MWEB Uncapped ADSL Feedback - Part 3

Code-Red said:
Don't even bother trying to use your internet on a Friday in Rondebosch.



Absolutely shocking. I'd be better off with a dial-up account.
Click to expand...

Hummercellc said:
Business Account here in KZN is also having bad packet loss....
Click to expand...


Evening Guys, we have no reported outages on our network at the moment.

No reported Telkom outages in an 021 area either, code-red please provide me your account details via inbox message.

@Hummercellc is the packet loss specific to gaming or is it evident on your pings as well?
 
MWEB Guy said:
Evening Guys, we have no reported outages on our network at the moment.

No reported Telkom outages in an 021 area either, code-red please provide me your account details via inbox message.

@Hummercellc is the packet loss specific to gaming or is it evident on your pings as well?
Click to expand...

Everything is bad,

Please remember you can't see my second hop as it is a supplied Cisco Router from Mweb which uses a VPN for my static IP's.
Also I usually see 30ms on this line, it started about an hour ago.

My other 4 lines on the same IMAX are showinf normal latency and no packet loss, they are on Afrihost....

1 197-81-99-177.jhb.mweb.co.za (197.81.99.177) 0.853 ms 0.811 ms 0.814 ms
2 * 197-81-146-1.jhb.mweb.co.za (197.81.146.1) 72.677 ms 72.523 ms
3 vl-85-vic-hscore-2.mweb.co.za (197.81.146.4) 71.427 ms 72.318 ms 72.191 ms
4 tengig-0-7-0-2-12-vic-p-2.mweb.co.za (197.80.5.242) 99.312 ms 100.837 ms 96.101 ms
5 tengig-0-0-0-0-cpt-p-1.mweb.co.za (197.84.4.34) 94.102 ms 96.470 ms 95.582 ms
6 vl-11-cpt-hscore-1.mweb.co.za (197.84.5.238) 93.604 ms 94.938 ms 94.850 ms
7 196.28.178.66 (196.28.178.66) 98.281 ms 95.969 ms 99.017 ms
8 cte-core-sw2.vwol.net (196.41.144.35) 97.817 ms 96.939 ms *
9 www.mweb.co.za (196.2.63.110) 276.762 ms 93.876 ms 97.812 ms

1 197-81-99-177.jhb.mweb.co.za (197.81.99.177) 0.857 ms 0.817 ms 0.805 ms
2 197-81-146-1.jhb.mweb.co.za (197.81.146.1) 70.121 ms 67.884 ms 69.461 ms
3 vl-85-vic-hscore-1.mweb.co.za (197.81.146.3) 69.706 ms 69.842 ms 72.683 ms
4 tengig-0-0-0-2-11-vic-p-1.mweb.co.za (197.80.5.225) 76.639 ms 77.730 ms 72.436 ms
5 197-80-7-73.jhb.mweb.co.za (197.80.7.73) 71.663 ms 74.005 ms 80.332 ms
6 static161-134.netactive.co.za (196.22.161.134) 73.158 ms 71.817 ms 74.658 ms
7 jh-cr-2.za--jh-pr-1.za.mtnns.net (196.44.0.223) 75.649 ms 73.515 ms 74.438 ms
8 196.44.31.99 (196.44.31.99) 74.877 ms 72.293 ms 73.164 ms
9 196.30.1.39 (196.30.1.39) 74.407 ms 72.033 ms 73.925 ms
10 196.31.220.21 (196.31.220.21) 75.135 ms 75.493 ms 75.174 ms
11 196.31.63.202 (196.31.63.202) 78.551 ms 79.208 ms 77.118 ms
12 vl9-ah-ha-2.za.mtnbusiness.net (196.30.42.133) 75.641 ms 78.207 ms 75.629 ms
13 cms-gm.afrihost.com (197.242.144.102) 76.622 ms 76.246 ms 75.137 ms

Ping output:
PING mweb.co.za (196.2.63.110) from 197.81.99.178: 56 data bytes
64 bytes from 196.2.63.110: icmp_seq=0 ttl=121 time=96.308 ms
64 bytes from 196.2.63.110: icmp_seq=1 ttl=121 time=96.214 ms
64 bytes from 196.2.63.110: icmp_seq=2 ttl=121 time=94.791 ms
64 bytes from 196.2.63.110: icmp_seq=4 ttl=121 time=99.614 ms
64 bytes from 196.2.63.110: icmp_seq=5 ttl=121 time=96.492 ms
64 bytes from 196.2.63.110: icmp_seq=6 ttl=121 time=96.693 ms
64 bytes from 196.2.63.110: icmp_seq=7 ttl=121 time=97.588 ms
64 bytes from 196.2.63.110: icmp_seq=8 ttl=121 time=94.470 ms
64 bytes from 196.2.63.110: icmp_seq=9 ttl=121 time=93.324 ms

