MWEB CEO explains their Uncapped ADSL Acceptable Use Policy

In the end I pay R500 and I get 300GB - I am very happy and if my P2P or hotfile.com download sometimes go as low as 5kb/s then so be it. For R500 per month I really do not expect much more than what I get on MWeb at the moment.

+1 200-300GB a month. I hardly use P2P and it's mostly hotfile.com shaped to 5-10KB/s during business hours but between 1AM and 6AM it flies @ 400KB/s. Browsing is always great.
 
Well what are the limits you/others hit with MWeb's uncapped?

I use about 60-100GB+ a month, I don't consider that very light usage at all really. More than that is heavy usage in my opinion. Haven't run into any problems.

I do anything from 100-300 Gb according to the stats on my accounts page.

I am downloading between 700 and 800 gigabyte every month and have not had 1 single problem with mweb. I have an apple tv with an itunes store account and HD Movies and HD tv series are big downloads, but I get full download speed all the time

Eish, and I thought I was using quite a bit. Not that I will use more now, atm my needs are up to around 300Gb
 
Just read their wall.

what's your definition of a "lot"? if i have ten million clients, and out of that ten million, one hundred thousand keep moaning about my service, is that a lot to you? bear in mind that one hundred thousand is one percent of ten million ;)

a vocal minority does not a lot make.
 
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what's your definition of a "lot"? if i have ten million clients, and out of that ten million, one hundred thousand keep moaning about my service, is that a lot to you? bear in mind that one hundred thousand is one percent of ten million ;)

a vocal minority does not a lot make.

True. However, unless you have a way of sampling the users without bias (and FB would be biased because those would be more tech savvy people or more vocal people) you can't know if these are really a minority or not. You could offer a poll to every user of FB but that would also not be very representative unless FB contained a significant number of MWEB subscribers.
 
what's your definition of a "lot"? if i have ten million clients, and out of that ten million, one hundred thousand keep moaning about my service, is that a lot to you? bear in mind that one hundred thousand is one percent of ten million ;)

a vocal minority does not a lot make.

+1. (The number of people complaining about Mweb / Thier subscriber base) = a very small percentage. I'd say a company with 100k subscribers and 2k complaints is doign a better job than one with 5k subscribers and 500 complaints. Unfortunately since there is no centralised source where all complaints go we can't actually quantify what percentage of each ISP's clients are actually unhappy.
 
what's your definition of a "lot"? if i have ten million clients, and out of that ten million, one hundred thousand keep moaning about my service, is that a lot to you? bear in mind that one hundred thousand is one percent of ten million ;)

a vocal minority does not a lot make.

If a substantial number are complaining about the same thing, then this indicates a wider problem and you would be a fool to ignore it.
 
If a substantial number are complaining about the same thing, then this indicates a wider problem and you would be a fool to ignore it.

Yes, except you're using volume to define "substantial" while Mweb is using percentages.

I have two words for you: Contention ratios - it's what pretty much guarantees that *no* ISP (and this appleis worldwide)can guarantee you full linespeed 24/7 unless you're willing to pay through the nose for it. A 4mbps line where both telkom and your ISP put you on a contention ratio of 1:1 makes even the expensive consumer options available from ISP's look like pocket change.

The cheapest ISP's usually also have the worst contention ratios. And that's assuming the problem isn't telkom (since contention ratios kick in the moment your connection hits the DSLAM as well)
 
Yes, except you're using volume to define "substantial" while Mweb is using percentages.

I have two words for you: Contention ratios - it's what pretty much guarantees that *no* ISP (and this appleis worldwide)can guarantee you full linespeed 24/7 unless you're willing to pay through the nose for it. A 4mbps line where both telkom and your ISP put you on a contention ratio of 1:1 makes even the expensive consumer options available from ISP's look like pocket change.

