LTE Wireless Uncapped Bundle

[Flashgear]

Still waiting on the SMS of approval.

 

[Zyzzyva]

Still waiting on the SMS of approval.

Same here.

 

[Flashgear]

Same here.

More than 48 hours have passed. What a surprise. Expected nothing else tbh.

 

[Milano]

Update: I have been declined. Glad I did not wait a week to be declined. My second submission is now being processed.
More details here:
http://mybroadband.co.za/vb/showthread.php/787133-Telkom-quot-Personal-details-do-not-match-quot

 

[Flashgear]

Update: I have been declined. Glad I did not wait a week to be declined. My second submission is now being processed.
More details here:
http://mybroadband.co.za/vb/showthread.php/787133-Telkom-quot-Personal-details-do-not-match-quot

Why is everything with this place such a ball ache?? Nothing is ever simple with this lot. Ever.

Something as simple as a sign up for a product is like pulling teeth with a tweezers.

 

[Flashgear]

Still no SMS. The Twitter account just keeps telling me they don't have an ETA from the sales team but they will make contact.

Business must be realllllly good at Teldumb.

 

[dotcat]

Maybe we will also make it into Telkom’s Guinness World Record attempt. The longest wait to sign up for a Telkom product.....

 

[Flashgear]

Dec 4
Hi I applied for the SmartBundle Uncapped Wireless LET bundle for R599
I don't think the site is working correctly where you can apply
http://www.telkom.co.za/today/unlimited-broadband/ …
Matthew
try with the following ID number:
Dec 4
Telkom
Hi, thank you for providing us with your details. Please be advised that we have requested feedback from Sales team and will feedback the soonest. ^TT
Dec 4
Matthew
Awesome thank you
Dec 4
Telkom
Hi, you are welcome.^WA
Dec 4
Any news at all?
Dec 4
Telkom
We are still waiting for feedback from the sales team. We apologize for the delay. ^CM
Dec 4
Matthew
do sales
work on weekend?
Dec 5
Telkom
Store sales is working.
Our Online Sales works Mon-Fri during working hours.
^FM
Dec 5
so youve heard no response for my order yet? its getting rather crazy that there's no acknowledgement for a new product sign up
advertising stuff and then me as the customer having to contact you guys constantly to hear
Matthew
can i go to a store and sign up for this??
Dec 5
Telkom
Hi. The deal for R599 can only be applied for via our online portal. If you can to the store and order it, it will then be for R699. ^CC
Dec 5
Hi
Matthew
Please can you follow up with the sales team
Dec 7
Telkom
Hi Matthew ,our sales team will be in touch soon.There is however a delay due to demand.If you are not contacted back within 48 hours please contact us back asap.^BF
Dec 7
Matthew
Will my order number be secured as with my place? I don't want to loose my spot because of faulty systems, technical issues, loss of ref numbers etc
Dec 7
Telkom
Hi we will get a consultant to contact and advise you, thank you ^YS
Dec 7
Matthew
Hi, I got on the phone yesterday afternoon and got an agent to help me, I've signed up and waiting within the 48 hours for my approval SMS. Then the debit order, is there any way you can fast track this?
Dec 8
Telkom
Hi, we need to wait for system to interface that i why there is an up to 48 hour period. ^HR
Dec 8
Hi
Matthew
Still waiting on that SMS...
Dec 9
Telkom
Hi, we will follow up with our team and revert back to you. ^BT
Dec 9
Matthew
Still waiting....
Dec 9
Telkom
Hi, sorry for the delay, your is still being attended, feedback will be provided.^LM
Dec 10
Matthew
thanks
Dec 10
Telkom
you are welcome
Dec 10
Matthew
how long will this take?
Dec 10
Telkom
Hi, we currently do not have time frame. We will follow up with our team and revert back to you. ^BT
Dec 10
Matthew
Can you confirm if the order is being processed?
Dec 10
Telkom
Hi, we are unable to confirm that as we do not have access. Only our Sales Team can confirm if the order has been processed. ^BT
Dec 10
Well I've been told 5 times that you waiting on your sales team, how hard is it to ask them if its being processed???
Matthew
why must this go round and round for something so simple??
Dec 10
Matthew
Business must be really good that you guys don't need or want more
Dec 10
Telkom
Hi Matthew, we regret the delay, but the team will make contact, we just don't have the ETA. ^JM
Dec 10
Matthew
If you look at the start of my messages, I messaged on the 3rd of Dec, it's now the 11th. This is ridiculous.

