MTN billing system upgrade completed

Oh is that what they call it now? An "upgrade" . Unfortunately i read that article as "MTN will now be more efficient to rip you off, only now we'll at least know we're ripping you off" . (sorry i'm a little jaded with all the crap i got from MTN).

I wonder if they'll actually be able to give you realtime data usage stats now? If not, what exactly does the consumer get? More accuracy? Huh?
 
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“We are extremely sensitive to the fact that billing errors have had an impact on the pockets of our subscribers,” said Moyce. “We will not suspend any voice or data contracts as a result of this error, and MTN will credit the accounts where double-billing errors occurred.
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Little difficult to suspend or credit their accounts when they've left or ported :confused:

You know I'm going to miss about that screwed up billing system ?? .. the full-throttle 3G speed I would get when downloading free data :p Then again it wasn't really free since it pretty much evened out from all the data theft as far back as 2008. It really crippled download speeds so I hope that the new system is not only "accurate" but "fast".
 
"will not suspend any voice or data contracts as a result of this error"

Bull! They suspended me because of their stupid system.
 
“In 2009, MTN South Africa invested R7.1-billion upgrading its network and infrastructure. This investment was made to ensure that MTN’s loyal subscribers enjoy a seamless service of the highest quality during the 2010 World Cup, and beyond,” MTN concluded.
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So when are we going to see the results of this investment? I haven't notice any improvement in voice quality or dropped calls in the last couple of months. But I'm sure it is imminent...
 
I've unsuccessfully, for the past 3 months (contract has expired), been trying to:

- change to another plan
- enable international roaming
- include an sms 500 bundle

Do you think they can get it right? They change all the particulars on my second line but keep telling me there's some sort of technical issue on the primary line/number and will get back to me. 3 MONTHS!!!!!!!! 3 visits to their useless MTN SP's (all different stores) and NUMEROUS calls to 808 and still no joy. :confused: :mad:

How useless can one company be?!?!?!?!?!? :confused:
 
Does this mean that the "Eazi Recharge" facility which is still being advertised on the Website, will finally be working?
 
“We have invested millions in a new billing system, which went live at the end of 2009 and is proving to be successful. However, we are still working hard to rectify the fallout from the previous system,” says Eddie Moyce, Customer Relationship Executive for MTN SA.
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If you've invested millions in a new billing system, then you need to invest several billions in upgrading your call center and staff.

The call center is really pathetic. There is always a constant chatter and noise in the background, like a fish market. I have never experienced such a noisy and unprofessional call center in my life. Sometimes it can take up to 2 hours for your call to be answered by a human, especially if you are trying to get through to the Porting department. If you do eventually get through to the Porting Department, you will be treated with hostility and like a child by the call center agents. MTN's call center is the WORST I have experienced in my life, even worse then the Telkom call center of 5 years ago, which was pretty much the worst you could ever get. It will really need some big investments to fix it up. The staff working in the call center are also of the worst calibre - they are untrained, rude, arrogant, slow and lethargic, un-educated and did I mention untrained? They have little to no technical knowledge or even simple knowledge of the areas in which they are supposed to be assisting (3G Data, porting, billing cycles etc).

MTN's call center staff need an attitude change and behaviour modification, or better still - fire the whole damn lot. No customer service is better than the current customer service MTN is providing.

The best solution would be to outsource the entire call-center to India. You will be able to hear what the agents are saying, you will get treated with respect and kindness, you will get competent, educated staff who understand the areas they are supposed to be assisting in - you will get a great service overall.

MTN - I hope somebody very high-up is reading this, and listening to it's customers. If not, you will continue to see a steady decline in subscriber numbers. Even as an MTN shareholder I would rather take my business to Vodacom or Cell C, than suffer the frustration and humiliation of dealing with MTN, and being treated with arrogance and hositility.
 
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Even if they fix their billing systems I'm porting at the end of my contract. I was heavily overbilled last year and MTN vehemently denied that there was anything wrong with their billing system. I can no longer trust MTN after they blatantly lied to me.

Even now MTN are being dishonest. The issue that I had was that in-bundle data was not being processed in the month that I used it and when it was processed it was calculated at an out of bundle rate resulting in a grossly inflated bill.

I know that issues crop up during an upgrade but be transparent about it and respect your customers enough to resolve their issues instead of denying that there ever was a problem.

Over the last nine months MTN have micturated away 10 years of goodwill.
 
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“MTN is currently re-processing voice and data usage reports, and has debited the affected customers’ accounts accordingly,” the cellular provider said.
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Interesting, considering I have no right to query a bill older than 30 days from payment date .. I wonder how they bend the rules to allow themselves to do that ?? I see a double standard here just waiting for an ICASA complaint
 
jetlee said:
Interesting, considering I have no right to query a bill older than 30 days from payment date .. I wonder how they bend the rules to allow themselves to do that ?? I see a double standard here just waiting for an ICASA complaint
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I didn't know this, I should actually read my contract conditions carefully. MTN also billed me 3 months late. Then again, I've logged two official complaints with them and I'm yet to hear anything back. They currently top my personal list of Worst Service Provider in SA.
 
Aah.. .this makes me warm and fuzzy inside... I left MTN two years ago and haven't looked back. True, the others aren't much better, but two things makes me feel good:

1) No more contracts and no more 'extra costs' i.e. data, etc
2) Cellphone is used if and when and only for emergencies or mobile calls. Same goes for any phone these days in my house... none of this lazy 'just pick up the phone' attitude. Incoming calls excluded.
 
I got my March invoice from MTN this week and oh what a surprise it was.

Apparently the total duration for roamed calls is 13717:09:49, if I am reading it correctly, they say that I spoke for 13717 hours during 11 days I was out of the country :confused:

Has anyone experienced anything similar?
 
ksweb said:
I got my March invoice from MTN this week and oh what a surprise it was.

Apparently the total duration for roamed calls is 13717:09:49, if I am reading it correctly, they say that I spoke for 13717 hours during 11 days I was out of the country :confused:

Has anyone experienced anything similar?
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Ja, but not on the phone :p
JK - that sounds like a real hashup and an ominous sign of the new billing system being trash lol.
 
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