MWeb Uncapped Abuse Warnings

[froot]

I don't believe it is how much you download but rather how you do it. I think MWeb want to have the ability to shape you when they need too. Although I rarely notice any shaping if I stay away from torrents and file lockers.

That's what Mweb Guy also says.
I'm just worried (or shouldn't I be?) about the backups I'm pulling from my dedi via ftp, got about 40-odd gigs left to pull before the 26th... coming from OW Gold where it would never have been a problem.

 

[Hummercellc]

There is one thing I do not agree with when it comes to Mweb Abuse, if you want to cancel your Mweb account you must give Mweb 30 days calendar notice.

But when Mweb want to cancel your account due to abuse it is done 1 day after your third warning!

Been through the process, all because I used a VPN connection to do a backup for work.

It is a two way street and Mweb in all rights should give the customer 30 days calendar notice when wanting to terminate an account due to abuse, just like we have to give them.

Now I don't think I am wrong by saying this?

 

[Kosmik]

There is one thing I do not agree with when it comes to Mweb Abuse, if you want to cancel your Mweb account you must give Mweb 30 days calendar notice.

But when Mweb want to cancel your account due to abuse it is done 1 day after your third warning!

Been through the process, all because I used a VPN connection to do a backup for work.

It is a two way street and Mweb in all rights should give the customer 30 days calendar notice when wanting to terminate an account due to abuse, just like we have to give them.

Now I don't think I am wrong by saying this?

I think theres a clause regarding breaching TOC. You could argue the same either way depending on what is considered a breach.

 

[twhitehead]

Would be nice if an MWeb rep could give some guidance.

Surely they have customer service? They surely can't cut someone off - or even send out abuse warnings - unless they are willing to explain the exact rules that are being violated and what is or is not allowed.

 

[DominionZA]

Surely they have customer service? They surely can't cut someone off - or even send out abuse warnings - unless they are willing to explain the exact rules that are being violated and what is or is not allowed.

When I got my first abuse warning a few months back I asked them to give me some kind of guidlines so I could manage my line better. They just referred me to their website.

 

[Death Master 88]

SSL, VPN are not allowed...

How do they want me to work sometimes then if I can't access to VPN from Work to Home Network or vice versa? This sounds not good as I need VPN to work on work related servers over weekends. wtf? :/

 

[froot]

How do they want me to work sometimes then if I can't access to VPN from Work to Home Network or vice versa? This sounds not good as I need VPN to work on work related servers over weekends. wtf? :/

I think as long as they can see you don't push 80% of your total monthly traffic through said VPN/SSL connections, they won't throw a fit.

 

[Lazy.Me]

I seem to be having the same issue now. I use the download protocols stock standard, so that if they want to shape torrents or nzb's they can.

I wonder if there is some way of getting some kind of guidance from the mweb guy/abuse department

Right now it looks like they will issue warnings on whatever terms they see fit, without bothering to back up why they did it. Seems like a very bias process, with no way to appeal

 

[savage]

I would LOVE to see an clearly defined policy about this... From the sound of it, they randomly decide whom to cut when it fits them. Had two accounts on two different lines .The one does close to 800GB per month the other 20gb per month, and the 20gb per month gets cut (they can't even tell me where the abuse emails has been sent too)... Both instances, the usage patterns are the same, unencrypted content.

They also don't just close the account, but they black list your telephone number. I had to go through an two week back and forth with my account manager (whom internally, can't even get clear indication from MWEB) to get the line un blacklisted...

 

[whatwhat]

What ports are you using for SSL newgroups? Make sure it's not 80 or 443, needs to be the "standard" SSL port for usenet. They dont care how much you download, they just want to be able to shape you if needed.

Call the call center and ask them, tell them you what you are using to connect and what ports, they will advise you on it.

 

[MWEBHelp]

I seem to be having the same issue now. I use the download protocols stock standard, so that if they want to shape torrents or nzb's they can.

