MWEB Uncapped ADSL Feedback - Part 3

Our connection has been dreadful the last few days in Pretoria, my line is suppose to be 2mb, if i check the modem it say the following " Bandwidth (Up/Down) [kbps/kbps]: 210 / 583" does this mean my line is not syncing at 2mb?
 
Lament said:
Our connection has been dreadful the last few days in Pretoria, my line is suppose to be 2mb, if i check the modem it say the following " Bandwidth (Up/Down) [kbps/kbps]: 210 / 583" does this mean my line is not syncing at 2mb?
Click to expand...

I tested your line and I see it is only syncing at 583kb.

As your line is directly with Telkom I suggest you call them to investigate
 
MWEB Guy said:
I tested your line and I see it is only syncing at 583kb.

As your line is directly with Telkom I suggest you call them to investigate
Click to expand...

Yeah I though that was the problem, just wanted to make sure.
Since joining mweb our Internet has been nothing but amazing =)
If I port my line to you guys in the future, is this a problem you would have been able to fix?
 
Lament said:
Yeah I though that was the problem, just wanted to make sure.
Since joining mweb our Internet has been nothing but amazing =)
If I port my line to you guys in the future, is this a problem you would have been able to fix?
Click to expand...

If your line was with us then I would have had the rights to try and sync the line back to where it supposed to be
 
MWEB Guy said:
If your line was with us then I would have had the rights to try and sync the line back to where it supposed to be
Click to expand...
Thanks.
I'm trying to get someone to assist me now, what a nightmare, seems like its impossible to speak to a consultant. but thanks for your help MWeb guy.
 
Lament said:
Thanks.
I'm trying to get someone to assist me now, what a nightmare, seems like its impossible to speak to a consultant. but thanks for your help MWeb guy.
Click to expand...

Only a pleasure :)
 
Hi MWEB Guy

My FON router is still at firmware version 10.5.G.4 and it does not show the public AP's. I have FON enabled, but my wife (who is currently in Belgium) says she cannot connect to the FON network.

Do you have any ideas?
Andre
 
OoMk0o5i3 said:
Hi MWEB Guy

My FON router is still at firmware version 10.5.G.4 and it does not show the public AP's. I have FON enabled, but my wife (who is currently in Belgium) says she cannot connect to the FON network.

Do you have any ideas?
Andre
Click to expand...


Send me a PM with your MWEB details and I will have a look into this for you
 
What should the FON Router Firmware be at ?

Ours:
Software Release: 10.5.G.8

DSL Connection Link Information

Uptime: 0 days, 1:22:55
DSL Type: ITU-T G.992.1 Annex A (ADSL over POTS)
Bandwidth (Up/Down) [kbps/kbps]: 512 / 4.096
Output Power (Up/Down) [dBm]: 8,1 / 7,8
Line Attenuation (Up/Down) [dB]: 14,5 / 25,5
SN Margin (Up/Down) [dB]: 12,0 / 22,4

AFRIHOST - Test Acc

JHB
2747868644.png

Last Result:
Download Speed: 2410 kbps (301.3 KB/sec transfer rate)
Upload Speed: 173 kbps (21.6 KB/sec transfer rate)
Latency: 220 ms
11/2/2014, 7:06:40 PM
CPT
2747869846.png

Last Result:
Download Speed: 1979 kbps (247.4 KB/sec transfer rate)
Upload Speed: 73 kbps (9.1 KB/sec transfer rate)
Latency: 322 ms
11/2/2014, 7:08:19 PM
INT
2747871107.png

Last Result:
Download Speed: 717 kbps (89.6 KB/sec transfer rate)
Upload Speed: 140 kbps (17.5 KB/sec transfer rate)
Latency: 352 ms
11/2/2014, 7:09:58 PM

Finished 1 GB Test Acc in 58 mins lol without any serious downloading.

MWEB

JHB
2747918353.png

Your Latest Results
Last Result:
Download Speed: 2446 kbps (305.8 KB/sec transfer rate)
Upload Speed: 234 kbps (29.3 KB/sec transfer rate)
Latency: 36 ms
11/2/2014, 8:12:21 PM
CPT
2747918949.png

Your Latest Results
Last Result:
Download Speed: 2792 kbps (349 KB/sec transfer rate)
Upload Speed: 160 kbps (20 KB/sec transfer rate)
Latency: 60 ms
11/2/2014, 8:13:10 PM
INT
2747919755.png

Your Latest Results
Last Result:
Download Speed: 1116 kbps (139.5 KB/sec transfer rate)
Upload Speed: 110 kbps (13.8 KB/sec transfer rate)
Latency: 212 ms
11/2/2014, 8:14:12 PM
 
Kryptonite said:
and there should be notification to my cellphone which is my preferred method of contact around any changes to your services which you failed to notify your clients.

So, since you determined that you can change the services at will, i will change the terms and conditions and cancel immediately.

MWEB has this on record. if money is taken out my account i'll see you tomorrow morning first thing, make sure the police are there as i'll take more than my pound of flesh as i warned you over the phone, do not steal from me.
Click to expand...

see you later.................i did warn MWEB.
 
If i wanted to move my line + internet package to MWEB as of the 1st of December, i.e. have EVERYTHING up and running on the 1st of December with MWEB. What would be the best way to do this? I currently am paying for a 4mb uncapped account with line rental with afrihost. I say "paying" because im not getting this. Dont want to sit without internet for a week while things get transferred.
 
Lostears said:
If i wanted to move my line + internet package to MWEB as of the 1st of December, i.e. have EVERYTHING up and running on the 1st of December with MWEB. What would be the best way to do this? I currently am paying for a 4mb uncapped account with line rental with afrihost. I say "paying" because im not getting this. Dont want to sit without internet for a week while things get transferred.
Click to expand...


Hi Lostears

What you will need to do then is to contact Afrihost to move your ADSL line back to Telkom.

You can then let me know and I will arrange for a sales consultant to contact you in order to assist
 
MWEB Guy said:
Hi Lostears

What you will need to do then is to contact Afrihost to move your ADSL line back to Telkom.

You can then let me know and I will arrange for a sales consultant to contact you in order to assist
Click to expand...

So there is no way to have it just migrated straight to mweb? Telkom dont operate during normal hours, let alone during the festive season :(
 
Lostears said:
So there is no way to have it just migrated straight to mweb? Telkom dont operate during normal hours, let alone during the festive season :(
Click to expand...

Unfortunately the line will have to go to Telkom first.
 
Is Durban in the junk again because I am getting pings in the 100's and latency through the roof. Other accounts behaving normally.
 
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