MWEB Uncapped ADSL Feedback - Part 3

Fishzn said:
Mweb guy - you got PM - need some help with downgrade and cancellations - hopefully you can help! Or am I on my own here guys?
Click to expand...

It's easy
1) Phone MWEB, ask them to downgrade you to a 1GB capped account.
2) Ask them to send you the cancellation form or use this form and email it to [email protected]

You'll still pay for next month's usage but it'll be about R29 for the 1GB account.

From 1st September you'll be on 1GB capped, then make sure you put a hard cap on your account so you don't go over 1GB and get a nasty shock.

Done.
 
MWEB Guy said:
< SNIP >
Click to expand...

Kindly provide us these limits. You keep on saying keep withing the limits, but you forget to give us the limits.

If you need an example this might help:

134GB at 1Mbps (throttled to 512kbps thereafter)
268GB at 2Mbps (throttled to 1Mbps thereafter)
671GB at 5Mbps (throttled to 2.5Mbps thereafter)
1,324GB at 10Mbps (throttled to 5Mbps thereafter)
Click to expand...

ISPs that had rolling windows with clear limits: (Of course there is others who also had their limits clarified...)

Some of those "1.5TB" abusers:


IMHO I agree with DJ... and mweb should be boycotted as much as possible. They much like Microsoft with the xbox one wants you to just stomach it because it is good for you.
 
International MWEB speeds extremely slow!

Uncapped ADSL 1024-Bus Solutions

Hi MWEB Guy. Could you please help?

We've been experiencing extremely slow ADSL speed for the last last 3-4 weeks. It's so bad it's almost become to being completely unusable - we've temporarily switched to Vodacom. Local speeds are OK, but useless, as we need international which is near dead!

Our connection is Mweb's Uncapped ADSL 1024-Bussiness Solution.
As said above, it's only international speeds that are extremely bad - YouTube used to stream at a steady 360p now it auto sets down to 144p and it can't even stream at that speed anymore!

It's getting very frustrating!!!



OOKLA Speed Test

International:
http://www.speedtest.net/result/2926649492.png
http://www.speedtest.net/result/2926655154.png
http://www.speedtest.net/result/2926663280.png

Local:
http://www.speedtest.net/result/2926666079.png
http://www.speedtest.net/result/2926668273.png




My Broadband Speed Test

International:
http://speedtest.ookla.com/result/2276742816.png
http://speedtest.ookla.com/result/2276743479.png

Local:
http://speedtest.ookla.com/result/2276740505.png
http://speedtest.ookla.com/result/2276741914.png


traceroute to bbc.co.za (216.8.179.23), 64 hops max, 72 byte packets
1 login.router (10.0.0.2) 1.039 ms 0.646 ms 0.623 ms
2 41-132-24-1.dsl.mweb.co.za (41.132.24.1) 91.783 ms 115.448 ms 132.430 ms
3 197-80-96-138.jhb.mweb.co.za (197.80.96.138) 140.445 ms 139.975 ms 132.587 ms
4 vl (197.80.2.1) 122.892 ms 114.154 ms 102.059 ms
5 tengig0-0-0-2.11.vic-p-2.mweb.co.za (197.80.5.226) 306.534 ms * 324.973 ms
6 pos0-3-0-0.lon-up-1.mweb.co.za (197.80.5.9) 320.594 ms 294.266 ms 308.089 ms
7 176.67.177.131 (176.67.177.131) 320.208 ms 314.066 ms 309.595 ms
8 176.67.177.228 (176.67.177.228) 321.644 ms 299.169 ms 293.810 ms
9 40gigabitethernet1-1.core1.lon1.he.net (195.66.224.21) 310.711 ms 290.777 ms 293.743 ms
10 10gigabitethernet10-4.core1.nyc4.he.net (72.52.92.241) 395.155 ms 397.450 ms 400.780 ms
11 10gigabitethernet1-2.core1.tor1.he.net (184.105.222.18) 370.366 ms 392.890 ms 396.921 ms
12 managed-network-systems-inc.10gigabitethernet1-1.core1.tor1.he.net (216.66.30.106) 401.906 ms 390.311 ms 386.915 ms
13 br0.wndson17.mnsi.net (216.8.136.57) 383.393 ms 397.105 ms 419.247 ms
14 ndcolo-gw.wndson17.mnsi.net (216.8.136.66) 373.420 ms 362.908 ms 374.500 ms
15 bbc.co.za (216.8.179.23) 391.335 ms 409.752 ms 367.049 ms