--- mweb.co.za ping statistics ---
10 packets transmitted, 9 packets received, 10.0% packet loss
round-trip min/avg/max/stddev = 93.324/96.166/99.614/1.737 ms

PING afrihost.com (197.242.144.102) from 197.81.99.178: 56 data bytes
64 bytes from 197.242.144.102: icmp_seq=0 ttl=57 time=70.906 ms
64 bytes from 197.242.144.102: icmp_seq=1 ttl=57 time=72.065 ms
64 bytes from 197.242.144.102: icmp_seq=2 ttl=57 time=79.775 ms
64 bytes from 197.242.144.102: icmp_seq=3 ttl=57 time=73.153 ms
64 bytes from 197.242.144.102: icmp_seq=4 ttl=57 time=74.240 ms
64 bytes from 197.242.144.102: icmp_seq=5 ttl=57 time=74.054 ms
64 bytes from 197.242.144.102: icmp_seq=7 ttl=57 time=73.984 ms
64 bytes from 197.242.144.102: icmp_seq=8 ttl=57 time=75.744 ms
64 bytes from 197.242.144.102: icmp_seq=9 ttl=57 time=74.622 ms

--- afrihost.com ping statistics ---
10 packets transmitted, 9 packets received, 10.0% packet loss
round-trip min/avg/max/stddev = 70.906/74.283/79.775/2.361 ms
 
Hummercellc said:
Everything is bad,

Please remember you can't see my second hop as it is a supplied Cisco Router from Mweb which uses a VPN for my static IP's.
Also I usually see 30ms on this line, it started about an hour ago.

My other 4 lines on the same IMAX are showinf normal latency and no packet loss, they are on Afrihost....

1 197-81-99-177.jhb.mweb.co.za (197.81.99.177) 0.853 ms 0.811 ms 0.814 ms
2 * 197-81-146-1.jhb.mweb.co.za (197.81.146.1) 72.677 ms 72.523 ms
3 vl-85-vic-hscore-2.mweb.co.za (197.81.146.4) 71.427 ms 72.318 ms 72.191 ms
4 tengig-0-7-0-2-12-vic-p-2.mweb.co.za (197.80.5.242) 99.312 ms 100.837 ms 96.101 ms
5 tengig-0-0-0-0-cpt-p-1.mweb.co.za (197.84.4.34) 94.102 ms 96.470 ms 95.582 ms
6 vl-11-cpt-hscore-1.mweb.co.za (197.84.5.238) 93.604 ms 94.938 ms 94.850 ms
7 196.28.178.66 (196.28.178.66) 98.281 ms 95.969 ms 99.017 ms
8 cte-core-sw2.vwol.net (196.41.144.35) 97.817 ms 96.939 ms *
9 www.mweb.co.za (196.2.63.110) 276.762 ms 93.876 ms 97.812 ms

1 197-81-99-177.jhb.mweb.co.za (197.81.99.177) 0.857 ms 0.817 ms 0.805 ms
2 197-81-146-1.jhb.mweb.co.za (197.81.146.1) 70.121 ms 67.884 ms 69.461 ms
3 vl-85-vic-hscore-1.mweb.co.za (197.81.146.3) 69.706 ms 69.842 ms 72.683 ms
4 tengig-0-0-0-2-11-vic-p-1.mweb.co.za (197.80.5.225) 76.639 ms 77.730 ms 72.436 ms
5 197-80-7-73.jhb.mweb.co.za (197.80.7.73) 71.663 ms 74.005 ms 80.332 ms
6 static161-134.netactive.co.za (196.22.161.134) 73.158 ms 71.817 ms 74.658 ms
7 jh-cr-2.za--jh-pr-1.za.mtnns.net (196.44.0.223) 75.649 ms 73.515 ms 74.438 ms
8 196.44.31.99 (196.44.31.99) 74.877 ms 72.293 ms 73.164 ms
9 196.30.1.39 (196.30.1.39) 74.407 ms 72.033 ms 73.925 ms
10 196.31.220.21 (196.31.220.21) 75.135 ms 75.493 ms 75.174 ms
11 196.31.63.202 (196.31.63.202) 78.551 ms 79.208 ms 77.118 ms
12 vl9-ah-ha-2.za.mtnbusiness.net (196.30.42.133) 75.641 ms 78.207 ms 75.629 ms
13 cms-gm.afrihost.com (197.242.144.102) 76.622 ms 76.246 ms 75.137 ms

