NeonNinja

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This is a collective review based on 4 MyBroadband members including myself.

Words to sum up the product: Bad, (more like) defective.
Words to sum up the company support: Subpar, mediocre.
Words to sum up company itself: Fickle, rookie like, dishonorable.

Why? Take a look at this mutual review.

We were all jubilant when we heard of a mobile uncapped product that looked like it was to be decent.
On the 2nd of October 2013 our accounts were debited R199. But only got to use the product on the 15th of October. No follow-up, incentive nor anything. The delivery process was a pain in the back-side, as we had to suck our thumbs to guess when will the sim card be delivered, initially upon registration, we were told it will be delivered on the 5th of October, which didn't happen. We weren't provided with any tracking details or a web page to track our orders. Upon calling Lucidview on the days prior the delivery (multiple times), they said they don’t know anything, or will get back to you, in which case they didn't. The sim card finally arrived on the 14th of October. Which we had to wait for MTN to assign and RICA our numbers, after that was done, it was another wait for the APN to be established on the number, which started to work as stated, on the 15th of October. We paid for a full month’s use, but only get half a month. No prorata billing whatsoever.

MTN offers the same but with 3GB and 10GB soft-caps, throttled to 128Kbps. The initial MyBroadband article did the following comparison here: http://mybroadband.co.za/news/cellular/87617-r199month-for-uncapped-mobile-broadband.html

2he9hd3.png


Mobile device review:
Semi-usable on a mobile phone. Downloads prioritised to death.
OK, I told myself ‘if the product is for chatting, I will go into to the Google Play Store (Android) and download my "chitchat" applications.’ Was I so disappointed! Google Play Store times out, I've tried it about 20 times now, at the time of this writing. Oh wait, Whatsapp is 11MB, and that is a download. And downloads are classified last/fourth priority, why did I even bother thinking I was going to be successful in downloading it? Never minding a 500KB "chichat" app which you'll never find this day and age. I tried the Whatsapp apk, and download was crawling at 10-15KB/s on the Dolphin HD browser. Just gave up.

Trying to use Opera Mini on my Android devices (Samsung Pocket and Galaxy Tab 2), to no avail. The default browser works, but many web pages take eons to load, or they time out, with www.bing.com and few others like www.news24.com being exceptions.

Question is, if the first priority is given precedence, what difference does it make if you use Whatsapp/Viber at 4Mbps or 0.4Mbps, wait, songs would download faster if someone's sending you a song, yes, but now we would be violating the terms by using the service to send copyrighted material. So text messages it is (which requires less than 128Kbps).

PC review:
Connections used: Huawei E5331, Huawei E220, Samsung Galaxy Tab 2 as hotspot. Settings changed accordingly.

Quality of service is abysmal.

This is a speedtest:



No no no, don't get too excited, as the speedtests are part of priority 1, for a reason unbeknownst to humankind why. This is nowhere near what the product actually is and performs, far from that.

This is how almost everything excluding priority 1 performs:
SP1.png SP2.png

On the first day, some websites were inaccessible like: Google

af7jm0.jpg


Lucidview on the 16th of October gave me a call to tell me "everything is sorted. Try again." I got a little bit excited, because I knew better. This a review an hour after supposedly “everything was sorted”:

Minor change.

(Honestly, don't expect us to review Whatsapp, news &/or banking websites)

- Websites still take some time to load, no difference in browsing whatsoever.
- Facebook's picked up a tad, Twitter as well.
- Sometimes other websites don't load or take pretty long and time out. This could be a DNS resolution issue. This happens to Google a lot as well.
- YouTube 144p quite a lot of hiccups. It pauses for 30 seconds then streams for 2 seconds.
- Twit.TV 400Kbps fine (for how long?), 800Kbps unusable.
- Can't go into Vimeo or Hulu because of the slowness of website loading.
EDIT: Vimeo refuses to load on Chrome, it finally loaded on Mozilla and every resolution is stagnant.
- I can now stream on 5fm.co.za without issues including tunein, but some stations buffer.
- Sky.FM. streams well (the default 40Kbps).
- Downloads from the most popular virus free freeware website www.filehippo.com run @ 5KB/s (On Afrihost Mobile
they run at close to 2MB/s, 2000 times faster on the same network, MTN) as seen here

LucidView.jpg

- MyBroadband seems nifty. But in no way nifty as Afrihost Mobile.

