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MTN Black Friday Discussions
- Thread starter Gtx Gaming
- Start date
ViciousClone
Executive Member
So i phoned MTN, they will get back to me due to high call volume :/
This is retentions centre. Anyway, asked them about the Sky package. Its FUP on 120minutes per day.
This is retentions centre. Anyway, asked them about the Sky package. Its FUP on 120minutes per day.
Leisure Larry
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got a reference number on the ffg option:
35GB, 500 on net, 250 all net, 3k SMS, @ R299
they say confirmation turnaround is 24 hours
ViciousClone
Executive Member
Oky, phoned retentions and mtn store phoned them. No early upgrades will be approved until Tuesday and no migration ??? There's always something
Is this business or personal? What's the number to phone?
Leisure Larry
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Business Retentions.
0831231800
So I take it this is only to keep current business and not for new business customers?
Leisure Larry
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correct
thatdamnJoe
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same story in-store - no early upgrades.
I still have a year to run on BF2018 deal so their solution was that I needed to get an entirely new contract, or do and add-on on the existing one.
Whats the number for retentions -personal? I wonder if there's any chance these guys will move from this stance
Leisure Larry
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Guys please insist on reference numbers and consultant name when you are upgrading. Renewals are not being processed immediately.
ViciousClone
Executive Member
Sucks they don't allow early upgrade to this deal
wanted one. Or migration, they'll only process the order on Tuesday, meaning R999
The_Traveller
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[/QUOTE]
I'll wait till monday and see if anything else comes up.
I phoned them now, they didn't offer me what they offered you.
I'll wait till monday and see if anything else comes up.
That sucks. I'm happy with my current phone and couldn't resist this awesome deal. Skipped last BFSucks they don't allow early upgrade to this deal
I have the same issue.Sucks they don't allow early upgrade to this deal
On Thursday evening, their call centre phones me and offers me some deal that offers me minutes, data and sms for like R699, but basically a migration to a more expensive package that ill be worse off on.
Then I see the black friday deal, go in store this morning and they say I cant migrate to it.
So how is it possible their call centre could migrate me on Thursday to their crappy deal, but on Saturday they cant migrate me to the deal I want.
Im contacting their support channels to find out how why they cant migrate us.
Messugga
Honorary Master
Phoned the call center yesterday and they told me to go into a store to get it done. If I'm going to be wasting my time I'm going to be miffed.
wizardofid
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Well if you need to make a fuss, some where in this thread is ALL the email addresses of the CEO and middle management, escalations ect.
Not sure where in the thread but it is a post I made last year.
That said you still need to follow proper channels, before using the emails listed.
Not sure where in the thread but it is a post I made last year.
That said you still need to follow proper channels, before using the emails listed.
RyanPCMR
Expert Member
Wish that MTN can improve their after sales support before I would ever try to take out any deal from them; they are still sending me sms messages about a deal I took with them through Mondo but then canceled within the cancelation period.
ViciousClone
Executive Member
I'm on the line now with retentions, she's "compiling " my package with the Note10 (non + ) with the sky package at R499. But it will be shipped and not in-store. Still holding the line now..
As well, you'll pay penalties if you do an early upgrade with sim only, the bill you for the rest of the devices term. Taking a device with the early upgrade will wave the penalty fee.
Another thing is, you need to be at least on month 20 of the contract ( 19 or 20 not sure ) to qualify for early upgrades.
Been with MTN for 11 years, 8 years i've always had accounts of R800-1000 per month. So i'm trying to use this to leverage or let's say force their hand.
Just wish i can rather go pick it up.
Oky, so call is finished, they can only deliver as they are doing this as a online deal and not in-store. They've apparently got it approved. Note 10 in Aura glow with the sky lite package at R499= R1299 pm.
Will be delivered latest coming Friday.
As well, you'll pay penalties if you do an early upgrade with sim only, the bill you for the rest of the devices term. Taking a device with the early upgrade will wave the penalty fee.
Another thing is, you need to be at least on month 20 of the contract ( 19 or 20 not sure ) to qualify for early upgrades.
Been with MTN for 11 years, 8 years i've always had accounts of R800-1000 per month. So i'm trying to use this to leverage or let's say force their hand.
Just wish i can rather go pick it up.
Oky, so call is finished, they can only deliver as they are doing this as a online deal and not in-store. They've apparently got it approved. Note 10 in Aura glow with the sky lite package at R499= R1299 pm.
Will be delivered latest coming Friday.
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