MWEB Uncapped ADSL Feedback - Part 3

R

raithza

Member
Joined
May 29, 2010
Messages
28
Hi!

We're on a SMALL BUSINESS UNCAPPED PREMIUM - 10MBPS package, located in Constantia. Last week our internet went down for a day, right as we were about to leave for a business trip. This week, upon returning, our line is running at 1/10th speed:

http://www.speedtest.net/result/4662112057.png

No settings,routers etc etc have been changed on our side. Anyone else in the area having similar problems? Considering that this must have persisted for a week while we were away, I would suspect it's a problem on our line specifically.
 
MWEBHelp

MWEBHelp

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Apr 13, 2010
Messages
10,689
raithza said:
Hi!

We're on a SMALL BUSINESS UNCAPPED PREMIUM - 10MBPS package, located in Constantia. Last week our internet went down for a day, right as we were about to leave for a business trip. This week, upon returning, our line is running at 1/10th speed:

http://www.speedtest.net/result/4662112057.png

No settings,routers etc etc have been changed on our side. Anyone else in the area having similar problems? Considering that this must have persisted for a week while we were away, I would suspect it's a problem on our line specifically.
Click to expand...

Hi raithza

I see that a consultant assisted you earlier with your Data only account and found that your Telkom line speed is not on the correct sync speed.

Consultant advised that you bring it to the attention of Telkom. Have you made contact with them in order to get the speed sync resolved?
 
R

raithza

Member
Joined
May 29, 2010
Messages
28
Isn't the point of paying this much extra for a premium small business account the fact that our line is being managed by MWEB so that we do not have to deal with Telkom ourselves?

We'll be trying to contact Telkom but this could take days to resolve, while our business suffers due to poor internet.
 
P

PostmanPot

Honorary Master
Joined
Jul 16, 2005
Messages
34,953
raithza said:
Isn't the point of paying this much extra for a premium small business account the fact that our line is being managed by MWEB so that we do not have to deal with Telkom ourselves?

We'll be trying to contact Telkom but this could take days to resolve, while our business suffers due to poor internet.
Click to expand...

Are you sure that your line definitely managed by MWEB? MWEB Guy suggests otherwise.

MWEB Guy said:
Hi raithza

I see that a consultant assisted you earlier with your Data only account and found that your Telkom line speed is not on the correct sync speed.

Consultant advised that you bring it to the attention of Telkom. Have you made contact with them in order to get the speed sync resolved?
Click to expand...
 
C

ChrisGeo

Well-Known Member
Joined
Apr 7, 2010
Messages
362
Hi Mwebguy, Any way for me to report a congested exchange? Parow has been struggling between 5-12pm every night.
 
MWEBHelp

MWEBHelp

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ChrisGeo said:
Hi Mwebguy, Any way for me to report a congested exchange? Parow has been struggling between 5-12pm every night.
Click to expand...

Hi ChrisGeo, I can report this for you.

Can you PM me a trace route to a local and international site
 
B

Bern

Expert Member
Joined
Apr 29, 2010
Messages
2,675
Hey MWEBGuy, having some major issues here in Stellenbosch -4Mbps uncapped
271703783.png

tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms speedtouch.lan [192.168.1.254]
2 59 ms 60 ms 66 ms 197-87-25-1.cpt.mweb.co.za [197.87.25.1]
3 46 ms 59 ms 79 ms 534.po-channel50.cpt-ipc-1.optinet.net [197.84.9
6.138]
4 * 83 ms 72 ms vl92.cpt-hscore-2.optinet.net [197.84.3.2]
5 94 ms 81 ms 71 ms 12.te0-7-0-2.cpt-p-2.optinet.net [197.84.5.242]

6 102 ms 100 ms 100 ms tengig-0-7-0-1-vic-p-1.mweb.co.za [197.84.4.47]

7 100 ms 99 ms 91 ms 101.te0-0-0.vic-pr-1.optinet.net [197.80.7.5]
8 64 ms 64 ms 76 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
9 91 ms * 93 ms 72.14.239.53
10 91 ms 101 ms 96 ms google-public-dns-a.google.com [8.8.8.8]
 
MWEBHelp

MWEBHelp

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Messages
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Bern said:
Hey MWEBGuy, having some major issues here in Stellenbosch -4Mbps uncapped
View attachment 296790

tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms speedtouch.lan [192.168.1.254]
2 59 ms 60 ms 66 ms 197-87-25-1.cpt.mweb.co.za [197.87.25.1]
3 46 ms 59 ms 79 ms 534.po-channel50.cpt-ipc-1.optinet.net [197.84.9
6.138]
4 * 83 ms 72 ms vl92.cpt-hscore-2.optinet.net [197.84.3.2]
5 94 ms 81 ms 71 ms 12.te0-7-0-2.cpt-p-2.optinet.net [197.84.5.242]

6 102 ms 100 ms 100 ms tengig-0-7-0-1-vic-p-1.mweb.co.za [197.84.4.47]

7 100 ms 99 ms 91 ms 101.te0-0-0.vic-pr-1.optinet.net [197.80.7.5]
8 64 ms 64 ms 76 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
9 91 ms * 93 ms 72.14.239.53
10 91 ms 101 ms 96 ms google-public-dns-a.google.com [8.8.8.8]
Click to expand...

Hi Bern, PM your MWEB details and I will investigate
 
B

Bern

Expert Member
Joined
Apr 29, 2010
Messages
2,675
Mine is back to normal this morning, so seems to be a capacity issue on the MWEB or Telkom side.
 
MWEBHelp

MWEBHelp

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Company Rep
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Apr 13, 2010
Messages
10,689
Bern said:
Mine is back to normal this morning, so seems to be a capacity issue on the MWEB or Telkom side.
Click to expand...

No issues with capacity on our end; the account re-auth might have fixed it as well. Best to contact the provider who manages your DSL line to recreate your port in the future.
 
R

raithza

Member
Joined
May 29, 2010
Messages
28
MWEB Guy said:
Hi raithza

I see that a consultant assisted you earlier with your Data only account and found that your Telkom line speed is not on the correct sync speed.

Consultant advised that you bring it to the attention of Telkom. Have you made contact with them in order to get the speed sync resolved?
Click to expand...

We've contacted telkom and been advised that "a technician is attending to the issue". It's been over a week now, with our 10mb line running at sub 1mb speed. This is costing our business dearly. Is there any other recourse for us than praying to the telkom gods?
 
daveza

daveza

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Joined
Apr 5, 2004
Messages
47,671
Anyone finding the speed problematic tonight ?

I'm struggling to get to some sites.
 
MWEBHelp

MWEBHelp

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Company Rep
Joined
Apr 13, 2010
Messages
10,689
daveza said:
Anyone finding the speed problematic tonight ?

I'm struggling to get to some sites.
Click to expand...

Hi I am not aware of any speed related issues currently.

Can you confirm your MWEB details via PM and I will look into this for you
 
daveza

daveza

Honorary Master
Joined
Apr 5, 2004
Messages
47,671
And here we go again - PE to Cape Town , adsl is up, pppoe is up but going nowhere.

And again 10 minutes later.
 
Last edited:
N

nelis

Expert Member
Joined
Jul 2, 2006
Messages
2,262
I'm having issues with downloads from windows update and torrents. Going slower than usual and tested from our mweb business account at work and everything is 100%. Just funny that even a simple windows update directly downloaded via HTTP is going slowly. I download at 25KB/s
 
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