Ping output:
PING mweb.co.za (196.2.63.110) from 197.81.99.178: 56 data bytes
64 bytes from 196.2.63.110: icmp_seq=0 ttl=121 time=96.308 ms
64 bytes from 196.2.63.110: icmp_seq=1 ttl=121 time=96.214 ms
64 bytes from 196.2.63.110: icmp_seq=2 ttl=121 time=94.791 ms
64 bytes from 196.2.63.110: icmp_seq=4 ttl=121 time=99.614 ms
64 bytes from 196.2.63.110: icmp_seq=5 ttl=121 time=96.492 ms
64 bytes from 196.2.63.110: icmp_seq=6 ttl=121 time=96.693 ms
64 bytes from 196.2.63.110: icmp_seq=7 ttl=121 time=97.588 ms
64 bytes from 196.2.63.110: icmp_seq=8 ttl=121 time=94.470 ms
64 bytes from 196.2.63.110: icmp_seq=9 ttl=121 time=93.324 ms

--- mweb.co.za ping statistics ---
10 packets transmitted, 9 packets received, 10.0% packet loss
round-trip min/avg/max/stddev = 93.324/96.166/99.614/1.737 ms

PING afrihost.com (197.242.144.102) from 197.81.99.178: 56 data bytes
64 bytes from 197.242.144.102: icmp_seq=0 ttl=57 time=70.906 ms
64 bytes from 197.242.144.102: icmp_seq=1 ttl=57 time=72.065 ms
64 bytes from 197.242.144.102: icmp_seq=2 ttl=57 time=79.775 ms
64 bytes from 197.242.144.102: icmp_seq=3 ttl=57 time=73.153 ms
64 bytes from 197.242.144.102: icmp_seq=4 ttl=57 time=74.240 ms
64 bytes from 197.242.144.102: icmp_seq=5 ttl=57 time=74.054 ms
64 bytes from 197.242.144.102: icmp_seq=7 ttl=57 time=73.984 ms
64 bytes from 197.242.144.102: icmp_seq=8 ttl=57 time=75.744 ms
64 bytes from 197.242.144.102: icmp_seq=9 ttl=57 time=74.622 ms

--- afrihost.com ping statistics ---
10 packets transmitted, 9 packets received, 10.0% packet loss
round-trip min/avg/max/stddev = 70.906/74.283/79.775/2.361 ms
Click to expand...

Thanks for the feedback, I have logged a Technical call back for you.

I am waiting on confirmation for a call back time.
 
Look at this, approaching world record highs at the 2nd hop:

Tracing route to google.co.za [74.125.233.119]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 192.168.1.1
2 739 ms * 750 ms 41-133-112-1.dsl.mweb.co.za [41.133.112.1]
3 463 ms 541 ms 629 ms 197-84-96-162.cpt.mweb.co.za [197.84.96.162]
4 745 ms 639 ms 594 ms vl-92-cpt-hscore-2.mweb.co.za [197.84.3.2]
5 716 ms 647 ms 491 ms tengig-0-7-0-2-12-cpt-p-1.mweb.co.za [197.84.5.241]
6 772 ms 596 ms 517 ms tengig-0-0-0-0-vic-p-2.mweb.co.za [197.84.4.35]
7 645 ms 584 ms 681 ms 197-80-7-37.jhb.mweb.co.za [197.80.7.37]
8 629 ms 597 ms 544 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
9 783 ms 732 ms 512 ms 72.14.239.129
10 756 ms 565 ms 542 ms google.co.za [74.125.233.119]

Trace complete.
 
Code-Red said:
Look at this, approaching world record highs at the 2nd hop:

Tracing route to google.co.za [74.125.233.119]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 192.168.1.1
2 739 ms * 750 ms 41-133-112-1.dsl.mweb.co.za [41.133.112.1]
3 463 ms 541 ms 629 ms 197-84-96-162.cpt.mweb.co.za [197.84.96.162]
4 745 ms 639 ms 594 ms vl-92-cpt-hscore-2.mweb.co.za [197.84.3.2]
5 716 ms 647 ms 491 ms tengig-0-7-0-2-12-cpt-p-1.mweb.co.za [197.84.5.241]
6 772 ms 596 ms 517 ms tengig-0-0-0-0-vic-p-2.mweb.co.za [197.84.4.35]
7 645 ms 584 ms 681 ms 197-80-7-37.jhb.mweb.co.za [197.80.7.37]
8 629 ms 597 ms 544 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
9 783 ms 732 ms 512 ms 72.14.239.129
10 756 ms 565 ms 542 ms google.co.za [74.125.233.119]

Trace complete.
Click to expand...

Please see my inbox reply to you.
 
