MWEB Uncapped ADSL Feedback - Part 3

Hi Mweb Guy,

I have been having loads of issues this week with disconnects.
My line does not seem to stay active for longer than an hour (if that).

Where i can really see is if i load WOW. It almost always disconnects after 5-10mins.
 
DjStyles said:
Hi Mweb Guy,

I have been having loads of issues this week with disconnects.
My line does not seem to stay active for longer than an hour (if that).

Where i can really see is if i load WOW. It almost always disconnects after 5-10mins.
Click to expand...

Hi

Does the line lose sync when this happens?
Could you please PM me your account info and I will check the account from my side.
 
Getting some really terrible International spikes, like more than double latency. Anyone else?
 
Hi Mweb guy,

I've been getting terrible latencies and video streaming stuttering even on 360P videos for last few days. Could you please investigate for me?

Thanks.
 
Wolfy said:
Hi Mweb guy,

I've been getting terrible latencies and video streaming stuttering even on 360P videos for last few days. Could you please investigate for me?

Thanks.
Click to expand...

Morning Wolfy, the account and line seems fine at the moment.

Can you please change your username realm on your router interface from @mweb.co.za to @dslmweb.co.za and let me know if that makes any difference.
 
is it possible to have a 6meg Data Account, with a 10meg Line?

also, if you upgrade your package and it tells you your service has been suspended, should you just reboot router?
 
Off-The-Chart said:
is it possible to have a 6meg Data Account, with a 10meg Line?

also, if you upgrade your package and it tells you your service has been suspended, should you just reboot router?
Click to expand...

Hi, as you have an all inclusive account you are not able to have a 6Mb data bundled with a 10 Mb line
 
Hi MWEB Guy,

I have been struggling with my connection for three weeks now due to latency problems. Apparently this is due to a line problem on Telkom's side... My reference which is still open: 1521844

Will this be sorted, or do I go to BitCo, no MWEB and no Telkom! I have a 2M subscription and have to phone every night to have my line and port reset to be able to do my work. Every day it is costing me a phone call, having to explain everything from the start again, wasting time and unable to do my work. Re-setting does not seem to help anymore as I phoned @ 6pm and am still screwed!

The short of it, I am paying R600 for a service that does not exist and will probably loose my job as I cannot do my work with the latency of my "connection".

latency1.JPG


latency2.JPG
 
siocnarf said:
Hi MWEB Guy,

I have been struggling with my connection for three weeks now due to latency problems. Apparently this is due to a line problem on Telkom's side... My reference which is still open: 1521844

Will this be sorted, or do I go to BitCo, no MWEB and no Telkom! I have a 2M subscription and have to phone every night to have my line and port reset to be able to do my work. Every day it is costing me a phone call, having to explain everything from the start again, wasting time and unable to do my work. Re-setting does not seem to help anymore as I phoned @ 6pm and am still screwed!

The short of it, I am paying R600 for a service that does not exist and will probably loose my job as I cannot do my work with the latency of my "connection".

latency1.JPG


latency2.JPG
Click to expand...

Hi

Thanks for letting me know, I checked the log and I see they are in contact with Telkom.
I will check with them and ask them to follow up with Telkom regarding the fault and provide them the results you posted.
I'll ask them to call you as soon as they have some feedback.
 
siocnarf said:
Hi MWEB Guy,

I have been struggling with my connection for three weeks now due to latency problems. Apparently this is due to a line problem on Telkom's side... My reference which is still open: 1521844
Click to expand...
I have already phoned once today, please have my line and port re-set again. Latency stays between 400 and 700, need to work!
Telkom did phone me today and now will get the "cable department" to do checks :mad:

FYI, I did change routers, just to cover all bases, though I never heard of one working 100% for an hour then break for 2 hours then work again, every day for weeks.... MWEB and Telkom seem to like going that route every other call. Send me one and I will test that theory, maybe both my old and new one are intermediate routers :whistle:
 
siocnarf said:
I have already phoned once today, please have my line and port re-set again. Latency stays between 400 and 700, need to work!
Telkom did phone me today and now will get the "cable department" to do checks :mad:

FYI, I did change routers, just to cover all bases, though I never heard of one working 100% for an hour then break for 2 hours then work again, every day for weeks.... MWEB and Telkom seem to like going that route every other call. Send me one and I will test that theory, maybe both my old and new one are intermediate routers :whistle:
Click to expand...

Hi

Thanks for the info, I tried to recreate the port now but was not able to do so at the moment.

I will notify the team of your feedback and ask to arrange a test router if possible.
I will also ask them to keep you updated with regards to progress on the fault.
 
Thank you, latency just became 25ms for the first time today. Hope it lasts for a while.
 
Hi MWEB Guy,

Just an update from my side. Telkom has been working on the cable for about 2 hours. The Technician just phoned me and said he found "a little" problem on the cable and made some repairs. Latency is now 20ms so we will see how it goes.
 
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