Mind the speed ISP

Metalspawn said:
Hi All.

Quick rant on my side, as it seems the issue is sitting with MFN but MTS just cannot get it solved.

I have constant disconnects, ranging from 1-20 times a day which is only resolved with a PPPOE redial. Typically when I am gaming or in a zoom meeting as always... This is in Centurion. MTS mentioned earlier that there were other people complaining about this as well? Specifically in Montana. Anyone else can confirm they are seeing the same?
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I've noticed atrocious connectivity for gaming, and also one of the clients has disconnected a few times over the past 2 days. Does MTS have a rep on this forum?
 
Innervate316 said:
Just managed to switch to them from CISP today, whole process of getting pppoe and migrating took around 2 hours to complete. Speed so far seems the same (Openserve 200/100) international Ping is higher slightly, but will need to wait and see if the fibre fix will change this...
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2 hours you say.. I wouldn't mind that connection
 
Pada said:
@Bl1zz4rd , I'm getting like 100ms latency from Stellenbosch to 1.1.1.1 (and also to the CSGO servers) at 20:50 tonight:
Code: 
# ADDRESS                          LOSS SENT    LAST     AVG    BEST   WORST STD-DEV STATUS                                         
1 192-145-130-2.as328596.net         0%   21   2.4ms     2.8     2.1     5.9     0.8                                                
2 4-68-148-197.as37497.za.net        0%   21   2.7ms       3     2.3     4.5     0.6                                                
3 161-68-148-197.as37497.za.net      0%   21  60.6ms    71.9    11.8   110.5    23.7                                                
4 cloudflare.ixp.capetown            0%   21  59.9ms    72.8    20.4   123.5    24.2                                                
5 one.one.one.one                    0%   21  51.8ms    67.5    11.6   106.7    22.8

Also the Standard Deviation is insane, meaning it fluctuates like crazy.

I think my issue is different than yours, since yours may be related to this WACS issue that is on MTS' status page:
status.mindthespeed.co.za

International connectivity Issue | Status | Mind the Speed

Details and updates about the International connectivity Issue incident that occurred on Friday 2nd October 2020 10:36:00
status.mindthespeed.co.za status.mindthespeed.co.za

I am going to log a support case now about it.
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So MTS support came back stating that it was related to the the International connectivity issue: https://status.mindthespeed.co.za/incidents/716
I do find it difficult to believe that an international outage should cause local issues, unless international traffic were rerouted and thus saturating their local links.

Everything is fine again today.
 
So I've now received a nice R 1955.00 invoice for early termination (within 12months), which they probably had to pay for SADV fibre install.

It is quite frustrating to pay this, even though it is stipulated in their termination agreements, seeing that I'm experiencing high latencies/packet loss issues that they aren't fixing.

Like tonight I'm having high latencies towards 1.1.1.1 (and CSGO) again:
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                            192.168.11.1 -    0 |   28 |   28 |    0 |    0 |    1 |    0 |
|              192-145-130-2.as328596.net -    0 |   28 |   28 |    2 |    2 |    5 |    3 |
|             4-68-148-197.as37497.za.net -    0 |   28 |   28 |    2 |    2 |    4 |    4 |
|             5-71-148-197.as37497.za.net -    0 |   28 |   28 |   20 |   20 |   23 |   20 |
|                           209.85.168.58 -    0 |   28 |   28 |   20 |   21 |   30 |   23 |
|                          74.125.245.209 -    0 |   28 |   28 |   21 |   39 |   65 |   47 |
|                          172.253.65.255 -    0 |   28 |   28 |   21 |   21 |   24 |   21 |
|                              dns.google -    0 |   28 |   28 |   20 |   20 |   23 |   20 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
Pada said:
So I've now received a nice R 1955.00 invoice for early termination (within 12months), which they probably had to pay for SADV fibre install.

It is quite frustrating to pay this, even though it is stipulated in their termination agreements, seeing that I'm experiencing high latencies/packet loss issues that they aren't fixing.