Ok, I just had telkom in to install a 4mb line today. All seemed fine. Had the line ported to mweb for a 4mb uncapped line, put all my details in. Then tried to play a 720i trailer through my apple tv, and it took longer than 5min to get to buffer to 10 seconds of the trailer, changing the settings to SD didn't help at all. And that was the only thing connected to the router, no other device was connected. This is was my speed test result from a few minutes ago:



I tried the mweb speed test, but after 10min it still hadn't finished to download. this is the 011 682 area, is there any problems at the moment? I'll check again tomorrow morning.
 
Since mweb shut down its news server, man they shape news traffic a lot more. 9am on a saturday and it already shaped to 50% of line speed.

I suppose the caching on the news server helped me a lot.
 
MichaelFalconer said:
Ok, I just had telkom in to install a 4mb line today. All seemed fine. Had the line ported to mweb for a 4mb uncapped line, put all my details in. Then tried to play a 720i trailer through my apple tv, and it took longer than 5min to get to buffer to 10 seconds of the trailer, changing the settings to SD didn't help at all. And that was the only thing connected to the router, no other device was connected. This is was my speed test result from a few minutes ago:



I tried the mweb speed test, but after 10min it still hadn't finished to download. this is the 011 682 area, is there any problems at the moment? I'll check again tomorrow morning.
Click to expand...


Hi MichaelFalconer

Please provide me with your MWEB email address and I'll look into it.
 
Mweb Guy

It seems that everything is back to normal on this end. I notice this seems to be a regular thing on Mweb as of late. Although it happens at random times, and usually normalises within few hours. Something on your network path is faulty. Only seems to affect Mweb none of my other ISP accounts experience this.
 
Last edited:
Hummercellc said:
Mweb Guy

It seems that everything is back to normal on this end. I notice this seems to be a regular thing on Mweb as of late. Although it happens at random times, and usually normalises within few hours. Something on your network path is faulty. Only seems to affect Mweb none of my other ISP accounts experience this.
Click to expand...

Afternoon HummerCellC, I have provided the data to our business team to look into.

Please do continue to provide me the results.
 
Never thought I would be downgrading Mweb Uncapped to the R29 option. What a shame and they don't even give a damn that they're losing customers .........
 
Mephisto_Helix said:
Never thought I would be downgrading Mweb Uncapped to the R29 option. What a shame and they don't even give a damn that they're losing customers .........
Click to expand...

Afternoon Mephisto_Helix, is there anything I can do to have you remain with MWEB?
 
MWEB Guy said:
Afternoon Mephisto_Helix, is there anything I can do to have you remain with MWEB?
Click to expand...

If the news server wasn't killed, I would have no problem with Mweb but when even the cheap nasty IPS's can offer a free NS when Mweb can't, well, speaks for itself unfortunately.
 
Mephisto_Helix said:
If the news server wasn't killed, I would have no problem with Mweb but when even the cheap nasty IPS's can offer a free NS when Mweb can't, well, speaks for itself unfortunately.
Click to expand...

I understand your views Mephisto_Helix, we made the decision as a very small percentage of our user base was using the news servers.

It will be sad to see you go though :(
 
I was on a premium 4mb uncapped account that is as to me way overpriced and decided to downgrade to the normal account phoned mweb sales to arrange and find out the thresholds and they told me on the premium 400gb 30 day roll over oki never used more than 200gb a month , they told me the normal account has a 200gb roll over period. To my surprise today I saw that I'm throttled and according to my 30 day roll over I'm standing on 120gb . Phoned the technical department and they informed me that the threshold is a 110gb 30 day roll over I've been with Mweb for almost 6 years and this is the first time in my life I'm throttled. I think it's time to make a move to another ISP . Any Ideas guys. Im really disappointed in Mweb. How can sales tell u one thing en Technical another
 
wabaki said:
I was on a premium 4mb uncapped account that is as to me way overpriced and decided to downgrade to the normal account phoned mweb sales to arrange and find out the thresholds and they told me on the premium 400gb 30 day roll over oki never used more than 200gb a month , they told me the normal account has a 200gb roll over period. To my surprise today I saw that I'm throttled and according to my 30 day roll over I'm standing on 120gb . Phoned the technical department and they informed me that the threshold is a 110gb 30 day roll over I've been with Mweb for almost 6 years and this is the first time in my life I'm throttled. I think it's time to make a move to another ISP . Any Ideas guys. Im really disappointed in Mweb. How can sales tell u one thing en Technical another
Click to expand...

Evening Wabaki, the threshold on the 4Mbps standard package has always been approximately 110GB.

Please inbox me the details of the agent you spoke to or the telephone you called in on. We will then investigate this.
 
@ Mweb Guy -

If I phone today and downgrade to the R29 package, am I still going to be charged the uncapped price for November or no?
 
Hi Mweb guy, tried cancelling this morning however it's been 2 hours and still no calls back after being promised they would call me back.
 
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