MWEB Uncapped ADSL Feedback - Part 3

Hi MWEB Guy,

My father has been with you guys for many years and gets a lot of communication via his mweb.co.za email account.

He now needs to cancel the internet service but is worried about his mailbox - is there any grace period in situations like there where he can cancel the service but his mail will continue to function for a while so he can get another address out to his contacts (many of whom aren't listed in his contact list, so a mass email won't do it)?

Thanks
 
JohnRambo said:
Hi MWEB Guy,

My father has been with you guys for many years and gets a lot of communication via his mweb.co.za email account.

He now needs to cancel the internet service but is worried about his mailbox - is there any grace period in situations like there where he can cancel the service but his mail will continue to function for a while so he can get another address out to his contacts (many of whom aren't listed in his contact list, so a mass email won't do it)?

Thanks
Click to expand...

You can keep the mailbox for about R40 pm or by downgrading to a 1GB capped account.
 
raithza said:
Hi!

We're on a SMALL BUSINESS UNCAPPED PREMIUM - 10MBPS package, located in Constantia. Last week our internet went down for a day, right as we were about to leave for a business trip. This week, upon returning, our line is running at 1/10th speed:

http://www.speedtest.net/result/4662112057.png

No settings,routers etc etc have been changed on our side. Anyone else in the area having similar problems? Considering that this must have persisted for a week while we were away, I would suspect it's a problem on our line specifically.
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It's been about a month of our R4000 a month, 10mb line running at less than 1mb speed with telkom ensuring us that "a technician is attending to the issue" on a daily basis, to no avail. We're trying to run an online business here, we have severe deadlines, and we are completely being screwed over here. PLEASE. ANYONE. Any suggestions on what we can do to have our line fixed? Who do I need to bribe? Who do I need to beg? Who do I need to threaten? We are beyond desperate at this stage.
 
My 4mbps Standard Line started throttling yesterday. +-110gb is too little, particularly if you're sharing the internet connection with other people in the house.

To make matters worse, the Premium Connection is too pricey.

I honestly wouldn't mind paying R289p/m for 200GB on a 4mbps, that seems to be more balanced.
 
raithza said:
It's been about a month of our R4000 a month, 10mb line running at less than 1mb speed with telkom ensuring us that "a technician is attending to the issue" on a daily basis, to no avail. We're trying to run an online business here, we have severe deadlines, and we are completely being screwed over here. PLEASE. ANYONE. Any suggestions on what we can do to have our line fixed? Who do I need to bribe? Who do I need to beg? Who do I need to threaten? We are beyond desperate at this stage.
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4k a month? Why not just get dedicated fibre then. Tweet to TelkomZA, they can push the complaint higher than the call center.
 
TayeedzSA said:
My 4mbps Standard Line started throttling yesterday. +-110gb is too little, particularly if you're sharing the internet connection with other people in the house.

To make matters worse, the Premium Connection is too pricey.

I honestly wouldn't mind paying R289p/m for 200GB on a 4mbps, that seems to be more balanced.
Click to expand...

Hi TayeedzSA

If Data is what is needed in your house hold then look into he higher threshold packages with slower line speeds.
 
raithza said:
It's been about a month of our R4000 a month, 10mb line running at less than 1mb speed with telkom ensuring us that "a technician is attending to the issue" on a daily basis, to no avail. We're trying to run an online business here, we have severe deadlines, and we are completely being screwed over here. PLEASE. ANYONE. Any suggestions on what we can do to have our line fixed? Who do I need to bribe? Who do I need to beg? Who do I need to threaten? We are beyond desperate at this stage.
Click to expand...

The issue is Telkom and that you are in Constantia. ****ty copper quality in the area. I also have no idea why you're paying for a business account when a home account/capped account would be perfect for your needs. I understand you are under the impression that you need a business account. You don't.

P.S. Your bacon is yummy.
 
TayeedzSA said:
My 4mbps Standard Line started throttling yesterday. +-110gb is too little, particularly if you're sharing the internet connection with other people in the house.

To make matters worse, the Premium Connection is too pricey.

I honestly wouldn't mind paying R289p/m for 200GB on a 4mbps, that seems to be more balanced.
Click to expand...

Then upgrade to 6Mbps Standard or 4Mbps Premium.
 
I've been chatting to everyone in the house and the cost of upgrading is where the main complaints are.

I can't win here can't I....
 
TayeedzSA said:
I honestly wouldn't mind paying R289p/m for 200GB on a 4mbps
Click to expand...

TayeedzSA said:
I've been chatting to everyone in the house and the cost of upgrading is where the main complaints are.

I can't win here can't I....
Click to expand...

The amount of data and speeds you're after places you in the greater than R399 price bracket. Our packages listed below are data only.

  • 4Mbps uncapped costs R239 per month (110 Gig's over a 30 day rolling window).
  • 6Mbps uncapped costs R359 per month (150 Gig's over a 30 day rolling window).
    [*]100GB (+ 100GB Night Time Data) Capped costs R399 per month.
    [*]4Mbps uncapped premium costs R539 per month (400 Gig's over a 30 day rolling window).
 
Love it when Mweb calls, and then puts down the phone while i ask who they are looking for :)
 
Anyone else having MWEB SMTP issues today ? No mail going out and impossible to get through to their tech support line.
 
zambussi said:
Anyone else having MWEB SMTP issues today ? No mail going out and impossible to get through to their tech support line.
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I have a number of clients affected by this. There is an outage noted on their network status page
 
Lazy.Me said:
Love it when Mweb calls, and then puts down the phone while i ask who they are looking for :)
Click to expand...

zambussi said:
Anyone else having MWEB SMTP issues today ? No mail going out and impossible to get through to their tech support line.
Click to expand...

Good Day Gents, there is currently a mail outage which is affecting in coming and outgoing mail.

This has caused an influx of calls to our call centre.

Please bear with us, while our engineers attend to the matter.

Electron1 said:
I have a number of clients affected by this. There is an outage noted on their network status page
Click to expand...

Thanks for the update Electon1 ;)
 
Outage No: 91386 - Members may experience delays in receiving mail
Outage No: 91385 - Members may currently not be able to send mail
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This is now over 4 hours old - what's the eta on it being fixed ?
 
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