I wonder if there is some way of getting some kind of guidance from the mweb guy/abuse department

Right now it looks like they will issue warnings on whatever terms they see fit, without bothering to back up why they did it. Seems like a very bias process, with no way to appeal

Good Afternoon Lazy.me, please provide me your MWEB account details via direct messaging and I will liaise with our abuse team to provide you some feedback.

I would LOVE to see an clearly defined policy about this... From the sound of it, they randomly decide whom to cut when it fits them. Had two accounts on two different lines .The one does close to 800GB per month the other 20gb per month, and the 20gb per month gets cut (they can't even tell me where the abuse emails has been sent too)... Both instances, the usage patterns are the same, unencrypted content.

They also don't just close the account, but they black list your telephone number. I had to go through an two week back and forth with my account manager (whom internally, can't even get clear indication from MWEB) to get the line un blacklisted...

Good Afternoon savage, both accounts where in your name and we identified abuse on the one account. We therefore cancelled both accounts.

 

[savage]

Good Afternoon savage, both accounts where in your name and we identified abuse on the one account. We therefore cancelled both accounts.

Neither is in my name to be honest... They are both used by a business, one of which is actually an business, uncapped account. Either way, not an issue anymore - my statement stands. There needs to be an formal policy for this...

 

[MWEBHelp]

Neither is in my name to be honest... They are both used by a business, one of which is actually an business, uncapped account. Either way, not an issue anymore - my statement stands. There needs to be an formal policy for this...

Savage, we have an Acceptable usage policy in place. It is only a small percentage of users that are deemed to be abusing our network.

800gig for a 4mb shaped account is really excessive and in no way acceptable.

http://www.mweb.co.za/legalpolicies/GeneralPage/AcceptableUsePolicy.aspx

 

[savage]

Oh FFS - here we go again.

It's an BUSINESS, UNCAPPED ACCOUNT. What SHOULD we be using then?

 

[MWEBHelp]

Neither is in my name to be honest... They are both used by a business, one of which is actually an business, uncapped account. Either way, not an issue anymore - my statement stands. There needs to be an formal policy for this...

I would LOVE to see an clearly defined policy about this... From the sound of it, they randomly decide whom to cut when it fits them. Had two accounts on two different lines .The one does close to 800GB per month the other 20gb per month, and the 20gb per month gets cut (they can't even tell me where the abuse emails has been sent too)... Both instances, the usage patterns are the same, unencrypted content.

They also don't just close the account, but they black list your telephone number. I had to go through an two week back and forth with my account manager (whom internally, can't even get clear indication from MWEB) to get the line un blacklisted...

Savage I did a bit of digging and found that we cancelled your first account for abuse, you then decided to go online and sign up another account.

This is against our terms and conditions, therefore we cancelled the 2nd account before you had the chance to abuse it

 

[MWEBHelp]

Oh FFS - here we go again.

It's an BUSINESS, UNCAPPED ACCOUNT. What SHOULD we be using then?

The business account is still active, however we have blacklisted your DN and you will therefore not be able to use it at the blacklisted location.

 

[savage]

Dude...

You are ASSUMING I am referring to my own adsl accounts... I have absolutely NO issue with my personal ADSL accounts, stop assuming...

I am referring to BUSINESS accounts, NOT used by me, but used by our BUSINESS... I.E - NOT by me personally...

 

[MWEBHelp]

Dude...

You are ASSUMING I am referring to my own adsl accounts... I have absolutely NO issue with my personal ADSL accounts, stop assuming...

I am referring to BUSINESS accounts, NOT used by me, but used by our BUSINESS... I.E - NOT by me personally...

The Business account is still active savage.

 

[savage]

I know it is. It took us 2 weeks worth of back and forth to sort it out - because there is no clearly defined policy.... That's the whole point I am making....

 

[MWEBHelp]

I know it is. It took us 2 weeks worth of back and forth to sort it out - because there is no clearly defined policy.... That's the whole point I am making....

You were contacted by our abuse team, the issue was that the business account could not be used at a black listed DN. I spoke to the parties who you liaised with.

We do have a policy that is followed by our abuse team and a AUP that is freely available to our clients.