Like tonight I'm having high latencies towards 1.1.1.1 (and CSGO) again:
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                            192.168.11.1 -    0 |   28 |   28 |    0 |    0 |    1 |    0 |
|              192-145-130-2.as328596.net -    0 |   28 |   28 |    2 |    2 |    5 |    3 |
|             4-68-148-197.as37497.za.net -    0 |   28 |   28 |    2 |    2 |    4 |    4 |
|             5-71-148-197.as37497.za.net -    0 |   28 |   28 |   20 |   20 |   23 |   20 |
|                           209.85.168.58 -    0 |   28 |   28 |   20 |   21 |   30 |   23 |
|                          74.125.245.209 -    0 |   28 |   28 |   21 |   39 |   65 |   47 |
|                          172.253.65.255 -    0 |   28 |   28 |   21 |   21 |   24 |   21 |
|                              dns.google -    0 |   28 |   28 |   20 |   20 |   23 |   20 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Click to expand...
Pay the piper and move on. Installation is a real cost that somebody has to carry. Atleast you have a working fibre service. Just get a working ISP :D
 
MTS has some problems but the guys i've spoken to there are general far more helpful and more liberal with their information as to whats happening which is a plus, atleast you know they are aware & will give out info regarding what the problem is to help more the technically inclined to understand whats happening.

The fact that they understand info I give them and actually act on it is far more than other ISP has ever done personally.

Here a few screen shots of a smokepings running for the last +- year & 10days
I have few other ips i run to but I'll just post the this one others are pretty much the same interns of stability

PLEASE NOTE: i switched to MTS in June 2020 so anything before then was of MTN and NOT MTS (mind the speed) atrocious latencies

Approx. 300 days; MTN and MTS mixed JAN ->end of MAY is MTN, and JUNE till NOW is MTS

ss (2020-10-08 at 02.45.31).png


Approx. 10 Days of data:
ss (2020-10-08 at 02.49.00).png
Approx. 3hours
ss-2020-10-08-at-02-53-45-png.929087

I'm generally happy with them overall there are the random drops which got annoying but it was resolved relatively quickly once they were notified over mail, mail support is good too, with follow ups from them after the issue had been fixed on their side.
 

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Yes, well, previously I was quite happy with MTS, but recently I'm getting a lot of "no connectivity" episodes that last about 30 minutes. Very annoying when you're trying to have a zoom call. When I call MTS, they blame Frogfoot. But I'm starting get very frustrated by this.
 
smc said:
Yes, well, previously I was quite happy with MTS, but recently I'm getting a lot of "no connectivity" episodes that last about 30 minutes. Very annoying when you're trying to have a zoom call. When I call MTS, they blame Frogfoot. But I'm starting get very frustrated by this.
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No connection issues on my side. I work from home so very reliant on internet. Do about 5 teams calls daily without a hiccup. I'm with Metro backhaul though. What I have noticed is that local gaming latency has increased from 3ms to about 8.I'm now being picki.
 
Internet down since 1400 (uMlalazi, KZN). Ticket logged with MTS. Network status (although a bit outdated) on the MTS website says Vumatel has a major outage since Friday :< Anybody experiencing the same?

UPDATE: Issue resolved. Ticket closed. Still dunno know what caused the problem.
 
Last edited:
Bionic said:
Anyone notice inconsistent international traffic recently?
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I did notice some traffic issues on Sun. Rebooting devices incl. the ONT did not help. Everything was back to normal on Monday. Perhaps routine maintenance over the weekend?
 
Anyone else been disconnected about 5 minutes ago? MTS phone lines are not going through. Can't authenticate on my router. Their website links are down. Not sure what's going on
 
Bionic said:
Anyone else been disconnected about 5 minutes ago? MTS phone lines are not going through. Can't authenticate on my router. Their website links are down. Not sure what's going on
Click to expand...
Experiencing the same thing with MTS on Vumatel in Durban. PPPoE session went stale and now does not reconnect, and calls made to 086 999 0161 no longer connect.
 
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