MWEB Uncapped ADSL Feedback - Part 3

[pixel_ninja]

sorry I forgot to include 4mb premium I think its around 400? 415?

 

[MWEBHelp]

sorry I forgot to include 4mb premium I think its around 400? 415?

Hi it is +- 400Gb

 

[JohnRambo]

Hi MWEB Guy,

My father has been with you guys for many years and gets a lot of communication via his mweb.co.za email account.

He now needs to cancel the internet service but is worried about his mailbox - is there any grace period in situations like there where he can cancel the service but his mail will continue to function for a while so he can get another address out to his contacts (many of whom aren't listed in his contact list, so a mass email won't do it)?

Thanks

 

[PostmanPot]

Hi MWEB Guy,

My father has been with you guys for many years and gets a lot of communication via his mweb.co.za email account.

He now needs to cancel the internet service but is worried about his mailbox - is there any grace period in situations like there where he can cancel the service but his mail will continue to function for a while so he can get another address out to his contacts (many of whom aren't listed in his contact list, so a mass email won't do it)?

Thanks

You can keep the mailbox for about R40 pm or by downgrading to a 1GB capped account.

 

[JohnRambo]

Thanks PostmanPot

 

[raithza]

Hi!

We're on a SMALL BUSINESS UNCAPPED PREMIUM - 10MBPS package, located in Constantia. Last week our internet went down for a day, right as we were about to leave for a business trip. This week, upon returning, our line is running at 1/10th speed:

http://www.speedtest.net/result/4662112057.png

No settings,routers etc etc have been changed on our side. Anyone else in the area having similar problems? Considering that this must have persisted for a week while we were away, I would suspect it's a problem on our line specifically.

It's been about a month of our R4000 a month, 10mb line running at less than 1mb speed with telkom ensuring us that "a technician is attending to the issue" on a daily basis, to no avail. We're trying to run an online business here, we have severe deadlines, and we are completely being screwed over here. PLEASE. ANYONE. Any suggestions on what we can do to have our line fixed? Who do I need to bribe? Who do I need to beg? Who do I need to threaten? We are beyond desperate at this stage.

 

[TayeedzSA]

My 4mbps Standard Line started throttling yesterday. +-110gb is too little, particularly if you're sharing the internet connection with other people in the house.

To make matters worse, the Premium Connection is too pricey.

I honestly wouldn't mind paying R289p/m for 200GB on a 4mbps, that seems to be more balanced.

 

[ajan]

It's been about a month of our R4000 a month, 10mb line running at less than 1mb speed with telkom ensuring us that "a technician is attending to the issue" on a daily basis, to no avail. We're trying to run an online business here, we have severe deadlines, and we are completely being screwed over here. PLEASE. ANYONE. Any suggestions on what we can do to have our line fixed? Who do I need to bribe? Who do I need to beg? Who do I need to threaten? We are beyond desperate at this stage.

4k a month? Why not just get dedicated fibre then. Tweet to TelkomZA, they can push the complaint higher than the call center.

 

[MWEBHelp]

My 4mbps Standard Line started throttling yesterday. +-110gb is too little, particularly if you're sharing the internet connection with other people in the house.

To make matters worse, the Premium Connection is too pricey.

I honestly wouldn't mind paying R289p/m for 200GB on a 4mbps, that seems to be more balanced.

Hi TayeedzSA

If Data is what is needed in your house hold then look into he higher threshold packages with slower line speeds.

 

[PostmanPot]

It's been about a month of our R4000 a month, 10mb line running at less than 1mb speed with telkom ensuring us that "a technician is attending to the issue" on a daily basis, to no avail. We're trying to run an online business here, we have severe deadlines, and we are completely being screwed over here. PLEASE. ANYONE. Any suggestions on what we can do to have our line fixed? Who do I need to bribe? Who do I need to beg? Who do I need to threaten? We are beyond desperate at this stage.

The issue is Telkom and that you are in Constantia. ****ty copper quality in the area. I also have no idea why you're paying for a business account when a home account/capped account would be perfect for your needs. I understand you are under the impression that you need a business account. You don't.

P.S. Your bacon is yummy.

 

[PostmanPot]

My 4mbps Standard Line started throttling yesterday. +-110gb is too little, particularly if you're sharing the internet connection with other people in the house.

To make matters worse, the Premium Connection is too pricey.

I honestly wouldn't mind paying R289p/m for 200GB on a 4mbps, that seems to be more balanced.

Then upgrade to 6Mbps Standard or 4Mbps Premium.

 

[TayeedzSA]

I've been chatting to everyone in the house and the cost of upgrading is where the main complaints are.

I can't win here can't I....

 

[MWEBHelp]

I honestly wouldn't mind paying R289p/m for 200GB on a 4mbps

I've been chatting to everyone in the house and the cost of upgrading is where the main complaints are.

I can't win here can't I....

The amount of data and speeds you're after places you in the greater than R399 price bracket. Our packages listed below are data only.

• 4Mbps uncapped costs R239 per month (110 Gig's over a 30 day rolling window).
• 6Mbps uncapped costs R359 per month (150 Gig's over a 30 day rolling window).
  [*]100GB (+ 100GB Night Time Data) Capped costs R399 per month.
  [*]4Mbps uncapped premium costs R539 per month (400 Gig's over a 30 day rolling window).
  

 

[Lazy.Me]

Love it when Mweb calls, and then puts down the phone while i ask who they are looking for

 

[zambussi]

Anyone else having MWEB SMTP issues today ? No mail going out and impossible to get through to their tech support line.

 

[Electron1]

Anyone else having MWEB SMTP issues today ? No mail going out and impossible to get through to their tech support line.

I have a number of clients affected by this. There is an outage noted on their network status page

 

[MWEBHelp]

Love it when Mweb calls, and then puts down the phone while i ask who they are looking for

Anyone else having MWEB SMTP issues today ? No mail going out and impossible to get through to their tech support line.

Good Day Gents, there is currently a mail outage which is affecting in coming and outgoing mail.

This has caused an influx of calls to our call centre.

Please bear with us, while our engineers attend to the matter.

I have a number of clients affected by this. There is an outage noted on their network status page

Thanks for the update Electon1

 

[zambussi]

Lovely - thanks for the info

 

[daveza]

Outage No: 91386 - Members may experience delays in receiving mail
Outage No: 91385 - Members may currently not be able to send mail

This is now over 4 hours old - what's the eta on it being fixed ?

 

[daveza]

Dozens of comments on Mweb FB asking for an eta - no response from Mweb.

Poor show.