traceroute to mweb.co.za (196.2.63.110), 64 hops max, 72 byte packets
1 login.router (10.0.0.2) 0.957 ms 0.727 ms 0.653 ms
2 41-132-24-1.dsl.mweb.co.za (41.132.24.1) 88.855 ms 109.990 ms 85.049 ms
3 197-80-96-138.jhb.mweb.co.za (197.80.96.138) 123.523 ms 120.831 ms 93.622 ms
4 vl-92.vic-hscore-1.mweb.co.za (197.80.2.1) 99.756 ms 276.920 ms 134.681 ms
5 tengig0-0-0-2.11.vic-p-1.mweb.co.za (197.80.5.225) 189.587 ms 62.649 ms 84.387 ms
6 tengig0-0-0-0.cpt-p-2.mweb.co.za (197.84.4.46) 66.236 ms 64.704 ms 76.529 ms
7 197-84-5-238.cpt.mweb.co.za (197.84.5.238) 85.186 ms 138.359 ms 156.175 ms
8 196.28.178.66 (196.28.178.66) 151.886 ms 168.723 ms 332.863 ms
9 cte-core-sw2.vwol.net (196.41.144.35) 153.742 ms 118.054 ms 204.995 ms
10 mweb.co.za (196.2.63.110) 138.900 ms 176.649 ms *


traceroute to telkom.co.za (196.43.22.222), 64 hops max, 72 byte packets
1 login.router (10.0.0.2) 3.112 ms 0.706 ms 0.633 ms
2 41-132-24-1.dsl.mweb.co.za (41.132.24.1) 133.159 ms 139.437 ms 138.028 ms
3 197-80-96-138.jhb.mweb.co.za (197.80.96.138) 133.470 ms 121.544 ms 108.692 ms
4 vl-92.vic-hscore-2.mweb.co.za (197.80.2.2) 107.830 ms 139.989 ms 139.377 ms
5 tengig0-7-0-2.12.vic-p-1.mweb.co.za (197.80.5.241) 149.032 ms 147.192 ms 111.734 ms
6 tengig0-0-0.vic-pr-1.mweb.co.za (197.80.4.141) 92.378 ms 77.462 ms 80.308 ms
7 jhb.telkom-ipnet.co.za (197.80.4.117) 84.473 ms 89.012 ms 105.098 ms
8 196.43.25.137 (196.43.25.137) 126.341 ms 99.643 ms 121.089 ms
9 196.43.39.166 (196.43.39.166) 139.044 ms 138.684 ms *
10 rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za (196.43.23.6) 109.024 ms 141.621 ms 139.873 ms
11 nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za (196.43.23.30) 144.305 ms 117.938 ms 116.837 ms
12 telkom.co.za (196.43.22.222) 126.256 ms 121.806 ms *
 
Demeter said:
Uncapped ADSL 1024-Bus Solutions

Hi MWEB Guy. Could you please help?

We've been experiencing extremely slow ADSL speed for the last last 3-4 weeks. It's so bad it's almost become to being completely unusable - we've temporarily switched to Vodacom. Local speeds are OK, but useless, as we need international which is near dead!

Our connection is Mweb's Uncapped ADSL 1024-Bussiness Solution.
As said above, it's only international speeds that are extremely bad - YouTube used to stream at a steady 360p now it auto sets down to 144p and it can't even stream at that speed anymore!

It's getting very frustrating!!!