The cheapest ISP's usually also have the worst contention ratios. And that's assuming the problem isn't telkom (since contention ratios kick in the moment your connection hits the DSLAM as well)

We're also assuming that Mweb keeps the contention ratio constant, which I don't believe they do. They therefore reserve the right to downgrade the service I paid for whenever it suits.
Mweb also refuses to disclose what their contention ratio is.
 
We're also assuming that Mweb keeps the contention ratio constant, which I don't believe they do.
don't forget your tinfoil hat.

They therefore reserve the right to downgrade the service I paid for whenever it suits.
and you reserve the right to take double your money elsewhere for the service you expect. it's like you're being forced to use them?

Mweb also refuses to disclose what their contention ratio is.
as opposed to which local isps that publish their contention ratios?
 
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We're also assuming that Mweb keeps the contention ratio constant, which I don't believe they do. They therefore reserve the right to downgrade the service I paid for whenever it suits.
Mweb also refuses to disclose what their contention ratio is.

A single user running international traffic@4mbps@24/7 costs an ISP north of R10000 a month. And you wonder why they don't really pay attention to anyone screaming about wanting true uncapped, unshaped accounts?
 
This MWEB can be assured, that when another company comes out with a better option for uncapped, im moving over if its slightly higher or the same.

The plan was for MWEB to give nice speeds for a month or 2, and now they they drop it slow. I will even use telkom for uncapped if i had to. I hope mweb reads that its so easy for us to change over. And they realize they on a fine thread with business. Look at how afrihost went down and all the others when another option became available
 
The plan was for MWEB to give nice speeds for a month or 2, and now they they drop it slow. I will even use telkom for uncapped if i had to. I hope mweb reads that its so easy for us to change over. And they realize they on a fine thread with business. Look at how afrihost went down and all the others when another option became available

Where did you get their secret plans from!? Share them please, cause my speeds have been the same since singing up. And people are still doing hundreds of GB's a month with full speed http, sounds truly awful.
 
Where did you get their secret plans from!? Share them please, cause my speeds have been the same since singing up. And people are still doing hundreds of GB's a month with full speed http, sounds truly awful.

It's no secret, ISPs launch a product with lots of promises and create high expectations amongst users hoping the uptake will include a lot of low usage clients in order to balance things out also hoping those that complain are in the minority which they then ignore. They are all LIARS!
 
Nah i have no inside information, but its business and what better way to do business than word of mouth.

How many started by saying MWEB has good speeds all NZB's, torrents full speed, better than the other ISP's, what happened and everyone jumped ship. Now that everyone is signed up they slow it down keeping your same amount of money a month while you have no time to go through all the trouble of signing up with something else.

For the past 2 months my speeds have dropped below 100kB, even now telkom freeze period is over, i still cant get fast speeds. While before that when i signed up the first and second month they came out, i had full speed on everything. I battle sometimes to stream videos on websites now.

People need to understand how business works in the real world. Its not about how much they care, its about how much they making. never believe otherwise. They say so, cause come on really? do you think they gonna tell you they dont? i mean anyone for that matter if you want to make money from them.
 
You may be happy because you have never hit your limits... but once you do... you will quickly learn just how capped that account really is.

Come now Gary, you should know better than to spread FUD. It's well known by now there are no "limits" on how much you can download with an MWeb account.
 
As explained before, they keep changing things. If customers were happy in the beginning (& paying the same), what is Mweb doing to upset so many people? The answer must be that they are loading the service with more customers and not allowing for the impact. They are egging customers on to download as much as they can (and their ads use this as a sales point), which is a contradiction.

Customers have been complaining about the outages, specifically Seacom related (in case you've been sleeping).

That way, new customers won't impact on existing ones. Like many others, I believe their original idea was good, but they've become greedy.

Please provide proof before making baseless accusations .. oh wait, Trolls cant.
 
Customers have been complaining about the outages, specifically Seacom related (in case you've been sleeping).



Please provide proof before making baseless accusations .. oh wait, Trolls cant.
Their capacity is back up again, yet service is k*k today. Explain please!
 
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