MWEB Uncapped ADSL Feedback - Part 3

hows your guys speeds on the news server this week ? seems very erratic this side
 
Supervan II said:
This ^

@MWeb Guy: How long is your 24/48-hour response time? This was the only (automated) response that I got from your billing department - received @14:44 on 16 September 2013! Case CAS-2169657-XVX919 refers.
Click to expand...

Evening Supervan II

Please let me know from which email address the mail was sent from so that I can look into this from our side. You can PM me the details.
 
Even msdn vpn downloads are crawling at 50kbps, torrents dead at 10kbps.... speedtest failed once before disgracing mweb with another lame score...
 
MWEB Guy said:
Hi KingLv

I had a look into your account and it shows the speed limit can be lifted in approximately 2 - 3 days depending on your usage patterns.
Click to expand...

My pattern should change in those 2-3 days as I can't browse the net!

Can't even do windows updates!
 
Back to normal after 4 days of throttling. Last 30 days of usage totals approximately 109GB. Our family is on premium uncapped 1Mbps bundled
 
Mally442 said:
Back to normal after 4 days of throttling. Last 30 days of usage totals approximately 109GB. Our family is on premium uncapped 1Mbps bundled
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Wow after 4 days of throttling ,Mweb let you go back to normal after consuming 109 gigs. You must be a high priority mweb customer.

Since sunday morning this has been the norm for me. Have only used 53 gigs so far this month

 
Convex said:
Wow after 4 days of throttling ,Mweb let you go back to normal after consuming 109 gigs. You must be a high priority mweb customer.

Since sunday morning this has been the norm for me. Have only used 53 gigs so far this month

Click to expand...

The throttling on our connection also started on Sunday. This month, our usage is currently at 60.16GB. I just added the last 12 days of August's usage to come to an approximate rolling 30 day window usage.
 
What really upsets me is that despite mweb's enthusiastic enforcement of their AUP, I have not noticed any improvement in line speeds. How they can justify alienating a large portion of their customers for no appreciable benefit (to the other customers) is quite beyond me.
 
so i signed up with afrihost, so far the account is working as advertised. Still throttled on mweb though.

I sent a cancellation request to the cancellation department and received a reference #, but no other correspondance yet, how long does this process take?

To think of all the friends I refered to Mweb over the years because of their amazing packages and service, and now I have to leave on such a sour note, it is a shame really.
 
WHY IS MWEB SO SLOW!!!!!!!!!!

Did Mweb break their network or something? Why is it getting worse and worse
 
Anyone gaming CoD BO2? Noticed lately how horrible jitter is in game? Ping is fine but play is so not smooth anymore. MWEB Hosts the BO2 servers.. coincidence?
 
@Mweb Guy

Any idea as to why this?


Speed Test Results:
Download Speed: 285 kbps (35.6 KB/sec transfer rate)
Upload Speed: 435 kbps (54.4 KB/sec transfer rate)
9/20/2013 10:02:18 AM

Tracing route to mweb.co.za [196.2.63.110]over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.201
2 12 ms 10 ms 11 ms 41-132-74-1.dsl.mweb.co.za [41.132.74.1]
3 11 ms 11 ms 11 ms 197-84-96-138.cpt.mweb.co.za [197.84.96.138]
4 14 ms 11 ms 11 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 13 ms 11 ms 11 ms 196.28.178.66
6 11 ms 33 ms 12 ms cte-core-sw2.vwol.net [196.41.144.35]
7 16 ms 14 ms 16 ms www.mweb.co.za [196.2.63.110]
Trace complete.

ADSL Usage - (September, 2013)
You have used 35.16 GB so far this month.
Last Session: 20 September, 2013, 01:35:07
Connection status: Unthrottled
 
bekdik said:
@Mweb Guy

Any idea as to why this?


Speed Test Results:
Download Speed: 285 kbps (35.6 KB/sec transfer rate)
Upload Speed: 435 kbps (54.4 KB/sec transfer rate)
9/20/2013 10:02:18 AM

Tracing route to mweb.co.za [196.2.63.110]over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.201
2 12 ms 10 ms 11 ms 41-132-74-1.dsl.mweb.co.za [41.132.74.1]
3 11 ms 11 ms 11 ms 197-84-96-138.cpt.mweb.co.za [197.84.96.138]
4 14 ms 11 ms 11 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 13 ms 11 ms 11 ms 196.28.178.66
6 11 ms 33 ms 12 ms cte-core-sw2.vwol.net [196.41.144.35]
7 16 ms 14 ms 16 ms www.mweb.co.za [196.2.63.110]
Trace complete.

ADSL Usage - (September, 2013)
You have used 35.16 GB so far this month.
Last Session: 20 September, 2013, 01:35:07
Connection status: Unthrottled
Click to expand...

Morning bekdik

I sent you a PM message, please have a look and provide me with information.
 
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