MWEB - Message from CEO - Acceptable Use Policy

[Tanya35]

I think if you went to the buffet and took ALL of the chicken legs, scoffed them down, returned and took ALL of the fresh supply of chicken legs, etc. that would be considered "unfair". Or if you piled your plate so high that you were barely able to carry it. Or if you took SO long in the queue piling your plate up that no-one else could get to the buffet. Or if you took three plates of starters, three plates of main course and all the chocolate brownies from the dessert table in one go. Nowhere does it state that you can't do this. Or that you shouldn't do it. If you ever try any of these though, I'm sure we'd all be interested to hear about it

Well that's not how it's operating at present. They are offering chicken legs, but giving us it in small bits or not at all. Occasionally we get a full plate, but we cannot know when they will.

 

[Tanya35]

So would you say mr mweb that if downloaded after hours only there would be no worries? Say from 6 til 6 type effort, would this break any rules?

We're crying out for guidance and stability, but Mweb won't make it clear to us. Vagueness suits them for obvious reasons.

 

[DuckieZA]

Time to move on, methinks.

Well that's not how it's operating at present. They are offering chicken legs, but giving us it in small bits or not at all. Occasionally we get a full plate, but we cannot know when they will.

Why don't you just move to another ISP then, Tanya35?

I mean, it's so bad and everything, I don't know how you can bear to be an MWeb customer anymore.

Please, just end the suffering and go off to Webafrica or Axxess or something. Even Telkom. Any of them. But just go.

 

[Shayd]

Different strokes. IMO someone paying R1000 a month for 30 gigs must be joking (or crazy).

Hmm AFRIHOST R29 X 30 = R870... so for a little more you get no strings attached and no getting cut off.

 

[Shayd]

In my opinion Mweb should not have started this uncapped service, face it you will never get a clear answer from them.

Well I for one am bloody happy they started this service. they revolutionized the industry...

 

[Shayd]

Why don't you just move to another ISP then, Tanya35?

I mean, it's so bad and everything, I don't know how you can bear to be an MWeb customer anymore.

Please, just end the suffering and go off to Webafrica or Axxess or something. Even Telkom. Any of them. But just go.

Tanya you are never happy... why do you stay? Perhaps because they offer the most cost effective uncapped deal in the country?

 

[Degaron]

mweb Operations, why apply shaping to Gaming protocals which takes 10% of the total network, Im not gonna pay more for a service just becuase I can Game beter on it, the price of your unshaped package doesint justify it for gaming?

 

[Kosmik]

Lol.

But in all seriousness I don't mind the shaping and I don't disguise my downloads through proxies etc of any sort so I'm happy with that limitation but don't come one day and complain that I'm now abusing a shaped network even when following the rules, that will see a mass exodus of accounts once more and mweb will be back where they were at the beginning of the year, a ridiculed, expensive isp that won't stop at stabbing subscribers in the back.

 

[Lino]

Don't give me an uncapped 4mb account and I can't watch Youtube. Because in all seriousness I don't need an uncapped account to only use it for surfing News24. If I experience with this account again and get told I am downloading too much etc then MWEB I will actually freakout!

 

[SabreWolfy]

Don't give me an uncapped 4mb account and I can't watch Youtube. Because in all seriousness I don't need an uncapped account to only use it for surfing News24. If I experience with this account again and get told I am downloading too much etc then MWEB I will actually freakout!

Has MWeb ever told anyone on an uncapped account that they're downloading too much? If you run a torrent client 24/7/365 that's in contravention of the T&C so you can expect them to intervene.

 

[Kosmik]

Has MWeb ever told anyone on an uncapped account that they're downloading too much? If you run a torrent client 24/7/365 that's in contravention of the T&C so you can expect them to intervene.

Actually that shouldn't be an issue as shaping will handle the p2p traffic, its more those that disguise the traffic and don't want to abide by the rules that are the issue I think.

 

[SabreWolfy]

Actually that shouldn't be an issue as shaping will handle the p2p traffic, its more those that disguise the traffic and don't want to abide by the rules that are the issue I think.

Good point. What about this then:

Hi All


1) Yes it is. The shaping rules are in place for a reason, which is to ensure that all of our customers get a fair experience on the network. Third party services which actively seek to bypass these rules, such as seedbox type services, or vpn tunelling with the express purpose of bulk downloading at line speed are not permitted for use on our uncapped products. Customers who wish to download constantly at line speed should consider an upgrade to one of our Internet Addict Products, which were designed for this type of usage.

2) Not at all, however queuing up multiple downloads so as to constantly keep your line running at full speed 24/7 falls into the category of not playing fair.



Regards
MWEB Operations

Point 1 is clear enough and links to your point about shaping dealing with normal P2P traffic.

Point 2 therefore refers to HTTP/FTP downloads?

