MWEB Uncapped ADSL Feedback - Part 3

[MWEBHelp]

I'm having issues with downloads from windows update and torrents. Going slower than usual and tested from our mweb business account at work and everything is 100%. Just funny that even a simple windows update directly downloaded via HTTP is going slowly. I download at 25KB/s

Good day Nelis, please provide me the entire netstat via private message.

As advised to you, the amount of data moved this morning is high and does not reflect a connection being impacted on by slow speeds.

 

[nelis]

Good day Nelis, please provide me the entire netstat via private message.

As advised to you, the amount of data moved this morning is high and does not reflect a connection being impacted on by slow speeds.

I've checked my hardware untangle firewall box and even tried bypassing it with same results. On the firewall my line is only going at 40KB/s

 

[MWEBHelp]

I've checked my hardware untangle firewall box and even tried bypassing it with same results. On the firewall my line is only going at 40KB/s

A technical call back has since been logged for you.

 

[nelis]

A technical call back has since been logged for you.

ok thanks.

 

[TmanSA]

Hi Mweb Guy

Maybe you can help, i am trying to download my restore image for my apple TV 3 which is 870MB and i have a wonderful download rate of 29 KB/s. Really it can not be that slow....

 

[TmanSA]

so just a flat ignore ?

 

[PostmanPot]

so just a flat ignore ?

Try PMing. Or phone them on 087 700 0777... Insane level of support. It's there and I suggest using it.

 

[MWEBHelp]

Hi Mweb Guy

Maybe you can help, i am trying to download my restore image for my apple TV 3 which is 870MB and i have a wonderful download rate of 29 KB/s. Really it can not be that slow....

Hi TmanSA

My apologies for the delayed reply, please let me know if you managed to sort out the problem.
If not, drop me a PM with your username and ADSL telephone number so that I can check it out.

 

[PostmanPot]

Hi MWEB Guy

Does MWEB capped ADSL data work on Telkom FTTH?

 

[throwaway420]

Hi MWEB Guy

Does MWEB capped ADSL data work on Telkom FTTH?

From experience, yes.

 

[PostmanPot]

From experience, yes.

Ty.

 

[TmanSA]

its ok MWEB GUY

no still not getting it right... I am sending u the details..on PM

 

[SpleenPoker]

@MWEB Guy. Sent you a PM. Having streaming trouble

 

[PostmanPot]

@MWEB Guy. Sent you a PM. Having streaming trouble

Sounds like a line fault, or Telkom fault in your area... Perhaps try an account reauth with MWEB Guy.

 

[TmanSA]

nope did both... 40 KB is all its starts at 116 then just goes down, its throttled... u can clearly see it. but thanks for the help in anycase MWEB GUY

 

[MWEBHelp]

@MWEB Guy. Sent you a PM. Having streaming trouble

Hi SpleenPoker

I received your PM.

Where you downloading from and can you send me screenshots of you speed test result please.

 

[MWEBHelp]

nope did both... 40 KB is all its starts at 116 then just goes down, its throttled... u can clearly see it. but thanks for the help in anycase MWEB GUY

Hi TmanSA

When you logged into My Account did the status show as throttled?

 

[PostmanPot]

Hi TmanSA

When you logged into My Account did the status show as throttled?

Na he's saying his streaming is being shaped, not throttled.

 

[nelis]

nvm got it sorted

 

[MWEBHelp]

Na he's saying his streaming is being shaped, not throttled.

Thanks for pointing me in the right direction.

TmanSA, did you manage to contact the provider who manages your DSL line to recreate you port?