MWEB Uncapped ADSL Feedback - Part 3

I have a 4mb Business uncapped Account from Mweb. Normally during the day i would only get about 40kb/sec downloading torrents, which is fine as i dont expect it to work fast. Then from 11pm the speed starts to pick up.. Over the past week i have 0kb/sec during day and as of writing this at 11:55pm.. no torrent activity yet. I bet at exactly 12am i will get activity.. Thats not due to heavy usage or throttling.. its blatant blocking of certain ports??? WTF How about Mweb actually making a public statement on what exactly they will allow and during which time periods.. therefore i can make an informed decision on whether i want to stay with them as a client.

update : my prediction came true.. 12am and torrent activity starts
 
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Ok MWEB Guy. The techies had to recreate my account, and it is now behaving on par with telkom guest account. I asked them to keep the ticket open as I will monitor it till Monday. Please advise why the capped accounts must use the @mweb.co.za domain and the "uncapped" accounts @dslmweb.co.za.
 
Lord Fury said:
I have a 4mb Business uncapped Account from Mweb. Normally during the day i would only get about 40kb/sec downloading torrents, which is fine as i dont expect it to work fast. Then from 11pm the speed starts to pick up.. Over the past week i have 0kb/sec during day and as of writing this at 11:55pm.. no torrent activity yet. I bet at exactly 12am i will get activity.. Thats not due to heavy usage or throttling.. its blatant blocking of certain ports??? WTF How about Mweb actually making a public statement on what exactly they will allow and during which time periods.. therefore i can make an informed decision on whether i want to stay with them as a client.

update : my prediction came true.. 12am and torrent activity starts
Click to expand...

Hi Lord Fury

Thanks for the feedback, I have since replied to your FB post.
 
Drifter said:
Ok MWEB Guy. The techies had to recreate my account, and it is now behaving on par with telkom guest account. I asked them to keep the ticket open as I will monitor it till Monday. Please advise why the capped accounts must use the @mweb.co.za domain and the "uncapped" accounts @dslmweb.co.za.
Click to expand...

Hi

AFAIK, both realms should work for either the capped account or uncapped account.
I will ask the team to check it out and provide you with feedback when they contact you again.
 
MWEB Guy said:
Hi

AFAIK, both realms should work for either the capped account or uncapped account.
I will ask the team to check it out and provide you with feedback when they contact you again.
Click to expand...

Ok, thanks. That is what I thought as well, but the guy was quite emphatic about it. They do perform differently though.
 
My mweb is running at half speed, Durban Hillcrest
Downloading Nvidia driver

Never been throttled
On 4MB uncapped premium whatever. Telkom account to the 4mb?

You have used 25.79 GB so far this month.

Last Session: 19 September, 2014, 00:22:30

Connection status: Unthrottled

Your total usage for the past 30 days: 45.46 GB
Click to expand...

GWCh6rn.jpg
 
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Sneeky said:
My mweb is running at half speed, Durban Hillcrest
Downloading Nvidia driver

Never been throttled
On 4MB uncapped premium whatever. Telkom account to the 4mb?



GWCh6rn.jpg
Click to expand...

Send me a PM with your MWEB details and tell me what sorts of downloads are you doing ?
 
Im trying to download a Nvidia driver bud nothing else, through the Nvidia software.

Edit: Thanks for the quick reply btw ;)


Telkom account, line is synching at 3900 or there abouts, has been for a while.
idppCQo.jpg

I'll send you my account login via pm, but using telkom now.
 
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Experiencing multiple disconnects here in Durban, Westville. International and local are fine. Speeds are perfect. Just seem to be disconnecting every 10-15 minutes.
 
Hi Mweb guy my 10mb line is at a pathetic 7KB/s snails pace. Wtf is going on? Please advise
 
Wolfy said:
Hi Mweb guy my 10mb line is at a pathetic 7KB/s snails pace. Wtf is going on? Please advise
Click to expand...


Hi Wolfy

Your account is not being speed limited. This can also be viewed via My Account on our webpage.

Your account looks fine. Please provide actual tests done in order for me to advise further.

Could you please also elaborate on the speeds you are referring to as this will also help in getting to the bottom of your query.
 
