MTN Black Friday Discussions

wcm said:
I've had some strange allocation for my contract today, the minutes were correct 200mins but the SMS said only 15gb data allocated. The app shows 30gb and I was supposed to get 60gb.

Will contact them today and enquire
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No progress from my side as well on this, still trying to find out when the remaining data is going to be allocated
 
Why does MTN not state the contract allocation on the contract document itself?
You would have thought that would be the natural thing to do but alas not at MTN
 
airborne said:
Why does MTN not state the contract allocation on the contract document itself?
You would have thought that would be the natural thing to do but alas not at MTN
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I called retentions again and spoke to a lady who was more helpful this time around. It seems we were duped as you rightly pointed out.

I'm trying to get them to waiver the cancellation fee and move over to prepaid. I have to call again on Monday.

Maybe you guys will have better luck at getting them to fix this mess up.
 
I upgraded two contracts. 169pm. 500 extra mins and 30gb data. One contract loaded with 10gb data and the other with 30gb data. They forgot to add the promo 20gb data. It took me a month to resolve. Got nowhere with the call centre. Called my cousin who works for MTN, he escalated to a manager and it was sorted in 2 days. Unfortunately, unless you know somebody on the inside, you will struggle to resolve this. Your invoice will likely show the correct allocations so use that as evidence of what you should be allocated.
 
Inzaghi007 said:
Nope never come right.

I don't have other contact details.

Any idea how we can resolve this?
I'm seriously thinking of dropping MTN after this mess up.
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I took the same contract and also did not receive extra minutes. Was later told that the 100min are not guaranteed as it was a promo, this of course is horse nonsense. Also on the MTN system they say I should receive 500min but they dont know why I am getting nothing.

After this runaround I again took to email (a few years back someone shared Jacqui O'Sullivan's email adres). This time round I think it is still her department but someone else. Nomathemba Maphongwane [ MTN South Africa ] <[email protected]>

I sent her a mail explaining what was discussed WITH the ref number of the call when I did the upgrade. She assisted me and it seems like all is in order for now. Just not sure what will happen in the new billing cycle next month.
 
JLo Human said:
I took the same contract and also did not receive extra minutes. Was later told that the 100min are not guaranteed as it was a promo, this of course is horse nonsense. Also on the MTN system they say I should receive 500min but they dont know why I am getting nothing.

After this runaround I again took to email (a few years back someone shared Jacqui O'Sullivan's email adres). This time round I think it is still her department but someone else. Nomathemba Maphongwane [ MTN South Africa ] <[email protected]>

I sent her a mail explaining what was discussed WITH the ref number of the call when I did the upgrade. She assisted me and it seems like all is in order for now. Just not sure what will happen in the new billing cycle next month.
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Thanks buddy,

Finally someone that helped.

MTN did an early upgrade for me at their expense. They accepted that the client was placed on the incorrect deal.

They offered me something similar at R30 more. 535min with 61gb data for R179.
 
JLo Human said:
I took the same contract and also did not receive extra minutes. Was later told that the 100min are not guaranteed as it was a promo, this of course is horse nonsense. Also on the MTN system they say I should receive 500min but they dont know why I am getting nothing.

After this runaround I again took to email (a few years back someone shared Jacqui O'Sullivan's email adres). This time round I think it is still her department but someone else. Nomathemba Maphongwane [ MTN South Africa ] <[email protected]>

I sent her a mail explaining what was discussed WITH the ref number of the call when I did the upgrade. She assisted me and it seems like all is in order for now. Just not sure what will happen in the new billing cycle next month.
Click to expand...

Thanks a lot! This definitely helped. I emailed her last Wednesday and both my billing query and data allocation issue were sorted this morning. I will get a credit for my "out of bundle" charge and I received the data that was not loaded in December and January.
 
Inzaghi007 said:
Thanks buddy,

Finally someone that helped.

MTN did an early upgrade for me at their expense. They accepted that the client was placed on the incorrect deal.

They offered me something similar at R30 more. 535min with 61gb data for R179.
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Is the 61GB shareable or promotional data?
 
Glad you guys managed to get it sorted. Really frustrating that it has to come to a point where you really need to know someone or have a contact.

Very happy that the lady helped.
 
JLo Human said:
I took the same contract and also did not receive extra minutes. Was later told that the 100min are not guaranteed as it was a promo, this of course is horse nonsense. Also on the MTN system they say I should receive 500min but they dont know why I am getting nothing.

After this runaround I again took to email (a few years back someone shared Jacqui O'Sullivan's email adres). This time round I think it is still her department but someone else. Nomathemba Maphongwane [ MTN South Africa ] <[email protected]>

I sent her a mail explaining what was discussed WITH the ref number of the call when I did the upgrade. She assisted me and it seems like all is in order for now. Just not sure what will happen in the new billing cycle next month.
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Thanks, I was assisted quickly and given 5gb extra as they didn't have 15gb + 45gb only 15 + 50 option, so 65gb total. They've also added on the data that was missing from last month.
 
JLo Human said:
I took the same contract and also did not receive extra minutes. Was later told that the 100min are not guaranteed as it was a promo, this of course is horse nonsense. Also on the MTN system they say I should receive 500min but they dont know why I am getting nothing.

After this runaround I again took to email (a few years back someone shared Jacqui O'Sullivan's email adres). This time round I think it is still her department but someone else. Nomathemba Maphongwane [ MTN South Africa ] <[email protected]>

I sent her a mail explaining what was discussed WITH the ref number of the call when I did the upgrade. She assisted me and it seems like all is in order for now. Just not sure what will happen in the new billing cycle next month.
Click to expand...
Thanks for providing the lady's email. I signed up for the Diamond 200GB + 200GB package last black Friday but I was only getting 200GB + 100GB, Mtn agents kept on insisting that I was on the right package and that nothing was wrong. I logged a complaint and the lady expedited it for me, they listened to the recording and admitted that they made a mistake. My data allocation was corrected, will see what happens next month.
 
8....3....1 said:
Thanks for providing the lady's email. I signed up for the Diamond 200GB + 200GB package last black Friday but I was only getting 200GB + 100GB, Mtn agents kept on insisting that I was on the right package and that nothing was wrong. I logged a complaint and the lady expedited it for me, they listened to the recording and admitted that they made a mistake. My data allocation was corrected, will see what happens next month.
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Maybe I should email her but I’m afraid they will cock it up even worse and then I’ll regret not just living with what I have.
 
Anyone had their minutes/calls bundles not loading for July on the BF deals?
 
My wife. For two months. We are on same package. MTN Claims her contract expired in 2022 .have no other proof that is was renewed.
 
TedLasso said:
My wife. For two months. We are on same package. MTN Claims her contract expired in 2022 .have no other proof that is was renewed.
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Didn't they email you a copy of the contract renewal document?
 
hellfire said:
Anyone had their minutes/calls bundles not loading for July on the BF deals?
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Yup, same thing happened to one of my numbers. Call centre claims that the minute bundle expired in July. Now I need to prove again that this was a retention deal.
 
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