MTN Black Friday Discussions

Stevewarren said:
@wizardofid I've had reasonable luck with the usual channels before it's just why can't they get these things right. Sounds like a legacy system they using that needs to be prodded and nudged to get working they need to change the way there data allocation and usage system works.
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Well I have had problems since day 1, the only thing that went smooth, is they delivered my phone just now.Complete opposite from my previous contract.Their system can't handle promotional data correctly.
 
MTN BF deals were ..meh,
MTN Business deals were, MEH.
So got a Retentions R99 sim only deal and these:
2xR199 plus an Huawei Y7 for R100 extra
1xR299 plus Galaxy S9 fro R500 extra.


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Screenshot_20181123-203408_Chrome.jpgScreenshot_20181123-203255_Chrome.jpg
 
I.am.Sam said:
Do you have an email of a sales person that will give the below deal or something similar ?

40 gig day (sharable)
40 gig night
150 minutes any network
500 minutes network
R299
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no. unfortunately though, this deal is over.
 
Stevewarren said:
@wizardofid I've had reasonable luck with the usual channels before it's just why can't they get these things right. Sounds like a legacy system they using that needs to be prodded and nudged to get working they need to change the way there data allocation and usage system works.
Click to expand...

So I fired off a quick email to the guy that has been helping me, and asked what happens in the event of incorrect depletion and what can be done about it. Will revert back, when he replies.
 
PPogba said:
20GB + 20Gb for R99
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I upgraded yesterday to this deal yesterday afternoon for R149. When i saw on the forum that people were getting this deal for R99 i emailed the consultant (Tracy) and asked her about it. She said that there are a lot of "bogus" deals going around and that my deal is correct. :unsure:
 
No call from retentions yet, even though was promised a call. Anyone that was promised a call back from them hear anything?
 
Rizik said:
I upgraded yesterday to this deal yesterday afternoon for R149. When i saw on the forum that people were getting this deal for R99 i emailed the consultant (Tracy) and asked her about it. She said that there are a lot of "bogus" deals going around and that my deal is correct. :unsure:
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Is Tracy from retentions or the store? This is only a retentions deal apparently.
 
Just upgraded to the R99 deal, the consultant said that only his department (Retentions) knows about this deal, stores and CS don't know about it.
 
Rizik said:
She's from retentions. We were conversing over email. Not sure if store staff have access to email?
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Ok so i tried to get through to the retentions department and got through to Accounts. I was told that Tracy was in fact from the Sales department. I am trying to get through to the retentions department but no luck.
 
Rizik said:
Ok so i tried to get through to the retentions department and got through to Accounts. I was told that Tracy was in fact from the Sales department. I am trying to get through to the retentions department but no luck.
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You should have a 10 day cooling down period from the original upgrade. Keep on trying retentions.
 
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