OOKLA Speed Test

International:
http://www.speedtest.net/result/2926649492.png
http://www.speedtest.net/result/2926655154.png
http://www.speedtest.net/result/2926663280.png

Local:
http://www.speedtest.net/result/2926666079.png
http://www.speedtest.net/result/2926668273.png




My Broadband Speed Test

International:
http://speedtest.ookla.com/result/2276742816.png
http://speedtest.ookla.com/result/2276743479.png

Local:
http://speedtest.ookla.com/result/2276740505.png
http://speedtest.ookla.com/result/2276741914.png


traceroute to bbc.co.za (216.8.179.23), 64 hops max, 72 byte packets
1 login.router (10.0.0.2) 1.039 ms 0.646 ms 0.623 ms
2 41-132-24-1.dsl.mweb.co.za (41.132.24.1) 91.783 ms 115.448 ms 132.430 ms
3 197-80-96-138.jhb.mweb.co.za (197.80.96.138) 140.445 ms 139.975 ms 132.587 ms
4 vl (197.80.2.1) 122.892 ms 114.154 ms 102.059 ms
5 tengig0-0-0-2.11.vic-p-2.mweb.co.za (197.80.5.226) 306.534 ms * 324.973 ms
6 pos0-3-0-0.lon-up-1.mweb.co.za (197.80.5.9) 320.594 ms 294.266 ms 308.089 ms
7 176.67.177.131 (176.67.177.131) 320.208 ms 314.066 ms 309.595 ms
8 176.67.177.228 (176.67.177.228) 321.644 ms 299.169 ms 293.810 ms
9 40gigabitethernet1-1.core1.lon1.he.net (195.66.224.21) 310.711 ms 290.777 ms 293.743 ms
10 10gigabitethernet10-4.core1.nyc4.he.net (72.52.92.241) 395.155 ms 397.450 ms 400.780 ms
11 10gigabitethernet1-2.core1.tor1.he.net (184.105.222.18) 370.366 ms 392.890 ms 396.921 ms
12 managed-network-systems-inc.10gigabitethernet1-1.core1.tor1.he.net (216.66.30.106) 401.906 ms 390.311 ms 386.915 ms
13 br0.wndson17.mnsi.net (216.8.136.57) 383.393 ms 397.105 ms 419.247 ms
14 ndcolo-gw.wndson17.mnsi.net (216.8.136.66) 373.420 ms 362.908 ms 374.500 ms
15 bbc.co.za (216.8.179.23) 391.335 ms 409.752 ms 367.049 ms


traceroute to mweb.co.za (196.2.63.110), 64 hops max, 72 byte packets
1 login.router (10.0.0.2) 0.957 ms 0.727 ms 0.653 ms
2 41-132-24-1.dsl.mweb.co.za (41.132.24.1) 88.855 ms 109.990 ms 85.049 ms
3 197-80-96-138.jhb.mweb.co.za (197.80.96.138) 123.523 ms 120.831 ms 93.622 ms
4 vl-92.vic-hscore-1.mweb.co.za (197.80.2.1) 99.756 ms 276.920 ms 134.681 ms
5 tengig0-0-0-2.11.vic-p-1.mweb.co.za (197.80.5.225) 189.587 ms 62.649 ms 84.387 ms
6 tengig0-0-0-0.cpt-p-2.mweb.co.za (197.84.4.46) 66.236 ms 64.704 ms 76.529 ms
7 197-84-5-238.cpt.mweb.co.za (197.84.5.238) 85.186 ms 138.359 ms 156.175 ms
8 196.28.178.66 (196.28.178.66) 151.886 ms 168.723 ms 332.863 ms
9 cte-core-sw2.vwol.net (196.41.144.35) 153.742 ms 118.054 ms 204.995 ms
10 mweb.co.za (196.2.63.110) 138.900 ms 176.649 ms *