I'm currently sending Tarryn an email to this post, and the email itself is "sending" for 30 secs now, then "retrying" for 10 secs, then after a minute email sent.

EDIT: I know there's really a problem with my connection when this part of Gmail is not active:

Untitled (1).jpg

P.S, the upload wizard for this image took a minute :crying:


All downloads are on the last priority, a 133KB ".ppt" PowerPoint file took 34 seconds to download.
This 500KB PDF document I was downloading for my school assignment:

107qhhk.jpg


Failed because it is a ‘download’.

Furthermore, here is video footage I took, exhibiting how dismal this product is:

Had to switch to Afrihost Mobile, thought I'd be able to upload a 20MB video. Never even started.

Some video footage of the connection:

[video=youtube;fxN0dlERIrw]http://www.youtube.com/watch?v=fxN0dlERIrw&feature=youtu.be[/video]

As seen
- Google unusable, timed out 5 times in 10 minutes.
- Going to MyBroadband.co.za actually took 4 minutes, and the page wasn't fully loaded.

- The news24 website worked fine though. But didn't fully load.



Other forumites:
Xeslaro:The priority settings curtail speeds radically - I stream an on-line radio site at a miserly 22kbs and it buffers every several seconds. My BIS never buffers that site. Youtube at 144 buffers consistently. Downloading an update for my Phone is slow 8mb in 30 minutes.
hereticangel: Usenet SSL port 443 , 10 connections goes about 12 kbs
Xeslaro: FB took literally 4 minutes to open, and that was not even fully opened. All HTTPS sites are woeful at best.
Xeslaro:

DAY 1 - REPORT (UNBIASED)

Feck this product in its moer in - I cannot handle this turd of a product embellished with sugar.

1.It is unusable.
2.It is counter productive.
3. My BIS is a pleasure to use in comparison.
4.It is a waste of time.
5.It is a waste of money.
6.What they claim to offer is patently misleading to the public and they should be reported.
7.It has been a frustrating experience from day one.
8.ALL HTTPS sites are unusable (5+ minutes to perform a google search).
9.Most other sites are frustrating with frequent "denied/blocked'' messages - my work internet is not this ridiculous.
10.Any download/s max at +/-6/7 KB/s.
11. Emails in outlook load at infinitely pathetic speed.
12.Windows updates is a no go.
13. Streaming radio at 22kbs is pathetic with constant buffering.
14. Youtube is pathetic - 144p is even too strenuous for the product.

There is no way you can abuse the product - there is just insufficient ''horsepower'' to even try.

I would imagine MTN lite unlimited would be a far better experience. Or, Afrihost on a capped 10GB service.

I challenge any LUCIDVIEW rep to state the contrary - bottom line for me your product sucks.

Don't offer unsuspecting people unlimited coke-cola and make them drink it through a hypodermic needle - uncool



After initial launch, the http://www.lucidview.net/chitchat/how-it-works website was amended more than 5 times, unfortunately I did not record the changes. But what I know for sure, there were 3 priorities instead of 4. OK just found proof now, just took a snapshot of their priorities page

LucidViewSite.jpg

As seen here. 3 priorities initially, then bumped to 4 and priorities themselves edited. They didn't even bother to edit the web page properly.
Bare in mind, these changes are done when we already put in our orders and paid, and were never notified of any changes.

18/10/2013
Another policy change:
No downloads (except for Phone store and app updates)
No streaming (video or audio)
No torrents
No VPN tunneling
No multi user sharing of single chitchat sim
Sim cards is to be used in cellphone and tablets only


If you caught breaking any, service is suspended and no refunds.

