Mweb Abuse Notification

ld13 said:
Are you aware that Telkom upgraded all the 1024kbps ADSL users in the country to 2048kbps in August 2012? For free I might add. No one had any say in the matter... not you, not MWEB. You are the one making a fool of yourself by blaming MWEB for this. Ask mweb to downgrade your line to 1mbps and all should be fine and dandy.

Also, you are wrong to expect a 2mbps line to perform at 2mbps while using just a 1mbps account.
Click to expand...

You're more confused than MWEB. Read it all again. Can't be arsed right now...
 
Just got my 24 hour notice. This is my last three days usage.

February 14, 2013 154.0 8264.6 8418.6
February 13, 2013 167.9 7750.7 7918.6
February 12, 2013 334.8 10414.5 10749.3
 
Crowley said:
Just got my 24 hour notice. This is my last three days usage.

February 14, 2013 154.0 8264.6 8418.6
February 13, 2013 167.9 7750.7 7918.6
February 12, 2013 334.8 10414.5 10749.3
Click to expand...

Wow thats insane for them to notice you on that!!! WTF I always cleared 450GB a month back in the day, and NEVER recieved ONE notice... But fair enough I did 450GB for the whole month....

But thats the crap thing about "abusing"... It differs from person to person; for me over "abusing the account" is 470GB a month, and for other it will be 60GB or less... A very sensitive subject really..

People have to remember streaming HD content does eat your cap though...
 
Crowley said:
Just got my 24 hour notice. This is my last three days usage.

February 14, 2013 154.0 8264.6 8418.6
February 13, 2013 167.9 7750.7 7918.6
February 12, 2013 334.8 10414.5 10749.3
Click to expand...

Congratulations!
 
Makes you wonder why they started offering free 2 months for a 6 month contract. They knew what was coming. I was also with MWEB and was very happy... seems thinks have changed.
 
Ok, so just got my 24 Hour Notice!!
Openweb, Axess, Afrihost or Webafrica??
Any suggestions?
 
I went with Telkom. 6mb download speed on a 4mb account.
 
Also got my first warning. From the sounds of it people on the "old" uncapped seem to get AUP warnings. The only other time I received a warning was a year back when I maxed out the line at 380-400KB/sec 24x7. Since then capped it to 250KB/sec and now getting a whiney email from MWeb. Download volume has not changed over the month compared to previous ones (i.e. 230-280GB - household of 4 with 4 laptops, 6 tablets, 5 phones and all sorts of gadgets).

Will not change my behaviour and move back to TI once I become part of the exclusive lifetime-ban-club. Worst decision was to migrate my line to Mweb in October.
 
Crowley said:
Just got my 24 hour notice. This is my last three days usage.

February 14, 2013 154.0 8264.6 8418.6
February 13, 2013 167.9 7750.7 7918.6
February 12, 2013 334.8 10414.5 10749.3
Click to expand...

I also used to go well over that, only got the letter when I hit around 700GB in one month... Switched to 10MB & now 700MB is pretty much my average usage... On 520GB right now :D
 
Sitting on 350gb with a 4Mbit and no abuse notification yet :), aiming for my record of 400GB 2 years ago. It is last month with mweb though
 
My downloads were high, especially when I pushed it in January so I was not surprised that they cancelled my account. As a matter of fact I wanted them to do it. It was just odd that after three days of close no downloads they cancelled it.
 
MWeb:
Dear customer, we have recently discovered that you are using too much of an unlimited service.

:p
 
After querying them what the actual abuse is (i.e. is it total bandwidth or is it line-speed or is it protocol HTTPS vs HTTP) I got the following response:

MWeb Abuse Department said:
The abuse process is not related to how much total bandwidth is utilised in a month. Uncapped means precisely that, Uncapped. There are no monthly limits.

The notifications are triggered by (amongst other parameters) a prolonged period of daily usage patterns between 20 and 40 GBs. The abuse system looks at a variety of factors, such as bandwidth consumption patterns and historical usage, to determine who gets flagged. The system does this dynamically and automatically, so there is no set guideline.

That is as much detail as I am able to provide you with regarding this process without completely breaching any internal policies.

As long as you manage your usage patterns appropriately (no unattended automated transfers for several days) you should not trigger any further notifications or warnings.
Click to expand...

So my daily downloads are between 8-18GBs and very seldom over 18GB. The automated downloads are capped at 150KB/sec and with that it would not consume more than 13-14GB/day. Add a few more GBs for browsing, streaming, online gaming etc you will get to current consumption.

Based on the above response from MWEB, despite them not saying that there is a cap, they do introduce a cap, as one is not allowed to use bandwidth over a certain amount per day. And they DO cap irrespective if one uses torrents, newsservers or just streams live video and live radio 24x7.

I have now already changed schedules so that download bandwidth is throttled based on time, but this is still not good enough for MWEB: 00:00 - 05:00 = max 350KB/sec, 05:00 - 20:00 = max 150KB/sec, 20:00 - 23:59 = max 250KB/sec.

If MWeb has such a problem with prolonged use, than just inform users that they will be throttled during peak periods - surely it can't be so difficult or?

I do find the remark "there is no set guideline" unbelievable, as with IT an algorithm needs parameters and thresholds and will not just make something up. So surely someone at MWeb would have devised a abuse and not treat it as some national secret?

I consider uncapped ADSL the same way as hiring a car with unlimited mileage - there is no restriction. MWeb makes us believe it's unlimited mileage, but it's really saying that you have driven too much and they will take the car away. MWeb will not tell you that you are only allowed to drive XXkm/day or XXkm/month so that you can change your driving behaviour.
 
If you want to stay with them set up your downloads do run full speed for 6 hours, stop completely for 6, run for 6 and stop for 6. That way you aren't abusing their system. Maybe.
 
Crowley said:
If you want to stay with them set up your downloads do run full speed for 6 hours, stop completely for 6, run for 6 and stop for 6. That way you aren't abusing their system. Maybe.
Click to expand...

That's similar to what I have done for over 2 years and never received a notification. Highest download of 450gb, average of 250 on a 4MBit line. Start downloads around 7pm or 8pm and leave on full speed until the morning at 7am. Then completely switch them off
 
I've also had this before.

Seems they don't really give a damn about how much you download as such or how fast but are more bothered by the fact that you have a constant open session.

My problems went away when I set my downloaded to Pause/Resume at reasonable intervals and only go full blast in the middle of the night.
 
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