MWEB Uncapped ADSL Feedback - Part 3

[Seriously]

I went through their Facebook page and I cannot understand how the consumers are protecting these unethical practices. The only thing we as the community want to know is the limits. How many people protecting these actions are really MWEB Uncapped users or thinking that they do not abuse their uncapped package? Without stating the thresholds anyone can be assumed as a network abuser by the public. This is like adding a subtle VOETSTOOTS clause to the agreement. How come the public understands so little about ethics, worries me.

It is not about the top 3% users, it is about IDENTIFYING the determined 3% with measurements (parameters) not made known to the public, thus there will always be a 3% (or more by MWEB’s discretion) within the 100% not knowing who will be next in line as a network abuser.

All this means to me is that there will always be a top 3% to be skimmed on top, no matter what the usage.

This comes down that you can already be regarded as an abuser, there is people complaining (who received the warning) on the MWEB FB page who has been with MWEB only 2 months.

The MWEB Guy on Facebook is also extremely arrogant toward their own customers, you cannot tell a customer that their “Analogy is Flawed”, this is like telling them that they are dumb.

Please provide us packages which are suitable in relation with the top 3% abusers.

I really hope that it comes down according to law that these thresholds may not be withhold, it is really questionable that T&C’s (and all related polices) may have hidden conditions. Any MWEB representative should then apologise.

Part of the Mweb AUP they may change and modify the AUP as they please.

 

[_Jakes_]

oops..my bad. I apologise..


Well, i downloaded a shipload of data this month as i upgraded to Windows 8 and formatted, i re-installed most of my games and ran all the neccessary updates. And i totally get the setting the bar a unknown height, but wait before you stomp off , well, i will anyways, as i am still satsified for what i get for the amount of money i pay. Txs for the reply btw...

Dont be surprised if you are in the top 3% next time the Hershaw hammer comes round.

 

[Me.]

Give us your data use in GB thats all we need to know and what package you use to obtain your services. That will determine your standing.

PS I did not insult you I stated the kind of customer that Mweb prefer. If the shoe fits nicely then wear it.

So let me get this straight. You were taken to task by your ISP because you abused their AUP, You then go and insult the elderly who use mweb to justify your argument? Mature.

 

[Seriously]

Dont be surprised if you are in the top 3% next time the Hershaw hammer comes round.

It seems that for the amount of data he uses it will take 10 years before he will reach the limits at the current proposed Mweb levels and nothing changed, therefore he does not want to divulge what he means by a "shipload" in GB.

 

[Fulcrum29]

Part of the Mweb AUP they may change and modify the AUP as they please.

Yes, you agree in contract that policies may change without notice. All parties however should be aware that amendments (when and what changed) was made, all conditions should be known.

Everyone lies and that is why we have contracts agreements between parties.

 

[Me.]

Dont be surprised if you are in the top 3% next time the Hershaw hammer comes round.

Well, i will then in all probability respond to the situation in a civilised manner. I hope.

 

[Seriously]

So let me get this straight. You were taken to task by your ISP because you abused their AUP, You then go and insult the elderly who use mweb to justify your argument? Mature.

No I have not abused their their AUP, so I did not get a letter at all. If you read my posts then you would have seen I could not abuse their AUP as the 4M uncapped "premium service" sucked for months on end. I canceled their service because of the reasons outlined in my posts and I disagree with their underhand method and idiotic new AUP.

So now go search for some porn before you lose that final urges due to age.

 

[Supervan II]

I went through their Facebook page and I cannot understand how the consumers are protecting these unethical practices. The only thing we as the community want to know is the limits. How many people protecting these actions are really MWEB Uncapped users or thinking that they do not abuse their uncapped package? Without stating the thresholds anyone can be assumed as a network abuser by the public. This is like adding a subtle VOETSTOOTS clause to the agreement. How come the public understands so little about ethics, worries me.

It is not about the top 3% users, it is about IDENTIFYING the determined 3% with measurements (parameters) not made known to the public, thus there will always be a 3% (or more by MWEB’s discretion) within the 100% not knowing who will be next in line as a network abuser.

All this means to me is that there will always be a top 3% to be skimmed on top, no matter what the usage.

This comes down that you can already be regarded as an abuser, there is people complaining (who received the warning) on the MWEB FB page who has been with MWEB only 2 months.

The MWEB Guy on Facebook is also extremely arrogant toward their own customers, you cannot tell a customer that their “Analogy is Flawed”, this is like telling them that they are dumb.

Please provide us packages which are suitable in relation with the top 3% abusers.

I really hope that it comes down according to law that these thresholds may not be withhold, it is really questionable that T&C’s (and all related polices) may have hidden conditions. Any MWEB representative should then apologise.

*nods head*

Methinks that there are much more than 3% that received "The Letter". I received one too, FTR, and my usage has not varied much over the last 12 months!

Also, as already pointed out, even if every single user halved their usage immediately ...

... (you've guessed it) there'd still be "the top 3% of abusers" - simple maths.

C'mon MWeb, 'fess up and tell your customers EXACTLY what their limits are - it's only fair (not to mention manageable).

FNBConnect beckons ... in spite of qualifying for substantial rewards, I have been loyal to MWeb ... until now it seems!

 

[Me.]

It seems that for the amount of data he uses it will take 10 years before he will reach the limits at the current proposed Mweb levels and nothing change.

Wow. My data usage is really bothering you isnt it? Dont worry, i will download " inner peace and your internet connection " videos tonight and think of you bashing away at your keyboard.

