MWEB - Message from CEO - Acceptable Use Policy

[DuckieZA]

I bought a knife from pick and pay and when I stab myself in the face with it, it hurts a lot! Unbelievable! How can they sell me such a product? I bet the knives from other stores don't suffer from this problem.

What's that? You say you use your knife to cut food? Well then good for you. That is your opinion! This is not the pick and pay fanclub.

+100

 

[DuckieZA]

I was happy when they asked me to stay and that the problems were temporary. Now with SEACOM having trouble, their handling of it has been a disappointment. I am looking around. There is also the problem of having to give 30 days notice. In the intermim, this is an Mweb feedback forum, and that's what I am doing. If you are happy, then all good for you. There are opinions other than yours, this is not the MWeb fanclub. When you get older, you will learn to respect other points of view.

Off you go then *wave*

When are the 30 days up? I'll have to plan a celebration.

 

[Lino]

The MWEB fanboi's are at work again I see.

 

[SabreWolfy]

Playing the "fanboi card"

The MWEB fanboi's are at work again I see.

ROFL! Wow. This is a dictatorship. Curse and hate MWeb or be labeled a "fanboi".

I think the "fanboi" thing is now getting to the laughable state of being like the "race card". If you've run out of arguments and have nothing else valuable to say, or you KNOW that your position is no longer tenable, simply bring out the race, um, "fanboi" card. Seriously, change the tune dude

 

[I am Penguin]

Hi All....

This includes:
• Sharing accounts: where one user shares their ADSL connection with other users
• Unattended use: where a user installs software that allows continuous downloads and uploads
• Bypassing our shaping policy: where a user intentionally hides bandwidth heavy downloading

Regards
MWEB Operations

Sharing accounts. So does this mean MY KIDS CANNOT SHARE THE iNTERNET WITH ME via my router or two gaming PS3's?
Unattended use. So Bitcomet and other download programs are not allowed also No P2P?
Bypassing shaping policy? Please clarify

At this rate you can kiss my @ss goodbye even before I am your customer. I just kicked TELKOM in the butt and are in need of a ISP. I was looking at the uncapped. I used to be your client since 1995 up to two years ago and planned to return now that you have seen the light about what Internet is all about. Now you and your CEO come spin this BS. Why offer an uncapped service but are not prepared to deliver the goods. Typical Backward South African "bossiness" principles. Maybe I should just rather pay more and use a smaller ISP that does not sell apples with a AUP that state you may not eat them.

 

[bradrap]

Sharing accounts. So does this mean MY KIDS CANNOT SHARE THE iNTERNET WITH ME via my router or two gaming PS3's?
Unattended use. So Bitcomet and other download programs are not allowed also No P2P?
Bypassing shaping policy? Please clarify

At this rate you can kiss my @ss goodbye even before I am your customer. I just kicked TELKOM in the butt and are in need of a ISP. I was looking at the uncapped. I used to be your client since 1995 up to two years ago and planned to return now that you have seen the light about what Internet is all about. Now you and your CEO come spin this BS. Why offer an uncapped service but are not prepared to deliver the goods. Typical Backward South African "bossiness" principles. Maybe I should just rather pay more and use a smaller ISP that does not sell apples with a AUP that state you may not eat them.

Enjoy not having uncapped then. FUP's like these are set in place worldwide, what's so hard about that for people to understand?

 

[I am Penguin]

Enjoy not having uncapped then. FUP's like these are set in place worldwide, what's so hard about that for people to understand?

So where are the guidelines that the man in the street may relate to. In GB's.

 

[Tharaxis]

• Sharing accounts: where one user shares their ADSL connection with other users

Fair enough, it's very *very* rare when an individual truly needs to run an account across more than one line.

• Unattended use: where a user installs software that allows continuous downloads and uploads

Policies like the above demonstrate an absolute lack of understanding when it comes to use of the Internet, and could only have been thought up by people who have never really used it for anything beyond browsing, typically by sitting in front of a screen and never deviating. To say that my personal time has to be inexorably linked to my usage of the Internet is very near sighted, and unrealistic. To expect this from anyone using your service is naive at best.

• Bypassing our shaping policy: where a user intentionally hides bandwidth heavy downloading

I would hazard and say again that this is an unrealistic expectation. The pure fact that certain software allows such methods of "hiding" (be it encryption, using alternative protocols, etc.) speaks more about a poorly designed shaping system. There could be any number of reasons why software might have these needs (user wishes to remain anonymous, protocol x may be more efficient than y, security, etc.). If your system can't identify these as downloader applications, then your system needs to be fixed, plain and simple.

Effectively it's like leaving your car door open, keys in the ignition, with a big sign saying "free car!" and then being upset when someone hops in and drives off while your back is turned. Security through obscurity is no security at all.

• Using their connection for commercial gain: Connecting and charging users to access their ADSL line for commercial gain

Again unrealistic although I can understand the reasons for it.

 

[Tanya35]

I bought a knife from pick and pay and when I stab myself in the face with it, it hurts a lot! Unbelievable! How can they sell me such a product? I bet the knives from other stores don't suffer from this problem.

What's that? You say you use your knife to cut food? Well then good for you. That is your opinion! This is not the pick and pay fanclub.