 

[Zyzzyva]

Dec 4
Hi I applied for the SmartBundle Uncapped Wireless LET bundle for R599
I don't think the site is working correctly where you can apply
http://www.telkom.co.za/today/unlimited-broadband/ …
Matthew
try with the following ID number:

snip

My experience matches yours almost exactly. Been going round in circles since the 1st.

The frustrating thing is they never get back to you when you finally make contact with someone. Nothing, nada. I've spent hours on the phone, sent multiple emails to a telkom sales person directly, gone on twitter, live chat, etc. I'm very close to giving up.

 

[blowdart18]

I just called 2 days after receiving the ticket from the online portal which I applied for on the 1st.

Spoke to a lad, gave him the ticket number and he checked and said he would escalate, next day receive a call from another gent to sign me up.

Thereafter was hoping to get it over the weekend, but had to wait for debit order which went off on the 5th.

Finally received the product on the 9th, and sim was activated on the 10th.

Since then I am being bugged for the Antenna to be installed by a very eager technician.

Overall I had a total different experience from you guys, however I did call to confirm the ticket number, and I did use Twitter and Facebook to communicate with the guys each day. I think I was lucky to get the right people.

Granted one thing I did find strange is that the debit order went off on the 5th, yet my credit alert sms for a credit enquiry only came through on the 8th.

 

[Flashgear]

I'm over it at this point. I shouldn't as a customer have to sit fighting for a product they're selling.

 

[Milano]

Extremely close to giving up.

 

[Milano]

One last hoorah as I attempt to merge a Telkom shop with Telkom online back office. Will see if it can be done..

 

[Milano]

Hi there, we have updated for our mobile team to attend and advise. ^RI

Hi, we will follow up and update you. ^RY

Hi, we have escalated your query. Feedback will follow.^NM

Hi,can you DM us your contact number so that we can assist.^EG (already provided)

Your query has been received and we are attending to it. ^CM

 

[Flashgear]

Hi there, we have updated for our mobile team to attend and advise. ^RI

Hi, we will follow up and update you. ^RY

Hi, we have escalated your query. Feedback will follow.^NM

Hi,can you DM us your contact number so that we can assist.^EG (already provided)

Your query has been received and we are attending to it. ^CM

Same response each time ey?

 

[Milano]

Haha, yeah just an automated facade of assistance. Telkom sure is one perverse company

 

[Flashgear]

And I just phoned them again. Now they can't pick up any order under my ID number. Yet I spoke to a lady 10 days ago, signed up etc.

WHAT A **** UP.

 

[Flashgear]

So, I have a small glimmer of hope again.

After the above Phonecall, the guy helped me go through the process again, yesterday I received the SMS saying it's Pre-Approved and the money will be coming off my bank account within 3 days.

Here's to hoping. again.

 

[ToxicBunny]

So, I have a small glimmer of hope again.

After the above Phonecall, the guy helped me go through the process again, yesterday I received the SMS saying it's Pre-Approved and the money will be coming off my bank account within 3 days.

Here's to hoping. again.

I finally got that SMS, and the debit went off yesterday... so now its a case of waiting for the device.

 

[Flashgear]

I finally got that SMS, and the debit went off yesterday... so now its a case of waiting for the device.

Nice one, keep us updated!