 

[Former member 61586]

I think I am getting my head around why MWEB wont give the limits. Greed. No other way to spin it. They have a pie. And due to the nature of some people being more hungry than others and also being more or less hungry depending on many other factors, they cant say that customer X can have half, in case customers Y and Z want half each. So this month you can get half, but in another month you can only get a third depending on other customers hunger.

But instead of saying, an average customer will want half, lets only have 2 customers, they want 3 customers for PROFIT/GREED knowing full well that they promised customer X the whole damn pie!

 

[Seriously]

Wow. My data usage is really bothering you isnt it? Dont worry, i will download " inner peace and your internet connection " videos tonight and think of you bashing away at your keyboard.

No, your audacity to advise everyone here how right Mweb is and how wrong they are is what is bothering me rather. Now to qualify your arguments just tell us what's your actual Gb consumption. It's that simple.

 

[Syphonx]

You're driving along a rural road doing 80, a cop pulls you over and warns your for speeding and tells you not to do it again. You tell him that this road never had any speed limits before and you weren't even driving excessively, he says the speed limits have just been introduced. You then ask him what the speed limit is so you don't go over it, he says he cannot tell you what the limit is and that no other roads have speed limits posted either, it's standard practice he claims. He then says that you mustn't exceed the limit or he will fine you.

*The cop changes the speed limit depending on how much revenue he needs to earn from issuing speeding fines, which is why he cannot tell you the speed limit.

Sound familiar?

 

[Supervan II]

You're driving along a rural road doing 80, a cop pulls you over and warns your for speeding and tells you not to do it again. You tell him that this road never had any speed limits before and you weren't even driving excessively, he says the speed limits have just been introduced. You then ask him what the speed limit is so you don't go over it, he says he cannot tell you what the limit is and that no other roads have speed limits posted either, it's standard practice he claims. He then says that you mustn't exceed the limit or he will fine you.

*The cop changes the speed limit depending on how much revenue he needs to earn from issuing speeding fines, which is why he cannot tell you the speed limit.

Sound familiar?

TOP SHOT!

 

[kopite1985]

I had intellectual rant via email and sent it to their sales department. This was their annoying response:

MWEB aims to ensure that all customers receive a fair and favourable experience on our network. While, less than 3% of our users consume excessive amounts of data which has a negative impact on MWEB's network performance.

If you have received one of these letters you would fall into that percentage. You will need to follow the guidelines in the letter sent to you and make significant changes to the manner in which you carry out unattended downloads if you do not wish to be speed limited.

We have always managed our acceptable usage policy on a discretionary basis. These discretionary methods such as sending warnings to abusive customers have not proved to be effective in managing this behaviour and enforcing our AUP will automate this.

 

[Robin Hood]

I think i must leave this "mybroadband" for a moment. I'm currently logged in with a TEMP Axxess account just because of Mweb that STILL have me throttled after 41gig of data since yesterday morning...FRUSTRATING
...cause the more i read about mweb...the more DE MOER-in i get...

 

[Fishzn]

I think i must leave this "mybroadband" for a moment. I'm currently logged in with a TEMP Axxess account just because of Mweb that STILL have me throttled after 41gig of data since yesterday morning...FRUSTRATING
...cause the more i read about mweb...the more DE MOER-in i get...

Have they already started throttling? Isn't it supposed to come in from September?

Also Mweb do you have parameters for the throttling? Like what speed you get throttled to and for how long? Surely that is the least we can expect from you guys?

 

[Seriously]

Have they already started throttling? Isn't it supposed to come in from September?

Also Mweb do you have parameters for the throttling? Like what speed you get throttled to and for how long? Surely that is the least we can expect from you guys?

It speedy today and ATM even OOkla say so but a 3AM this morning something was on. OOkla would not even load at first and I got a low speed of 0.3 DL and 104 ping this afternoon it measured 3.4 with 43ms ping. This was the typical scenario for me for months now.

 

[Orihalcon]

@Me

I can appreciate a good argument. One thing I've noticed so far from many users posting their displeasure toward the new AUP of MWEB, is that they attach screenshots dating back 12 months showing their usage. In all these cases I have yet to see one example where the average monthly usage was over 110GB. And these are 4mb accounts...premium no less. Their frustration and ire are very understandable and more importantly, reasonable.

To support your argument, please post a screenshot of your monthly usage the last few months.

You are of course not obligated to comply, but it would certainly make the conversation a whole lot more interesting.

 

[Dawid]

If MWeb could identify 3% of their users, they must have used SOME criteria. If they do not tell us what those criteria are, they could change the AUP as often as they want, and always make it impossible for some of us to comply. I would love to see what will happen if somebody should take MWeb to court for breach of contract.
If I do not know what to do to avoid being punished, I can't be punished for committing a breach of (the new) contract. If MWeb wants to throttle me, they will surely have to prove that I knowingly went over their limit. And this will be quite difficult. In this case "I didn't know" will be a very good defence, especially if I can prove that I asked numerous times in a phone conversation with one of their technical fundis what the limits are, so that I can comply with the terms of the contract.
Methinks this is just a scare tactic. Statistically enough people will be so frightened by the email that the overall usage will drop, and nobody will be throttled. Or maybe those who still keep on using 'too much' will be throttled, just as a warning.

 

[Necuno]

@Me

I can appreciate a good argument. One thing I've noticed so far from many users posting their displeasure toward the new AUP of MWEB, is that they attach screenshots dating back 12 months showing their usage. In all these cases I have yet to see one example where the average monthly usage was over 110GB. And these are 4mb accounts...premium no less. Their frustration and ire are very understandable and more importantly, reasonable.

To support your argument, please post a screenshot of your monthly usage the last few months.

You are of course not obligated to comply, but it would certainly make the conversation a whole lot more interesting.

/waits