$m@Rt@$$
Expert Member
Does anyone know how long it takes for the QR code to arrive via email?
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Hi. I did mine yesterday at the Umhlanga MTN store. It took about 5-10 minutes. They deactivate the physical sim. Once they do the sim swop, You will receive the QR code immediately in store. They recommend activation in store to avoid any problems.
MidnightZA
Expert Member
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- Mar 9, 2013
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What was the cost of changing over to a eSim?
Its free. There's no cost for eSim on your phone. There's only a cost of R25pm if you use esim on your Apple Watch. It's worth it because it frees up your normal sim to use another network like Vodacom etc. Loadshedding - it's good to have two networks. You can also switch one off when not in use.
Do you know if you can have an esim in your phone and Apple watch? The MTN store I went to made it sound like I had to choose whether I wanted an esim in my phone or if I wanted to have my Apple watch able to use cellular.
neetz108
Senior Member
Is this available for prepaid or is it contract only?
I think it is currently for personal accounts and contract only.
Did you do it online somewhere? And if so, can you point me where to?
$m@Rt@$$
Expert Member
Unfortunately not. I had to go to an MTN store and request a sim swap to an eSim.
Contract or Prepaid?
$m@Rt@$$
Expert Member
Contract. I don't think they do it for prepaid sim cards because there is a R25 monthly fee I think. The first 6 months is free.
That's a pity. Telkom doesn't charge anything
$m@Rt@$$
Expert Member
Yeah I have no idea why they have to charge for it. Vodacom does the same.
epah
Honorary Master
I have had my MTN esim for two years now, I can confirm I have never been charged R25pm for esim. I have a R99 data contract and i pay exactly R99 per month.
$m@Rt@$$
Expert Member
Well that's good news, I'll see what happens. R25 for the convenience isn't going to kill me.
epah
Honorary Master
Reminds me I have to renew my contract because it is on month to month now.
Azbubu
Honorary Master
I know the eSim is R25pm but do you need to have an existing MTN contract on your number to get an eSim or is it available if you’re currently on prepaid with MTN?
Not available currently for prepaid unfortunately...
I am at my wits end. 
I have been stuck without a phone for a week. MTN cannot seem to convert my Sim to an eSim because their "system gives an error."
We have even loaded tickets with their IT department, I have been to two stores, spoken to customer care countless times, logged a complaint, and continuously follow up with their social team, but just not getting it right.
Anyone by any miracle have a contact there to escalate to? or anyone know if there is a company Rep on this forum?
I have been stuck without a phone for a week. MTN cannot seem to convert my Sim to an eSim because their "system gives an error."
We have even loaded tickets with their IT department, I have been to two stores, spoken to customer care countless times, logged a complaint, and continuously follow up with their social team, but just not getting it right.
Anyone by any miracle have a contact there to escalate to? or anyone know if there is a company Rep on this forum?