 

[SabreWolfy]

Deliberately unhappy users

Many uncapped internet users in this country need to get their minds around the fact that "uncapped" means

(1) "download as much as you want wherever you want / use the internet and download as I need to without having to budget daily or weekly"

rather than

(2) "let's see how much we can suck down this month / I must keep downloading for the sake of it because it is uncapped / I'm not happy and haven't got value for money unless I've pulled down at least 250GB+ this month / shaping cripples uncapped and means I'm being cheated out of all the GB that are rightfully mine / my ISP is out to cheat me in every way possible."

Users who think like (2) will always be unhappy and feel "cheated" and will always be fighting and arguing with their ISP about T&C and shaping and throttling and value for money. They will always be trying to get the exact minute details of what is acceptable and what is not so that they can get as close as possible to the "unacceptable" without crossing the line and so that they can squeeze every last byte out of the line. They will always find fault with their ISP and the service they receive. They will constantly complain about the poor service and will rudely point out how apathetic any who does not complain is.

People in category (1) will happily pay their money and enjoy their uncapped service.

I know which category I'm in. And I think we all know which category some other people are in

 

[Tanya35]

Tanya you are never happy... why do you stay? Perhaps because they offer the most cost effective uncapped deal in the country?

I was happy when they asked me to stay and that the problems were temporary. Now with SEACOM having trouble, their handling of it has been a disappointment. I am looking around. There is also the problem of having to give 30 days notice. In the intermim, this is an Mweb feedback forum, and that's what I am doing. If you are happy, then all good for you. There are opinions other than yours, this is not the MWeb fanclub. When you get older, you will learn to respect other points of view.

 

[7th day adventist church]

I was happy when they asked me to stay and that the problems were temporary. Now with SEACOM having trouble, their handling of it has been a disappointment. I am looking around. There is also the problem of having to give 30 days notice. In the intermim, this is an Mweb feedback forum, and that's what I am doing. If you are happy, then all good for you. There are opinions other than yours, this is not the MWeb fanclub. When you get older, you will learn to respect other points of view.

I bought a knife from pick and pay and when I stab myself in the face with it, it hurts a lot! Unbelievable! How can they sell me such a product? I bet the knives from other stores don't suffer from this problem.

What's that? You say you use your knife to cut food? Well then good for you. That is your opinion! This is not the pick and pay fanclub.

 

[SabreWolfy]

I bought a knife from pick and pay and when I stab myself in the face with it, it hurts a lot! Unbelievable! How can they sell me such a product? I bet the knives from other stores don't suffer from this problem.

What's that? You say you use your knife to cut food? Well then good for you. That is your opinion! This is not the pick and pay fanclub.

+1

It's wasted though, but I enjoyed it

 

[cavedog]

Why do people need guidelines? Its simple. If you do like 300GB of bandwidth each month on p2p or warez downloads it will be considered as not playing fairly. Its as simple as that. What is not to understand?

 

[Lino]

Why do people need guidelines? Its simple. If you do like 300GB of bandwidth each month on p2p or warez downloads it will be considered as not playing fairly. Its as simple as that. What is not to understand?

Exactly it is not like these are uncapped accounts. Oh wait!

 

[Kosmik]

Good point. What about this then:



Point 1 is clear enough and links to your point about shaping dealing with normal P2P traffic.

Point 2 therefore refers to HTTP/FTP downloads?

I would have to say yes as there is no way you can get full line speed 24/7 on a shaped account with shaped protocols.

 

[SabreWolfy]

I would have to say yes as there is no way you can get full line speed 24/7 on a shaped account with shaped protocols.

But you can get full line speed on a shaped account using unshaped protocols (like HTTP). So therefore they are saying that you may not download unhshaped protocols 24/7.

(I'm not a "power-downloader" who wants to download the interwebz every month. Nor am I trying to find loop-holes. I'm just trying to understand exactly what MWeb considers unacceptable. No, I'm not in the category I mentioned earlier who are trying to squeeze every byte out of the line. In fact, I'm trying to clarify this so that the complainers can get some perspective too).

Therefore, the following applies:

• Shaped protocols can be left downloading 24/7, as much as you want, because they are shaped and you can't get more than your "fair share" anyway. Don't try to circumvent the protocols though, because then you are getting more than your fair share.
• HTTP protocols should not be left running 24/7, because then you can get more than your "fair share". In other words, download whatever you want/need whenever you want/need it. Queue up a few files to download if you want/need to. Just don't queue HTTP downloads such that they run at full line-speed 24/7. If you have a problem with this, go and read the T&C about not interfering with other users' access and not using the service in such a way that your usage impedes the usage of others. The files will still be there tomorrow and the next day and next week. Or if you've queued up files to download over HTTP and you know they will come down at full line speed, get them at half your line speed overnight. If you still have problem with this, consider how unhappy YOU will be if you can't even browse because everyone else on your circuit/DSLAM/whatever are all downloading via HTTP 24/7. :WTF: