MWEB Uncapped ADSL Feedback - Part 3

Thanks for the response.

Currently I can get 3.5 mbps with both TI and the MWEB trail account, so at least the quality of the network is good here.

Last question, what is the threshold for a standard uncapped 4mb account? I use about 60-80 gb per month, and i'm just wondering if the premium account would be better for that amount of downloading.
 
stephan123789 said:
Thanks for the response.

Currently I can get 3.5 mbps with both TI and the MWEB trail account, so at least the quality of the network is good here.

Last question, what is the threshold for a standard uncapped 4mb account? I use about 60-80 gb per month, and i'm just wondering if the premium account would be better for that amount of downloading.
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The 4MB Standard threshold is in the region of 110GB on a 30 rolling window.
 
Any news on if the print server is actually disabled by the MWEB firmware, and if not how do you get it to work?
 
Soul Assassin said:
Any news on if the print server is actually disabled by the MWEB firmware, and if not how do you get it to work?
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Hi Soul Assassin

Let me check on this one for you get get back.

If it is not being blocked and not working then it becomes a peripheral setup to ADSL.

Please Google: Technicolor TG589VN v3
 
Last edited:
capek said:
I would like to know the same...
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Hi capek

This is due to your line syncing on 4Mb due to the telkom line speed upgrades.

If you wish to take advantage of the new pricing then you will need to inform us that you wish to stay on the 2mb all inclusive product then we will move your line back down to 2Mb
 
stephan123789 said:
Hello.

I'm planning to switch to MWEB Uncapped as soon as my Telkom account is canceled.

I just have a few questions.

1. Whats the difference between Uncapped and Premium Uncapped accounts?
2. Is the 4mb trail account an image of the Uncapped or Premium Uncapped account?
3. Is online gaming traffic prioritized on both the uncapped and Premium Uncapped packages?
4. Will a 2mb Premium Uncapped perform better then a 4mb Uncapped account during the day (from 7AM to 4pm)?
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I just spoke to them and they cancelled my account immediately... You just have to insist that you are paying for a useless service and maybe mention CPA once or twice!
 
Are the 1mb "premium" customers getting a free upgrade now that Telkom is making it even cheaper?
 
ChrisGeo said:
Are the 1mb "premium" customers getting a free upgrade now that Telkom is making it even cheaper?
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Hi ChrisGeo

The Premium accounts are not being upgraded by us for free, the Standard packages are getting an automatic upgrade.
 
MWEB Guy said:
Hi ChrisGeo

The Premium accounts are not being upgraded by us for free, the Standard packages are getting an automatic upgrade.
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Chris is referring to when you said that premium accounts weren't being upgraded because Telkom had still not cut the IPC costs and it was unfeasible financially for you to do free upgrades at that time. Perfectly reasonable. Yesterday Telkom cut IPC charges by 15%. Any news?
 
Pseudonym said:
Chris is referring to when you said that premium accounts weren't being upgraded because Telkom had still not cut the IPC costs and it was unfeasible financially for you to do free upgrades at that time. Perfectly reasonable. Yesterday Telkom cut IPC charges by 15%. Any news?
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Morning Pseudonym

Ahh...thanks for that.

There isn't any word on that yet.
 
Ok this is now the second time this week MWEB just dies ? what is the problem this time 1 min to load this page on a 4mb premium account..
 
TmanSA said:
Ok this is now the second time this week MWEB just dies ? what is the problem this time 1 min to load this page on a 4mb premium account..
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Morning TmanSA

Please PM me the MWEB email address or username so that I can have a look from our side.
 
MWEB Guy said:
Hi capek

This is due to your line syncing on 4Mb due to the telkom line speed upgrades.

If you wish to take advantage of the new pricing then you will need to inform us that you wish to stay on the 2mb all inclusive product then we will move your line back down to 2Mb
Click to expand...

My statement for February still shows that I'm paying R599 for the 2MB-AI-uncapped. No mention of the 4mbps line which I've had since November.

How do we ensure that we are kept on the 2mbps package?

EDIT: Or rather, when will Mweb contact their customers giving us the option of choosing 2mbps or 4mbps AI uncapped?
With the recent Telkom IPC price cuts, I expect the R769 price on 4mbps to be reduced as well.
 
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X-Gamer said:
My statement for February still shows that I'm paying R599 for the 2MB-AI-uncapped. No mention of the 4mbps line which I've had since November.

How do we ensure that we are kept on the 2mbps package?

EDIT: Or rather, when will Mweb contact their customers giving us the option of choosing 2mbps or 4mbps AI uncapped?
With the recent Telkom IPC price cuts, I expect the R769 price on 4mbps to be reduced as well.
Click to expand...

Morning X-Gamer

The customer will need to let us know if they want to remain on the 2Mb package or upgrade to the 4Mb package.

I can't answer with regards to the price cut Telkom announced.
 
MWEB Guy said:
Morning X-Gamer

The customer will need to let us know if they want to remain on the 2Mb package or upgrade to the 4Mb package.

I can't answer with regards to the price cut Telkom announced.
Click to expand...

With the latest IPC cost cut, why not dropping the throttling policy? If you do, I will come back in a heartbeat :D
 
DarkSpectre said:
With the latest IPC cost cut, why not dropping the throttling policy? If you do, I will come back in a heartbeat :D
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^ Makes a GOOD point.

So how about it MWEB Guy.... Surely your boss isnt blind to the comments....

I will be right behind this guy to sign up with MWEB.
 
DarkSpectre said:
With the latest IPC cost cut, why not dropping the throttling policy? If you do, I will come back in a heartbeat :D
Click to expand...

TEXTILE GUY said:
^ Makes a GOOD point.

So how about it MWEB Guy.... Surely your boss isnt blind to the comments....

I will be right behind this guy to sign up with MWEB.
Click to expand...

Hey Guys, I don't think we will be dropping throttling.

We may possibly increase thresholds or decrease pricing. This will be decided in the new future, as to how we will proceed.
 
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