MWEB Uncapped ADSL Feedback - Part 2

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Wynberg exchange is very wonky these days - the last month has been terrible. Anyone up for firebombing it?
 
Yeah I'm leaning towards congestion but these aren't erratic and they don't happen during peak time they happen from 23:00 to 07:00 in the morning like clockwork never changing the last month. P2P runs full speeds during these times and aren't effected by it

A reading I took earlier this week at 03:00 in the morning showed 1600ms on the second hop and upwards from there. Those are NOT peak times and at 07:00 it dispersers like a bad dream no explanation......Gremlins make more sense than congestion witch is there default answer
 
Time of trace 03:58 22/04/2013

C:\Users\*********>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 1125 ms 988 ms 1641 ms 41-133-138-1.dsl.mweb.co.za [41.133.138.1]
3 1631 ms 1574 ms 1465 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178
]
4 1766 ms 628 ms 1458 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 2139 ms 1192 ms 1314 ms 196.28.178.66
6 1761 ms 1335 ms 2580 ms cte-core-sw2.vwol.net [196.41.144.35]
7 1899 ms 2692 ms 2364 ms www.mweb.co.za [196.2.63.110]

Trace complete.

Here's that test from 04:00 in the morning......FFS is the entire Cape Town running through this 1 exchange?!? Gremlins I'm telling you :p
 
sh00t1ngst4r said:
My line is totally dead???

My internet light on my modem is now red??

Please help me urgently dude as my assignments are due on Thursday and I need the net for them???
Click to expand...

Morning sh00t1ngst4r

I checked the account and can see an active session. Please let me know is you are having any issues.
 
NarcoticJ said:
Cape Town all of us right.....? Yip happening all over Kenniworth,Wynburg Noordhoek.

C:\Users\*********>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 20 ms 26 ms 15 ms 41-133-138-1.dsl.mweb.co.za [41.133.138.1]
3 14 ms 32 ms 19 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 21 ms 12 ms 12 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 13 ms 21 ms 32 ms 196.28.178.66
6 12 ms 10 ms 19 ms cte-core-sw2.vwol.net [196.41.144.35]
7 11 ms 11 ms 11 ms www.mweb.co.za [196.2.63.110]

Trace complete.

These look why to good for this time of night in Cape Town Wynburg area
Click to expand...

NarcoticJ said:
That's more like it

C:\Users\********>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 196 ms 219 ms 459 ms 41-133-138-1.dsl.mweb.co.za [41.133.138.1]
3 249 ms 261 ms 271 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 532 ms 156 ms 258 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 31 ms 17 ms 149 ms 196.28.178.66
6 66 ms 50 ms 160 ms cte-core-sw2.vwol.net [196.41.144.35]
7 45 ms 150 ms 68 ms www.mweb.co.za [196.2.63.110]

After 23:00 like clockwork every night Online gaming impossible but my torrents fly **scratching head** and no there weren't anything running as i did the test.
Click to expand...

StevenC said:
Wynberg exchange is very wonky these days - the last month has been terrible. Anyone up for firebombing it?
Click to expand...

NarcoticJ said:
Time of trace 03:58 22/04/2013

C:\Users\*********>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 1125 ms 988 ms 1641 ms 41-133-138-1.dsl.mweb.co.za [41.133.138.1]
3 1631 ms 1574 ms 1465 ms te1-1-0.505.cpt-ipc-1.mweb.co.za [196.28.178.178
]
4 1766 ms 628 ms 1458 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 2139 ms 1192 ms 1314 ms 196.28.178.66
6 1761 ms 1335 ms 2580 ms cte-core-sw2.vwol.net [196.41.144.35]
7 1899 ms 2692 ms 2364 ms www.mweb.co.za [196.2.63.110]

Trace complete.

Here's that test from 04:00 in the morning......FFS is the entire Cape Town running through this 1 exchange?!? Gremlins I'm telling you :p
Click to expand...

NarcoticJ said:
Yeah I'm leaning towards congestion but these aren't erratic and they don't happen during peak time they happen from 23:00 to 07:00 in the morning like clockwork never changing the last month. P2P runs full speeds during these times and aren't effected by it

A reading I took earlier this week at 03:00 in the morning showed 1600ms on the second hop and upwards from there. Those are NOT peak times and at 07:00 it dispersers like a bad dream no explanation......Gremlins make more sense than congestion witch is there default answer
Click to expand...

Good Morning, the tracers you've provided to show the latency increase on the second hop. This normally indicates that the problem is closer to the remote end, congestion at the exchange is definitely a possibility.
 
Nosotros said:
Getting terrible spikes while gaming playing DOTA 2. Only one on servers to be spiking so severely. Ping goes from 30ms to 1250ms. As MWEB is the one hosting the servers (for South Africa) I find that should be the least likely issue. However, it's been a ****ty connection for the past days doing this. Streaming, downloads, etc. all stuttering and under-performing severely.

Please advise on what needs to be done to resolve/show issues.
Click to expand...

Good Morning Nosotros, please provide me your MWEB account details via private messaging.
 
How do we go about trying to get an exchange sorted out? I already tried reporting a line fault at the exchange but the telkom techs are beyond useless. Is it just a matter of waiting for them to upgrade the exchange? Is there any way to speed up the process? 1000ms+ at the exchange is no joke for an online gamer!
 
