which department you went through on 10213 you used. I also have the successful application but when I ended up getting through to someone on checking up the status(option 4 on the second menu), in order to progress it like you did, they always told me I needed to wait for an agent to call me.

 

[Milano]

@Milano,

Could you PM which department you went through on 10213 you used. I also have the successful application but when I ended up getting through to someone on checking up the status(option 4 on the second menu), in order to progress it like you did, they always told me I needed to wait for an agent to call me.

10213. Seem to recall I pressed 2. Then 3. Then 1.

 

[dotcat]

10213. Seem to recall I pressed 2. Then 3. Then 1.

There is a number 4 option - check on the status of your online order. Put in your id. We are experiencing technical difficulties - put on hold for agent......waiting

 

[dotcat]

There is a number 4 option - check on the status of your online order. Put in your id. We are experiencing technical difficulties - put on hold for agent......waiting

When I got through was asked for ID - cannot find order in the system. Please call Selldirect 0210017500 who do not answer their phones.

Resubmitted application via website - sorry you have already applied. So they do have my ID in their system.

 

[Flashgear]

Still waiting......

Twitter has not got me any further either. They told me I can go in store and sign up but it will be R100 more, so R699 instead of R599.

Maybe the extra R100 is worth it over all this bs waiting around, site not working etc

 

[Zyzzyva]

Still waiting......

Twitter has not got me any further either. They told me I can go in store and sign up but it will be R100 more, so R699 instead of R599.

Maybe the extra R100 is worth it over all this bs waiting around, site not working etc

Get on the phone to them. Both Milano and i through sheer persistence eventually got through. There is no need to wait.

 

[Flashgear]

So one phone call to them, waiting 26 mins to get an agent, I had a very friendly helpful lady assist. The total call time was 1 hours 12 mins....

She was battling to find my address and drop off address, even though the site found it same time.

I guess I got lucky first time with the agent. I'm now waiting for the confirmation SMS that it's been approved and then the debit order and then hopefully delivery.

I'm hoping and praying all things go smoothly from here on.

 

[Skimmie]

So one phone call to them, waiting 26 mins to get an agent, I had a very friendly helpful lady assist. The total call time was 1 hours 12 mins....

She was battling to find my address and drop off address, even though the site found it same time.

I guess I got lucky first time with the agent. I'm now waiting for the confirmation SMS that it's been approved and then the debit order and then hopefully delivery.

I'm hoping and praying all things go smoothly from here on.

From my own experience you have done the hard work. My approval sms came the day after signing up and the day after that the debit order went off.

Took about a week or so for them to deliver the goods. And the next day the sim was active.

 

[ToxicBunny]

I tried their online chat etc yesterday and got nowhere so will try 10213 today I think....

 

[Flashgear]

I tried their online chat etc yesterday and got nowhere so will try 10213 today I think....

It's a ball ache but who knows you may get lucky like I did.

Their online chat just told me within 7 days. This lady I got was well spoken and knew exactly what I was signing up for.

That's IF I get an SMS.

 

[ToxicBunny]

Fek it ...

Hour on hold and nobody answered... will try again tomorrow.