MWEB Uncapped ADSL Feedback - Part 2

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MWEB Guy said:
That's correct. Yes, you can downgrade to e.g. 1GB no frills account: http://www.mweb.co.za/productspricing/2/Home/adsl3g/CappedAdsl.aspx

Would you like me to arrange for a consultant to contact you and assist with the downgrade?
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It's okay thank you, I will contact during the week, and sort it out.

As for the reason, it's purely financial - I think what I may have to do is go for a 1mbps account and line again. :sick:

MWEB itself, I have always been perfectly happy with.
 
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Hey Mweb Guy

Youtube videos are loading very slow. They dont seem to be using 100% bandwidth to load, only maybe a quarter of my line speed.

Please have a look.

Thanks
 
Bar_Rat said:
Hey Mweb Guy

Youtube videos are loading very slow. They dont seem to be using 100% bandwidth to load, only maybe a quarter of my line speed.

Please have a look.

Thanks
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Morning Bar_Rat

Please let me know if your Youtube videos are still slow. Has there been improvements?
 
Hi Mweb Guy, Netflix is impossible to watch this morning. keeps on stuttering and nothing is running in the background
 
Lino said:
Hi Mweb Guy, Netflix is impossible to watch this morning. keeps on stuttering and nothing is running in the background
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Morning Lino

Everything seems fine on the line and account. I re-authed the account, power down the router for 5-10 minutes and test after that.
 
Trying to upgrade from 2mb to 4mb premium, Holy CRAP the customer service is pretty horrible, its like 40 minutes after the so called "upgrade" and speedtest.net still flags it 2mb.

Ironically, the Telkom upgrade of the line from 2mb to 4mb took a whopping 10 minutes...

Jeez Mweb, wtf

EDIT: pick up your phone

EDIT EDIT: pick up your phone

EDIT EDIT EDIT: pick up your phone please.
 
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saffakanera said:
Trying to upgrade from 2mb to 4mb premium, Holy CRAP the customer service is pretty horrible, its like 40 minutes after the so called "upgrade" and speedtest.net still flags it 2mb.

Ironically, the Telkom upgrade of the line from 2mb to 4mb took a whopping 10 minutes...

Jeez Mweb, wtf

EDIT: pick up your phone

EDIT EDIT: pick up your phone

EDIT EDIT EDIT: pick up your phone please.
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Hi saffakanera

I will have our Sales team contact you.
 
MWEB Guy said:
Morning Lino

Everything seems fine on the line and account. I re-authed the account, power down the router for 5-10 minutes and test after that.
Click to expand...

Thank you Mweb Guy, will test and provide feedback
 
Torrents have been performing terribly recently. Any issues?
 
Ecco said:
Torrents have been performing terribly recently. Any issues?
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Hi Ecco

Torrents speeds are not guaranteed and is given the lowest priority on our network.

Are other services affected? Browing, etc?
 
MWEB Guy said:
Hi Ecco

Torrents speeds are not guaranteed and is given the lowest priority on our network.

Are other services affected? Browing, etc?
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I understand its given lowest priority, but for a 200mb file to take almost a full day to download? Thats not normal on a 1mb uncapped account, especially given that this speed has been consistent for almost the whole week.
 
Thank you Mweb Guy streaming is working correctly again. Much appreciated and have a good weekend
 
Ecco said:
I understand its given lowest priority, but for a 200mb file to take almost a full day to download? Thats not normal on a 1mb uncapped account, especially given that this speed has been consistent for almost the whole week.
Click to expand...

Everything seems fine on the line and account. I re-authed the account, power down the router for 5-10 minutes and test after that.
 
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