MWEB Uncapped ADSL Feedback - Part 2

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MWEB Guy said:
Hi Fayaaz,

I'm not sure that a modem is offered as part of the deal as one of the requirements are that you have an active ADSL line.
Click to expand...

The ad actually states that the 12 month contract includes a free modem with the deal. Could you please find out what kind of modem it is.
 
Fayaaz said:
The ad actually states that the 12 month contract includes a free modem with the deal. Could you please find out what kind of modem it is.
Click to expand...

I'll check it out and get back to you as soon as I receive an update.
 
Hi Guys,

We will be carrying out some unplanned maintenance on our business systems from 20h00 this evening onwards. During this time the MyAccount Service on the MWEB portal will be unavailable and our contact centre agents will not be able to access all of your user information, or make any changes to records. We are still available for technical support during this time. Thanks for your patience and understanding.
 
I still want to know about MWEB's 2mbps plans, is it at least in the pipeline to be launched with Telkoms upgrades next month?!? Jeez
 
markface said:
I still want to know about MWEB's 2mbps plans, is it at least in the pipeline to be launched with Telkoms upgrades next month?!? Jeez
Click to expand...

Hi markface

We do not have a 2Mb product as yet. We do continuously relook at our product offerings and pricing.
 
Office 2013 question

@MWEB Guy:

I'm trying to run the office 365 preview and it's running slower than Post Office speed delivery van! So far not completed opening Excel in 45 minutes!!!

I notice that the splash screen states that it it's 'streaming application features'.

Does this mean that my Mweb uncapped is treating this as if it was a torrents/streaming site?

If so, then it means that Office 2013 is useless for MWEB uncapped clients.
 
Last edited:
@Mweb Guy

Tech time :p

Code: 
[url]http://www.mweb.co.za/services/MyAccount/Email/Default.aspx[/url]
Server Error in '/Services/MyAccount/Email' Application.

Object reference not set to an instance of an object.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. 

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error: 

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace: 


[NullReferenceException: Object reference not set to an instance of an object.]
   MyAccount.Shared.Profile.LoadProfile() +274
   MyAccount.Shared.Profile..ctor(Guid smiIdentity) +110
   MyAccount.Shared.MasterView.get_CurrentProfile() +122
   MyAccount.Shared.BasePage.OnPreInit(EventArgs e) +19
   MyAccount.Shared.ServiceBasePage.OnPreInit(EventArgs e) +47
   System.Web.UI.Page.PerformPreInit() +31
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +282

Version Information: Microsoft .NET Framework Version:2.0.50727.5456; ASP.NET Version:2.0.50727.5456
 
froot said:
@Mweb Guy

Tech time :p
Click to expand...

Hi froot,

We are currently carrying out some unplanned maintenance on our business systems whicha started at 16:00. During this time the MyAccount Service on the MWEB portal will be unavailable and our contact centre agents will not be able to access all of your user information, or make any changes to records. We are still available for technical support during this time.

Edit: Please note the correct maintenance message is now in place.
 
Last edited:
MWEB Guy said:
Hi froot,

We are currently carrying out some unplanned maintenance on our business systems whicha started at 16:00. During this time the MyAccount Service on the MWEB portal will be unavailable and our contact centre agents will not be able to access all of your user information, or make any changes to records. We are still available for technical support during this time.

Edit: Please note the correct maintenance message is now in place.
Click to expand...

Hi

Nope, I still get that error ;)

But thanks for the update.

Edit: Ooh, I see.... my web session is still active so it didn't give me any such errors.
 
Got the spike in international latency again ..... 50-70 more than usual. Why does this keep happening over and over?


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Andre>ping bbc.co.uk

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=257ms TTL=238
Reply from 212.58.241.131: bytes=32 time=257ms TTL=238
Reply from 212.58.241.131: bytes=32 time=257ms TTL=238
Reply from 212.58.241.131: bytes=32 time=256ms TTL=238

Ping statistics for 212.58.241.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 256ms, Maximum = 257ms, Average = 256ms

C:\Users\Andre>ping side-line.com

Pinging side-line.com [74.208.47.190] with 32 bytes of data:
Reply from 74.208.47.190: bytes=32 time=392ms TTL=46
Reply from 74.208.47.190: bytes=32 time=391ms TTL=46
Reply from 74.208.47.190: bytes=32 time=391ms TTL=46
Reply from 74.208.47.190: bytes=32 time=391ms TTL=46

Ping statistics for 74.208.47.190:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 391ms, Maximum = 392ms, Average = 391ms
Click to expand...
 
Mephisto_Helix said:
Got the spike in international latency again ..... 50-70 more than usual. Why does this keep happening over and over?
Click to expand...

Hi Mephisto_Helix

There is no reported international issue that we aware of. Please PM me the line number so that I can check your line readings.
 
Hi Mweb guy,

I am having speed and disconnect issues. 200-600ms ping up from ~25ms on Sunday. On 1 Mbit Mweb uncapped, line is with Telkom and I live in Observatory, Cape Town.

Line stats:
Type: Fast Path
Status: SHOWTIME
Downstream: 1024Kb
Upstream: 512Kb
Noise Margin
19 (up) 14 (down)
Output power(dBm)
112 (up) 84 (down)
Attenuation(dB)
55 (up) 31 (down)





^^^ Seriously?!?!? :confused::mad::confused::mad:
 
Edduck said:
Hi Mweb guy,

I am having speed and disconnect issues. 200-600ms ping up from ~25ms on Sunday. On 1 Mbit Mweb uncapped, line is with Telkom and I live in Observatory, Cape Town.

Line stats:
Type: Fast Path
Status: SHOWTIME
Downstream: 1024Kb
Upstream: 512Kb
Noise Margin
19 (up) 14 (down)
Output power(dBm)
112 (up) 84 (down)
Attenuation(dB)
55 (up) 31 (down)





^^^ Seriously?!?!? :confused::mad::confused::mad:
Click to expand...

Good Afternoon Edduck, your attenuation reading seems to be very high. Please direct message me your line number and I will double check it from my side.

We are currently doing maintenance on our systems and I will not be able to access your account.
 
Hi Mweb Guy.

I've been nailing this Steam Summer Sale really hard, done about 40GB so far and still have around 15 left. This means I've been leaving my PC to download from Steam 24/7 since Friday Night. Am I not going to get in trouble and get a letter from your Abuse Department?

This is all legitimate content (i.e. not Torrents) and I'm not doing anything to bypass the shaping - however your local Steam Content Server is allowing my downloads to go at full line speed.

Just don't want to get cut off for purchasing legitimate games :)
 
XperiAnce said:
Hi Mweb Guy.

I've been nailing this Steam Summer Sale really hard, done about 40GB so far and still have around 15 left. This means I've been leaving my PC to download from Steam 24/7 since Friday Night. Am I not going to get in trouble and get a letter from your Abuse Department?

This is all legitimate content (i.e. not Torrents) and I'm not doing anything to bypass the shaping - however your local Steam Content Server is allowing my downloads to go at full line speed.

Just don't want to get cut off for purchasing legitimate games :)
Click to expand...

Ive also been downloading 24/7 here since Friday with torrents using Mweb Uncapped :D

Done 64.7 GB here this month
 
@Mweb guy.

Question: If a have a 2X4mbps bonded business service and i never get over 4meg speeds (suppose to be 8mbps) will mweb cancel the service or what happens? I want to apply but i am worried i won't get more than 4mbps.... i have 2 4mbps lines now both syncing at 4096 and never have sync problems.
 
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