Hi, my internet connection has been pretty shocking all day. Dropped, erratic connections and very slow speeds when it's working at all.

Any ideas from these traceroutes?

traceroute to mweb.co.za (196.2.63.110), 64 hops max, 52 byte packets
1 10.0.0.2 (10.0.0.2) 15.948 ms 7.817 ms 5.045 ms
2 41-133-102-1.dsl.mweb.co.za (41.133.102.1) 56.674 ms * 3343.637 ms
3 197-84-96-138.cpt.mweb.co.za (197.84.96.138) 834.275 ms 71.256 ms 82.848 ms
4 vl-92-cpt-hscore-1.mweb.co.za (197.84.2.2) 58.285 ms 37.170 ms 55.852 ms
5 196.28.178.66 (196.28.178.66) 41.885 ms 180.909 ms 420.959 ms
6 cte-core-sw2.vwol.net (196.41.144.35) 21.858 ms 41.352 ms *
7 * * *
8 *
Click to expand...

traceroute to www.bbc.co.uk (31.3.246.202), 64 hops max, 52 byte packets
1 10.0.0.2 (10.0.0.2) 40.335 ms 18.393 ms 12.017 ms
2 41-133-102-1.dsl.mweb.co.za (41.133.102.1) 73.703 ms 504.530 ms 351.842 ms
3 197-84-96-138.cpt.mweb.co.za (197.84.96.138) 62.504 ms 2051.436 ms 593.820 ms
4 * vl-92-cpt-hscore-1.mweb.co.za (197.84.2.2) 18.259 ms 19.132 ms
5 tengig-0-0-0-2-11-cpt-p-2.mweb.co.za (197.84.5.226) 1669.454 ms
tengig-0-7-0-2-12-cpt-p-1.mweb.co.za (197.84.5.241) 164.260 ms
tengig-0-7-0-2-12-cpt-p-2.mweb.co.za (197.84.5.242) 246.314 ms
6 tengig-0-7-0-0-cpt-p-2.mweb.co.za (197.84.4.32) 429.516 ms
tengig-0-7-0-0-cpt-p-1.mweb.co.za (197.84.4.33) 166.260 ms 294.722 ms
7 w1-pos0-3-3-0-pos0-3-4-1.thd-p-1.mweb.co.za (197.84.4.195) 171.854 ms
197-84-4-201.cpt.mweb.co.za (197.84.4.201) 200.335 ms
w1-pos0-3-3-0-pos0-3-4-1.thd-p-1.mweb.co.za (197.84.4.195) 178.688 ms
8 be-8-778-thd-p-1.mweb.co.za (176.67.177.145) 243.583 ms
be-4-778-thd-p-2.mweb.co.za (176.67.177.146) 172.218 ms *
9 be-2-776-thd-up-2.mweb.co.za (176.67.177.235) 412.352 ms
be-3-779-thd-up-1.mweb.co.za (176.67.177.227) 203.824 ms 182.356 ms
10 be-16-778-thd-linx-1.mweb.co.za (176.67.177.149) 168.861 ms *
be-16-776-thd-linx-1.mweb.co.za (176.67.177.236) 260.506 ms
11 linx.redstation.net.uk (195.66.225.138) 333.830 ms 295.376 ms 309.053 ms
12 h185-5-3-178.host.redstation.co.uk (185.5.3.178) 394.707 ms 248.661 ms 388.165 ms
13 186-16-200-109.rackcentre.redstation.net.uk (109.200.16.186) 239.063 ms 401.127 ms 310.876 ms
14 * h31-3-246-202.host.redstation.co.uk (31.3.246.202) 675.832 ms 420.599 ms
Click to expand...
 
Spizz said:
Hi, my internet connection has been pretty shocking all day. Dropped, erratic connections and very slow speeds when it's working at all.

Any ideas from these traceroutes?
Click to expand...

Hi Spizz

I would advise making contact with Telkom for them to look into your line readings and the tests you've done.

I have refreshed your MWEB account for you.
 
MWEB Guy said:
Hi Spizz

I would advise making contact with Telkom for them to look into your line readings and the tests you've done.

I have refreshed your MWEB account for you.
Click to expand...

Thanks. So from the traceroutes it looks like it's their problem?
 
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