MWEB - SEACOM OUTAGE UPDATE

xrapidx said:
Where did I blame Mweb?

Where did I say 99.999% up time?

If this is going to be over a week as stated, that's going to be 60% uptime.
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No, it's 2 days over 3 months. Not NEARLY 60% downtime. Even a week over 3 months will not be 60% downtime.
 
xrapidx said:
Lets say I thumb-sucked it like everyone saying my money isn't worth the bandwidth I paid for.
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Childish. Your money is worth exactly what you paid for and that is exactly what you are getting. The problem arises from the fact that you want more than what you are paying for.

For illustration purposes: lets assume SEACOM has been down 20 days in the last year though it is probably less. That is 5.5% downtime. Is 94.5% uptime terrible for a consumer service?
 
Valerion said:
No, it's 2 days over 3 months. Not NEARLY 60% downtime. Even a week over 3 months will not be 60% downtime.
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this is month to month thing - not a 3 month thing - and its also not the first time they've gone down.... and you might of missed what I thought was clear text, but I'll repeat for you, "If this is going to be over a week as stated, that's going to be 60% uptime.
 
icyrus said:
Childish. Your money is worth exactly what you paid for and that is exactly what you are getting. The problem arises from the fact that you want more than what you are paying for.

For illustration purposes: lets assume SEACOM has been down 20 days in the last year though it is probably less. That is 5.5% downtime. Is 94.5% uptime terrible for a consumer service?
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Shame - is that all you have? Childish.

Again - where and what gives you the right to decide what my money is worth? Everyone has been blasted with Mweb's free the web promotion, are you now going to tell all these people that they're getting what they pay for, so they should be happy, normal day-to-day people who have no clue what Seacom is? If this is the case, maybe MWEB should run ads advertising this.
 
xrapidx said:
this is month to month thing - not a 3 month thing - and its also not the first time they've gone down.... and you might of missed what I thought was clear text, but I'll repeat for you, "If this is going to be over a week as stated, that's going to be 60% uptime.
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Actually, SLA's on connectivity services are usually calculated over a 12 month period.
 
xrapidx said:
this is month to month thing - not a 3 month thing - and its also not the first time they've gone down.... and you might of missed what I thought was clear text, but I'll repeat for you, "If this is going to be over a week as stated, that's going to be 60% uptime.
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Agreed on the downtime/uptime. typo from my side.

In SLA's uptime are measured since the start of the contract, not on a month-to-month basis. Or they are measured over a series of connections - e.g. if you have 1,000 diginet lines, Telkom may be allowed 99.9% uptime over a month over all the lines. Or they are measured per incident - x hours until resolved.

If you want it to restart every month, then there will be bonuses in the SLA for exceeding the targets as well. What bonuses are you willing to pay MWEB for 100% service on a consumer contract, since you want to penalize them on the same contract for not delivering 100% every month?
 
xrapidx said:
Again - where and what gives you the right to decide what my money is worth? Everyone has been blasted with Mweb's free the web promotion, are you now going to tell all these people that they're getting what they pay for, so they should be happy, normal day-to-day people who have no clue what Seacom is? If this is the case, maybe MWEB should run ads advertising this.
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You decide what your money is worth.
Advertising is just that. They're not holding a gun to your head and forcing you to take their services. Its your decision in the end.
Its up to you to make sure that you've made a decision that suites you.

If you're not happy with what they're proposing, then don't use it. But by signing up, it implies that you accept every one of the positive and negative aspects of their service.
You can't just throw out the parts you don't like.
You accepted all of this by becoming their customer.
 
Valerion said:
Agreed on the downtime/uptime. typo from my side.

In SLA's uptime are measured since the start of the contract, not on a month-to-month basis. Or they are measured over a series of connections - e.g. if you have 1,000 diginet lines, Telkom may be allowed 99.9% uptime over a month over all the lines. Or they are measured per incident - x hours until resolved.

If you want it to restart every month, then there will be bonuses in the SLA for exceeding the targets as well. What bonuses are you willing to pay MWEB for 100% service on a consumer contract, since you want to penalize them on the same contract for not delivering 100% every month?
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Bonuses for what? Providing what I paid for.

Maybe we should find an expert in consumer protection - and see what is considered fair.
 
Sigh, stop flaming Seacom so much, its not their fault, things happen.

While seacom does try guarantee a god amount of uptime we must remember that they are not god-like, they can't predict the future and they can't change the past, what happens happens and they deal with it as fast as they can.

To use a shady analogy try take it like this, there is a chance that a bird will sh it on your head when you go outside, its not a big chance but there is one none the less and what you must realize is that some people have had bird crap on their heads tens of times while it may never have happened to others, its just a matter of variables and part luck really.

Seacom is the same, they have to deal with what they got... they can't magic away any problems just because you don't like it. Things break some more than others even though they may be of equal quality.

The major issue is that seacom does not have a redundancy and thats where sat3 comes into the equation, it has redundancy but low capacity... in the end (for now, until the new cables get here) you have to decide between internet thats cheap and has enough capacity for internet that is expensive but has redundancy.

You chose a product that uses seacom, until your choice is taken away you have no right to complain to this extent about any *random* disconnections, maintenance and other issues that affect connectivity as a result of human intervention are another case.

Also understand that the o'l faithful sat3 cable has relatively no capacity and bandwidth is expensive an ISP that uses seacom right now has to sh it bricks to get connectivity on sat3 right now, for obvious reasons.

Just be patient, when seacom/an isp screw up as a result of human error then tear them apart, but right now the hate is not that fair.
 
daffy said:
You decide what your money is worth.
Advertising is just that. They're not holding a gun to your head and forcing you to take their services. Its your decision in the end.
Its up to you to make sure that you've made a decision that suites you.

If you're not happy with what they're proposing, then don't use it. But by signing up, it implies that you accept every one of the positive and negative aspects of their service.
You can't just throw out the parts you don't like.
You accepted all of this by becoming their customer.
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Yes - and as a customer (who has spent money on a service) I have certain rights, namely:
Consumer Right No. 1: Right to Equality in the Consumer Market and Protection Against Discriminatory Marketing Practices
Consumer Right No. 2: Right to Privacy
Consumer Right No. 3: Right to Choose
Consumer Right No. 4: Right to Disclosure of Information
Consumer Right No. 5: Right to Fair and Responsible Marketing
Consumer Right No. 6: Right to Fair and Honest Dealing
Consumer Right No. 7: Right to Fair, Just and Reasonable Terms and Conditions
Consumer Right No. 8: Right to Fair Value, Good Quality and Safety
Consumer Right No. 9: Right to Accountability from Suppliers

You can fight this all you like, those are my rights.
 
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