Is that supposed to be some sort of analogy.
P.S. Remind me not to attend your church. It seems to attract some odd followers. lol

 

[Tanya35]

Sharing accounts. So does this mean MY KIDS CANNOT SHARE THE iNTERNET WITH ME via my router or two gaming PS3's?
Unattended use. So Bitcomet and other download programs are not allowed also No P2P?
Bypassing shaping policy? Please clarify

At this rate you can kiss my @ss goodbye even before I am your customer. I just kicked TELKOM in the butt and are in need of a ISP. I was looking at the uncapped. I used to be your client since 1995 up to two years ago and planned to return now that you have seen the light about what Internet is all about. Now you and your CEO come spin this BS. Why offer an uncapped service but are not prepared to deliver the goods. Typical Backward South African "bossiness" principles. Maybe I should just rather pay more and use a smaller ISP that does not sell apples with a AUP that state you may not eat them.

They can, but the experience will not be what you expect. For example if I have a small torrent running at 10kb.s and I open the browser, suddenly everything slows to a crawl. It really is designed for one person browsing and that's all.

 

[Tanya35]

Policies like the above demonstrate an absolute lack of understanding when it comes to use of the Internet, and could only have been thought up by people who have never really used it for anything beyond browsing, typically by sitting in front of a screen and never deviating. To say that my personal time has to be inexorably linked to my usage of the Internet is very near sighted, and unrealistic. To expect this from anyone using your service is naive at best.
.

Very true. Mweb have taken all the features of the internet and throttled them into oblivion to save bandwidth.

 

[SabreWolfy]

Sharing accounts. So does this mean MY KIDS CANNOT SHARE THE iNTERNET WITH ME via my router or two gaming PS3's?
<snip>

Are you for real? Do you HONESTLY think that this is what it means? Or, do you think it could mean that you are not allowed to say, charge your neighbour to use your wireless, or give a friend your login details, or something like that. Do you REALLY think that the intention of MWeb when writing this clause was to ensure that ONLY the account holder would use the account? A family of four would need FOUR accounts and they'd have to change their login details. I'm astonished at your apparent lack of common sense.

Edit: If your interpretation of the clause is correct, why are you provided with a router? Oh, so that only YOU can use your connection via wireless on your laptop. As long as your kid does not use the desktop machine at the same time :wtf:

 

[SabreWolfy]

So where are the guidelines that the man in the street may relate to. In GB's.

It's not about absolute GB totals. It's about HOW you use the service. If it were about absolute GB, it would not be uncapped.

 

[Lino]

It's not about absolute GB totals. It's about HOW you use the service. If it were about absolute GB, it would not be uncapped.

Isn't it the same thing as having a car, you tell the buyer they can drive it anywhere. However you later find out that you can only drive the car where the seller tells you, you can. Aka you may not drive on the N2 but you can drive it anywhere? HTF does that logic work?

 

[Smiley_lauf]

I think the best way to benefit from MWEb uncapped is to use the service for shaped connection, and buy extra unshaped GIGS from Afrihost for the torrents.

 

[I am Penguin]

I think the best way to benefit from MWEb uncapped is to use the service for shaped connection, and buy extra unshaped GIGS from Afrihost for the torrents.

Waht a joke!

 

[I am Penguin]

It's not about absolute GB totals. It's about HOW you use the service. If it were about absolute GB, it would not be uncapped.

Thats one thing! How stupid is this from an ISP CEO.

•Unattended use: where a user installs software that allows continuous downloads and uploads

So If I want to download anything I MUST sit and WATCH the download otherwise I am agaist the TOSC and AUP. What a brainf@rt!

 

[7th day adventist church]

Wow you people are a bunch of drama queens. Always exaggerating to the greatest extent. I wish you could see yourselves go at this in a few years and then cry tears of sorrow over how absolutely ridiculous you made yourself come across.

Just so by the way, something to consider: Mweb does not pay Seacom R500/m for a 4mb pipe. In reality it costs 20x (or more probably) more than that for fully 1:1 contended bandwidth, so you expect mweb to let you download your torrents at the full 4mb for the measly pittance you pay them every month? They have to take that 4mb pipe, shape it and contend it between 20-50 people so that they _can_ actually sell it to you for R500/m and still turn some form of profit.

Take a look at the big picture some time and stop whining about torrents not going at their full speed. Mweb and any other ISP does what they can to be able to provide people with enough bandwidth to do what is expected, not what is wanted. If there is no shaping/contention there is no cheap internet. It's as simple as that. Want 4mb full speed unshaped uncapped all the time? By all means, pay for it.

Think of your internet line as a highway: You want to drive a big massive car that takes up all 4 lanes at the same time but the traffic department won't let your greedy ass do it so they make you drive a small compact car just like everyone else so everyone can use the highway in a fair manner.

 

[cpu.]

Isn't it the same thing as having a car, you tell the buyer they can drive it anywhere. However you later find out that you can only drive the car where the seller tells you, you can. Aka you may not drive on the N2 but you can drive it anywhere? HTF does that logic work?

What does your story have to do with anything. I've seen many of these analogies on mybb.

I like the creative way that people interpret what the Mweb guy said. "Unattended" is not a difficult word to understand. It's one thing to download a 1GB file as a patch etc, but totally another to let your computer download 24/7. Leaving your computer on to download a DVD size file is also OK, but to then let it go on and on is not.

We're not the only country in the world that is limiting the freedom implied by the word uncapped. I'm regularly on forums in the UK and Australia and although they might have higher acceptable limits, they still have to draw the line somewhere.

It's those "false advertising" Mweb ads that's causing problems for Mweb and others.

 

[Fader4]

i wonder what trackers these people that get bad speed all the time on mweb are using, if you are dling from tpb and expecting to get decent speed on newer content you are fooling yourself, use a decent scene private tracker if you want to get the best out of your shaped line, public trackers are no good for new content.