And the product died.

LV.jpg

Good luck on trying to pull 500MB in a month on this product, and good luck to Lucidview selling this to their target audience.

There's Afrihost Mobile (MTN) 10GB for R197, TM 20GB for R299 (12 month contr), hell even TM's 3GB for R150 product, and much cheaper chat products all over the place @ the R60 price range which are superlative to this product + the famous BIS for Blackberry's @ R60.

At R199, the product is a FAIL and a huge rip off.

Daily feedback/review here: http://mybroadband.co.za/vb/showthread.php/563251-LucidView-mobile-uncapped-feedback/page14

Steer clear!
 
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NeonNinja

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I've hit the limit for the characters per post. So I thought I should stop now :D

MyBroadand article: http://mybroadband.co.za/news/cellular/87617-r199month-for-uncapped-mobile-broadband.html
Feedback thread: http://mybroadband.co.za/vb/showthread.php/563251-LucidView-mobile-uncapped-feedback

In it's current state, please don't bother with this product. Product is for "chating" & everything else literally unusable, aside from the odd website.

For what you pay for R199 (even R150) for "Chitchat", not worth it, and a rip-off. Other services better than this including just buying your own data.

If you going to come up with a product, do it right...

If there's any sort of misinformation here, a discourse with a Lucidview representative is welcome.

P.S: review is based on the first 4 days. Should service change, another review would be in order.
 
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IceQB

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For chatting get a BB with BIS or just a data bundle with your Android phone its much cheaper.
 

NeonNinja

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For chatting get a BB with BIS or just a data bundle with your Android phone its much cheaper.

Correct; and that's R59, which offers much more than chatting (bar YouTube) and very decent speeds (coverage dependent). For non Blackberry devices there's Nashua Mobile offer for R59, which is abundant for chatting and quite transparent as to what service you are getting (being throttled after x amount).

At least what they could also give us, are the speeds to be expected, not KM/h gibberish, rather KB/s or MB/s. So users know what they're signing up for, in this case 4Mbps for priority 1 (Speedtest & Whatsapp), 0.4Mbps for priority 2 (Facebook), 0.3Mbps for priority 3 (Email) and 0.2Mbps for priority 4 (YouTube and downloads).
 
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IceQB

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Damn from 4mb/s to sub 1mb/s is way to big a jump.
Just drop the priority crap - Give you 10GB & then throttle you to 512kbps for the rest of the month.
 

NeonNinja

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What I was thinking as well. Competition on the R200 price range is 10GB. Why not give 10GB (even 15GB to kill the competition) at full speed, then priorities or throttle to whatever speeds. Oh wait, they actually sat in meetings for 2-4 weeks and then released the product, they can't just change their minds on our suggestion's expense. After this review and the feedback thread, I foresee no parents actually acquiring this product for their kids. Unless of course that parent knows nothing about the Internet, Google or MyBroadband. :p
 
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IceQB

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Thats what they counting on, the uninformed public.
 

NeonNinja

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Opening post updated.

I am banned for doing what was previously allowed on priority 4 (downloads, streaming). Filed my cancellations anyways.

Well, this serves as warning to what kind of deceptive company this is.

Steer clear.
 

ElsabieN

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Joined
Oct 18, 2013
Messages
9
Once again, I post with confusion. It seems that the only people that are complaining about the service are those of abusers. I heard of the new ChitChat product via 702 where the CEO of LucidView clearly defined the objectives of the product. He stated that this was NOT a downloading product, IT WAS DESIGNED FOR THE SAFETY OF OUR KIDS through the parental control option. This is for parents that are concerned about the harmful material that is found on the internet, as well as keeping the kids in contact with their parents at all times. All of you clearly did not understand the concept of the product, and are obviously more concerned with finding the vulnerabilities in products. Go and get yourself an uncapped ADSL line for R700 a month and go crazy, but there is no such thing as a free lunch. I don't think that LucidView can make it more clear, Downloaders (ie. ALL OF YOU) are not their target market. Don't get confused, you are all grown men/techies, buy the product for your kids. Thank you LucidView for developing a product that is desperately needed in the market, especially after the sex pest incident. Also, I do not understand why the support has been so terrible for all of you, the lady's attending to all of the calls have been fantastic, they are always helpful. Don't get dishearted LucidView, it is always difficult to introduce a product into the market that people don't understand. I think this is going to benefit us greatly.
 

NeonNinja

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Once again, I post with confusion. It seems that the only people that are complaining about the service are those of abusers.

First off, don't come here and make unfounded accusations. We're not abusers. We're complaining because the company since it's initial launch have amended the TOS more than 5 times, now this is before we even got our sim cards. And after receiving it, furthermore, the TOS was realigned.

The service, if you will read the OP review is abysmal for EVERYBODY, from browsing many websites and other innocent Internet activities.

I heard of the new ChitChat product via 702 where the CEO of LucidView clearly defined the objectives of the product. He stated that this was NOT a downloading product, IT WAS DESIGNED FOR THE SAFETY OF OUR KIDS through the parental control option. This is for parents that are concerned about the harmful material that is found on the internet, as well as keeping the kids in contact with their parents at all times. All of you clearly did not understand the concept of the product, and are obviously more concerned with finding the vulnerabilities in products.

True, the product was a chitchat type of product. On the original MyBroadband article found here: http://mybroadband.co.za/news/cellular/87617-r199month-for-uncapped-mobile-broadband.html

Clearly shows that downloads are allowed, on priority 3, which was moved to 4, then removed eventually. Now if I was a parent ordering this for my kid, I'd want my kid to have a decent internet experience, so I'd test the product first, then hand over the sim to my child. During the review of the first 3 days (which I didn't download or torrent or break any TOS), the service was unusable, at that time I would've gotten angry and would never subject my child to such a dismal product.

Go and get yourself an uncapped ADSL line for R700 a month and go crazy, but there is no such thing as a free lunch. I don't think that LucidView can make it more clear, Downloaders (ie. ALL OF YOU) are not their target market. Don't get confused, you are all grown men/techies, buy the product for your kids.

Again, many of us have ADSL (fixed), we were looking a exploring a decent mobile option, which would yield decent usage.

Why should parents pay R199 for a service which is half broken, or broken 90% of it? Kids use their Blackberry's and pay R60 per month to access anything they desire and/including other chitchat alternatives. If they want to view porn, there's nothing that's going to stop them.

Thank you LucidView for developing a product that is desperately needed in the market, especially after the sex pest incident. Also, I do not understand why the support has been so terrible for all of you, the lady's attending to all of the calls have been fantastic, they are always helpful. Don't get dishearted LucidView, it is always difficult to introduce a product into the market that people don't understand. I think this is going to benefit us greatly.

There has been support, but it has been quite dismal. So, inherently what people are paying for is Whatsapp/Internet banking/News24 and the control panel to block porn for R199? Those websites don't work half the time either.

Sir, may I ask. Do you have this product?
 

cavedog

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@ ElsabieN ^^ LOL looks like a lucidview fan.... Anyways why would they advertise it for adults on their website too.... You make a very false statement to say we all got it for downloads..... I didn't but God the product is unusable on a smartphone.....

Emails with attachments don't work, Simple small pdf files like my credit card statement fail to load.... Wow am I abusing the service..... Show me a smartphone that doesn't come with youtube on it by default... That doesn't work...

There has been so many policy changes I lost count. Initally allowing for streaming and stuff but now blocking it completely... I doubt any one would find this product useful....
 

NeonNinja

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@ ElsabieN ^^ LOL looks like a lucidview fan.... Anyways why would they advertise it for adults on their website too.... You make a very false statement to say we all got it for downloads..... I didn't but God the product is unusable on a smartphone.....

Emails with attachments don't work, Simple small pdf files like my credit card statement fail to load.... Wow am I abusing the service..... Show me a smartphone that doesn't come with youtube on it by default... That doesn't work...

There has been so many policy changes I lost count. Initally allowing for streaming and stuff but now blocking it completely... I doubt any one would find this product useful....

My biggest gripe is that things that are suppose to work aren't working. Google related sites and almost all HTTPS websites and many normal websites, timing out.
And now, no downloads. Which kid is going to use this service if he can't download that Lady Gaga tune? Sim card will see the dust bin or the drawer.

Now downloads are barred, which means, I as a student can not login to my varsity portal for those 500KB PDF files I need, or can't download research material in ebook of .doc format.

I actually want every advocate to actually use this product and see for himself. Good for nothing (OK, maybe Whatsapp) exorbitant product.
 

ElsabieN

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Oct 18, 2013
Messages
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Well firstly, I am not a Sir. And secondly, please don't breed, I am nervous of your rubbish contribution to the South African population. YES, clearly I have the product, I don't argue on the basis of assumption. I have had it for a week and am completely happy, I have also told all of my friends to buy it as it attends to all of my needs. Facebook, Internet banking and browsing are fast. Anyway, I am off to do some constructive work for the benefit of the South African economy, I suggest you do the same. I found a quote for you.. "There are all kinds of stupid people that annoy me but what annoys me most is a lazy argument."

Once you get over your anger, your intelligence may be rekindled. Once that occurs, review the service again and you may possibly see this product less cynically.
 

CAPS LOCK

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/subscribes..

Seems I need to get my hands dirty separating the wheat from the chaff...

The one-post-wonders endorsing a patently flawed product...how desperate can one company get.
 

ElsabieN

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Oct 18, 2013
Messages
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I must have a different product to the rest of you. I have been using my sim for BUSINESS. I get all of my emails, I can download all of the attachments.. perhaps they profile their clients based on intelligence, that could be the reason for your poor service.
 

NeonNinja

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Well firstly, I am not a Sir. And secondly, please don't breed, I am nervous of your rubbish contribution to the South African population. YES, clearly I have the product, I don't argue on the basis of assumption. I have had it for a week and am completely happy, I have also told all of my friends to buy it as it attends to all of my needs. Facebook, Internet banking and browsing are fast. Anyway, I am off to do some constructive work for the benefit of the South African economy, I suggest you do the same. I found a quote for you.. "There are all kinds of stupid people that annoy me but what annoys me most is a lazy argument."

Once you get over your anger, your intelligence may be rekindled. Once that occurs, review the service again and you may possibly see this product less cynically.

Liar right there. You've had it for a week and no hassles? Father of lie. This one is written Lv insider.
May I ask why you got the product? Don't look like you have kids to me. And what exactly are your needs? Facebook, Whatsapp and Internet banking? May I advise you that a R50 1GB data would be better off, seeing as you won't be able to pull 500MB with this product.
Thanks for the quote, I see the converse also applies.

BTW, I am not angry, I am critical, rightly so.
 

Solitude

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I've been staying neutral this whole time but ElsabieN, I'm sorry, you are a LucidView employee or family member of an employee. In my opinion at least.
 

cavedog

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I'm getting tired of these one post count users comming with their pointless views and insults..... If you ask me I think its people from lucidview themselfs.....
 

NeonNinja

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I must have a different product to the rest of you. I have been using my sim for BUSINESS. I get all of my emails, I can download all of the attachments.. perhaps they profile their clients based on intelligence, that could be the reason for your poor service.

You need to be actually banned for this type of insolent attitude. I've also been trying to use the sim for my studies, and it's far from actually meeting my needs. First 3 days of my using the product, it's has been hell on earth. So have other forumites here on MyBroadband experienced the same.
I can't understand how you're endorsing and advocating such an ill product and company.

Three things, and one or more is true:
- Lucidview employee
- Being paid off
- Liar
 
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CAPS LOCK

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Lol.. seems I don't need to separate wheat from chaff...it's already pretty obvious for all to distinguish :D
 
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