MWEB Uncapped ADSL Feedback - Part 3

[MWEBHelp]

Hi guys

I'm not aware of any reported issue but I will check with our engineers.
As soon as I have any update i will report back.

 

[SilentCynic]

Hi guys

I'm not aware of any reported issue but I will check with our engineers.
As soon as I have any update i will report back.

Yeah, it's been happening on and off all day in the Durbanville area. In fact, Durbanville was listed on MWeb's network fault page, but has since been removed (Not closed, removed entirely). Problem persists only on MWeb connections.

 

[PostmanPot]

Yeah, it's been happening on and off all day in the Durbanville area. In fact, Durbanville was listed on MWeb's network fault page, but has since been removed (Not closed, removed entirely). Problem persists only on MWeb connections.

MWEB*

 

[MRTOM]

Bump Bump any update Mwebguy

 

[MRTOM]

I can not play games if at the most unexpected moment i lose connection please check it out otherwise......

 

[PostmanPot]

I can not play games if at the most unexpected moment i lose connection please check it out otherwise......

Sounds like you have a Telkom issue, if your line is with them you'll need to call them on 10210.

 

[MRTOM]

My modem and line is normal no flickering lights on modem my line is with mweb

 

[PostmanPot]

My modem and line is normal no flickering lights on modem my line is with mweb

Then you'll need to get MWEB to report it to Telkom. 087 700 0777.

 

[MRTOM]

i have ask telkom they tested the line and its fine i send pm to mwebguy.my ping everything works and suddenly no data flow and lose connection to game and mumble server.this was last nite so will check it after work

 

[daveza]

Just happened again.

Nothing to do with Telkom.

 

[MRTOM]

Thats what i thing too

 

[MRTOM]

which area are you

 

[daveza]

Durbanville.

 

[MRTOM]

oky im in worcester so wcape thing

 

[PostmanPot]

oky im in worcester so wcape thing

Perhaps a Northern / Far North Suburb thing. No issues in the Southern Suburbs.

http://www.mweb.co.za/help/networkstatus/networkstatushome.aspx

 

[MWEBHelp]

Hi guys

The engineers are still look into it but there is nothing that points to an immediate/obvious issue.
From what I understand the connection doesn't drop but traffic flow stops. Is this correct?
If so, could you please confirm what type of account you have, line speed you have and which area you are in?

(eg: capped/uncapped - 4mbps - Parow/CPt)

I will then pass along the info to the team and hopefully they can provide some insight.

 

[MRTOM]

I have 10mb capped account i am in westerncape worcester

 

[daveza]

Clients are in Cape Town to PE, I'm in Durbanville.

All business accounts, capped and uncapped.

 

[daveza]

And here we go again.

 

[MWEBHelp]

Perhaps a Northern / Far North Suburb thing. No issues in the Southern Suburbs.

http://www.mweb.co.za/help/networkstatus/networkstatushome.aspx

Good call.

Outage No: 88995 - ADSL outage affecting durbanville 2 (021975-021976, 021979) detected on 11-Sep at 16:21
ADSL services in the durbanville 2 (021975-021976, 021979) area may be inaccessible due to an outage. Logged on : 11-Sep 16:21
Start Date: 2015-09-11 16:21:40
End Date:
Status: Open