StevenC said:
How do we go about trying to get an exchange sorted out? I already tried reporting a line fault at the exchange but the telkom techs are beyond useless. Is it just a matter of waiting for them to upgrade the exchange? Is there any way to speed up the process? 1000ms+ at the exchange is no joke for an online gamer!
Click to expand...

Good Day StevenC, the more clients that complain that are linked to the query the better. Telkom tend to resolve this issue quicker if everyone connecting that that exchange logs line faults and follows up on it constantly.
 
StevenC said:
How do we go about trying to get an exchange sorted out? I already tried reporting a line fault at the exchange but the telkom techs are beyond useless. Is it just a matter of waiting for them to upgrade the exchange? Is there any way to speed up the process? 1000ms+ at the exchange is no joke for an online gamer!
Click to expand...

A tech is at the exchange now lets see what his doing.....Bug the crap out of Telkom until they do something
I ran a test this morning at 4:00 again and it jumped to this

Time 04:20 24/04/2013

C:\Users\*******>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 2447 ms 2953 ms * 41.133.138.1
3 2328 ms 1235 ms 789 ms 197.84.8.58
4 41 ms 135 ms 85 ms 197.84.2.2
5 28 ms 157 ms 75 ms 196.28.178.66
6 16 ms 81 ms 15 ms cte-core-sw2.vwol.net [196.41.144.35]
7 365 ms 195 ms 32 ms www.mweb.co.za [196.2.63.110]

Trace complete.
:wtf: The post office delivers letters faster than Telkom sends data.
 
And so it starts....

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 182 ms 138 ms 141 ms 41-135-70-1.dsl.mweb.co.za [41.135.70.1]
3 94 ms 102 ms 105 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 99 ms 90 ms 87 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 128 ms 122 ms 128 ms 196.28.178.66
6 110 ms 93 ms 81 ms cte-core-sw2.vwol.net [196.41.144.35]
7 85 ms 80 ms 69 ms www.mweb.co.za [196.2.63.110]

Trace complete.

They really need to sort that exchange.
 
I feel for the guys on the crappy exchange, I've been there before and it took a lot of pestering some higher ups for a couple weeks before it got sorted. Hang in there and phone and email anyone and everyone you can.
 
StevenC said:
And so it starts....

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 182 ms 138 ms 141 ms 41-135-70-1.dsl.mweb.co.za [41.135.70.1]
3 94 ms 102 ms 105 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 99 ms 90 ms 87 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 128 ms 122 ms 128 ms 196.28.178.66
6 110 ms 93 ms 81 ms cte-core-sw2.vwol.net [196.41.144.35]
7 85 ms 80 ms 69 ms www.mweb.co.za [196.2.63.110]

Trace complete.

They really need to sort that exchange.
Click to expand...

That's the weird part I never have congestion until 22:00/23:00 till 07:00. Other times it's chilled and the latnecy is like this.......

C:\Users\NarcoticJoJo>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 10 ms 9 ms 8 ms 41-133-138-1.dsl.mweb.co.za [41.133.138.1]
3 11 ms 23 ms 28 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]

4 12 ms 10 ms 11 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 26 ms 28 ms 23 ms 196.28.178.66
6 11 ms 20 ms 30 ms cte-core-sw2.vwol.net [196.41.144.35]
7 14 ms 11 ms 12 ms www.mweb.co.za [196.2.63.110]

Trace complete.

Gonna check with a different account tonight and see if there's any changes
 
XennoX said:
Is it me or are the YouTube issues starting again? I can't stream 480p without it freezing at the 2 second mark and then taking like 30 seconds to buffer the next 2 seconds?
Click to expand...
We just get knobbed, no matter what you do or what ISP, it makes no difference and there is little you can do about it, despite the valiant efforts of reps like MWEBGuy

Currently downloading this at a blistering 25kb/s on my 4 mb line
http://www.faa.gov/regulations_policies/handbooks_manuals/aircraft/media/faa-h-8083-21A.pdf

edit: make that 10kb/s, going to bed to long to wait fora a 80mb file
 
Last edited:
Tested a few different videos, no issues with YouTube for me. Downloads going at 290 at the moment.
 
NarcoticJ said:
That's the weird part I never have congestion until 22:00/23:00 till 07:00. Other times it's chilled and the latnecy is like this.......

C:\Users\NarcoticJoJo>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 10 ms 9 ms 8 ms 41-133-138-1.dsl.mweb.co.za [41.133.138.1]
3 11 ms 23 ms 28 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]

4 12 ms 10 ms 11 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 26 ms 28 ms 23 ms 196.28.178.66
6 11 ms 20 ms 30 ms cte-core-sw2.vwol.net [196.41.144.35]
7 14 ms 11 ms 12 ms www.mweb.co.za [196.2.63.110]

Trace complete.

Gonna check with a different account tonight and see if there's any changes
Click to expand...

My latency is awesome during the day but come the evenings it sucks. I think I need to capture a technician and ransom him off to Telskum.
 
I'm gonna give it a few more weeks and make a decision. Thought that I was have line issues because it's been losing sync every now and then. Last night I finally switch to my WA capped account and got full speed at whatever it synced at. Reaching the limit of what I can tolerate.
 
Telkom replaced all the cables and boxes between my house and the dslam this week (well the above ground stuff this week, the underground stuff the last few weeks) so everything should be nice and new and stable. Yet Mweb seems to be down again. What a waste.
 
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