traceroute to telkom.co.za (196.43.22.222), 64 hops max, 72 byte packets
1 login.router (10.0.0.2) 3.112 ms 0.706 ms 0.633 ms
2 41-132-24-1.dsl.mweb.co.za (41.132.24.1) 133.159 ms 139.437 ms 138.028 ms
3 197-80-96-138.jhb.mweb.co.za (197.80.96.138) 133.470 ms 121.544 ms 108.692 ms
4 vl-92.vic-hscore-2.mweb.co.za (197.80.2.2) 107.830 ms 139.989 ms 139.377 ms
5 tengig0-7-0-2.12.vic-p-1.mweb.co.za (197.80.5.241) 149.032 ms 147.192 ms 111.734 ms
6 tengig0-0-0.vic-pr-1.mweb.co.za (197.80.4.141) 92.378 ms 77.462 ms 80.308 ms
7 jhb.telkom-ipnet.co.za (197.80.4.117) 84.473 ms 89.012 ms 105.098 ms
8 196.43.25.137 (196.43.25.137) 126.341 ms 99.643 ms 121.089 ms
9 196.43.39.166 (196.43.39.166) 139.044 ms 138.684 ms *
10 rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za (196.43.23.6) 109.024 ms 141.621 ms 139.873 ms
11 nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za (196.43.23.30) 144.305 ms 117.938 ms 116.837 ms
12 telkom.co.za (196.43.22.222) 126.256 ms 121.806 ms *
Click to expand...

Hi Demeter

I do see your concerns with the results you provided. There is no reported issue with international traffic.

Please can you PM me the MWEB email address or username so that we can have a look from our side.
 
Thanks Soul Assassin, I'm just wondering why only international is so slow and local isn't affected as much?
If it's because of our exchange being congested wouldn't that affect both international AND local?
 
Demeter said:
Thanks Soul Assassin, I'm just wondering why only international is so slow and local isn't affected as much?
If it's because of our exchange being congested wouldn't that affect both international AND local?
Click to expand...

Yeah, exchange congestion would cause issues on both local and international, regardless of the ISP you use.
 
nihilist said:
It's easy
1) Phone MWEB, ask them to downgrade you to a 1GB capped account.
2) Ask them to send you the cancellation form or use this form and email it to [email protected]

You'll still pay for next month's usage but it'll be about R29 for the 1GB account.

From 1st September you'll be on 1GB capped, then make sure you put a hard cap on your account so you don't go over 1GB and get a nasty shock.

Done.
Click to expand...

Thanks Nihilist! First part DONE! Now I just need to cancel the account. Tell me - are there seperate cancellation forms for a normal and business ADSL account or are they all the same? Because I have one that's asking for "Company name". Just making sure, as I don't want to fill this out and find that they can't process it!
 
They emailed me the business form.
I used the form from the link I gave you and it went through fine.
 
Groan a guide to how to leave Mweb... Never thought I would see the day. It was good while it last Mweb Guy
 
Well... Todays HTTP downloads are doing very well! +1 for good speed

Good%20HTTP%20Speed%2028-08-2013.png
 
MWEB Guy said:
< SNIP >
Click to expand...

Kindly provide us these limits. You keep on saying keep withing the limits, but you forget to give us the limits.

If you need an example this might help:

134GB at 1Mbps (throttled to 512kbps thereafter)
268GB at 2Mbps (throttled to 1Mbps thereafter)
671GB at 5Mbps (throttled to 2.5Mbps thereafter)
1,324GB at 10Mbps (throttled to 5Mbps thereafter)
Click to expand...

ISPs that had rolling windows with clear limits: (Of course there is others who also had their limits clarified...)

Some of those "1.5TB" abusers:


IMHO I agree with DJ... and mweb should be boycotted as much as possible. They much like Microsoft with the xbox one wants you to just stomach it because it is good for you.
 
Soul Assassin said:
@Necuno How many times are you going to post that?
Click to expand...

It's a public forum, we are allowed to post whatever we want going by reasonable and of course this. If you have issues with my post

A) Don't read it
B) At least supply a reason
 
Necuno said:
It's a public forum, we are allowed to post whatever we want going by reasonable and of course this. If you have issues with my post

A) Don't read it
B) At least supply a reason
Click to expand...

At what point does it become spam?

And B) Because MWEB will never ever post these limits.
 
Necuno said:
It's a public forum, we are allowed to post whatever we want going by reasonable and of course this. If you have issues with my post

A) Don't read it
B) At least supply a reason
Click to expand...

But it doesn't make a damn difference :(
 
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