MWEB Uncapped ADSL Feedback - Part 3

[MWEBHelp]

Sure there is always other traffic as we use it to keep the kids busy during the week but this normally doesn't effect our login. As I stated this started happening recently. Basically open up the WoW client. Type in credentials. It actually sits on "Connecting" for a long time then throws a very quick error and says "disconnected from server". The odd thing is the packet that seems to check if your credentials are correct goes through quickly(i.e. I get a "incorrect username" dialog almost instantly if I did type it in wrong) It is the actual logging into the WoW realm that seems to time out I believe.

Regards
Hellhound

Are you able to test with no other traffic on your network?

We have not received Many WoW related queries recently, especially related to logging in.

Does not seem like a network related issue.

 

[MWEBHelp]

The MWEB Specialists have been trying for months, it got ok for quite a while, but these last 3 weeks or so it has been very bad. The game is called Warcomander and hosted by www.kixeye.com. PC based browser embedded game. You can either connect via Facebook portal or connect directly on Kixeye's home page.

Ther servers are in the US, but I think our traffic gets routed via the UK.

I don't think there is much we can do for kixeye traffic or facebook related games.

However which alternate ISP are you testing with?

Can you provide me trace routes with your MWEB account and the alternate account?

 

[Drifter]

Facebook is just the portal used to connect to the game. I will try and get trace routes later today. Still does not explain why MWEB does not work but another ISP does. Oh, forgot to add, over weekends when the shaping on your network is more relaxed, I tend to have no issues connecting via MWEB.

 

[Hellhound]

I will try tonight with just one system on the router and see it his resolves the issue. If so it maybe just the streaming service but I check speed tests as well as packet loss and they seem to perform almost 100% of the speed (8.8mbit down 0.76mbit/s up) with no issues. Could it be a port problem on telkom side? I also notice that on Chrome, Youtube loads in bits and pieces not as a whole page. Clicking on a youtube link also take a while to load the video. Sometimes the video sound will play before the actual video appears.

Regards
Hellhound.

 

[PostmanPot]

Afternoon Gents, can I enable monitoring on your accounts to try and ascertain how the Apple traffic is graphing on our side?

Please also provide me examples or screenshots of speeds obtained using apple traffic with your MWEB account and alternate account if possible.

You're most welcome to enable monitoring.

Hi MWEB Guy

As requested.

@mweb.co.za

20h10

View attachment 227688

20h15

View attachment 227690

Switch to @dslmweb.co.za

20h29

View attachment 227692

20h42

View attachment 227694

Switch to Telkom Internet

20h45

View attachment 227696

20h46

View attachment 227698

View attachment 227700

View attachment 227702

20h47

View attachment 227704

20h48

View attachment 227706

Please advise?

 

[Jacodb]

Afternoon Gents, can I enable monitoring on your accounts to try and ascertain how the Apple traffic is graphing on our side?

Please also provide me examples or screenshots of speeds obtained using apple traffic with your MWEB account and alternate account if possible.

Here you go!

One on Mweb one on Telkom.

 

[Drifter]

Hi Mweb guy, ok im on the trial account and currrently have thegame running in the background. Below is the tracert. What is odd is that the MWEB tracert over 30 hops cancels at 13 212 ms 212 ms 211 ms v220131120115565.yourvserver.net [46.38.238.220]


The trial account at least reaches Seattle where the servers are located, event though it shows time outs, I am in and playing, nit possible with MWEB account. Hope this helps

Last Result:
Download Speed: 8733 kbps (1091.6 KB/sec transfer rate)
Upload Speed: 860 kbps (107.5 KB/sec transfer rate)
Latency: 10 ms
7/2/2015

:\Users\GerhardvA>tracert www.kixey.com

racing route to www.kixey.com [46.38.238.220]
ver a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 18 ms 18 ms 109 ms 197-80-96-161.jhb.mweb.co.za [197.80.96.161]
4 18 ms 17 ms 17 ms 197-80-96-162.jhb.mweb.co.za [197.80.96.162]
5 17 ms 18 ms 18 ms vl92.vic-hscore-1.optinet.net [197.80.2.1]
6 201 ms 203 ms 203 ms 11.te0-0-0-2.vic-p-2.optinet.net [197.80.5.226]

7 200 ms 201 ms 198 ms s1-po0-3-2-0.thd-p-1.optinet.net [197.80.5.9]
8 202 ms 199 ms 199 ms be-2-778-thd-up-2.optinet.net [176.67.177.148]
9 198 ms 201 ms 198 ms be-16-776-thd-linx-1.optinet.net [176.67.177.236

10 197 ms 197 ms 197 ms ae1-0.lon10.core-backbone.com [195.66.224.238]
11 211 ms 211 ms 211 ms ae3-2003.nbg40.core-backbone.com [80.255.15.21]

12 210 ms 209 ms 209 ms gw03-corebackbone.netcup.net [80.255.15.162]
13 212 ms 212 ms 211 ms v220131120115565.yourvserver.net [46.38.238.220]


race complete.

:\Users\GerhardvA>

----------------------- Trial account -----------------------

Last Result:
Download Speed: 8407 kbps (1050.9 KB/sec transfer rate)
Upload Speed: 866 kbps (108.3 KB/sec transfer rate)
Latency: 20 ms
2015/07/02

C:\Users\GerhardvA>tracert www.kixeye.com

Tracing route to www.kixeye.com [54.149.28.185]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 18 ms 19 ms 89 ms curp1-rba-gi1.isdsl.net [196.38.72.230]
4 19 ms 18 ms 19 ms 196.38.72.229
5 17 ms 19 ms 18 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
6 23 ms 50 ms 18 ms core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163]

7 184 ms 186 ms 185 ms 168.209.201.93
8 183 ms 192 ms 184 ms xe-4-3-2.edge3.London1.Level3.net [195.50.124.33
]
9 * 324 ms * ae-2-52.edge2.Seattle1.Level3.net [4.69.147.168]

10 * * 323 ms ae-2-52.edge2.Seattle1.Level3.net [4.69.147.168]

11 329 ms 329 ms 331 ms 4.31.98.146
12 * * * Request timed out.
13 * * * Request timed out.
14 376 ms 371 ms 344 ms 205.251.232.101
15 340 ms 339 ms 338 ms 205.251.232.197
16 347 ms 354 ms 332 ms 205.251.232.221
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\GerhardvA>

 

[Hellhound]

I disconnected all machines on my network and tried to connect with the same results. Not sure what if anything is wrong. Could maybe be a port problem on the exchange? Should I ask Telkom just to reset the port and see if that resolves the issue? It wasn't a speed issue it seems to be a port number problem but I can't be sure why or what is causing it.

Regards
Hellhound
(adding some background)
Sample from Log:
7/2 17:32:52.680 LOGIN: state: LOGIN_STATE_CONNECTING result: LOGIN_OK
7/2 17:32:52.680 Connecting to 185.60.112.101:1119
7/2 17:33:22.902 Disconnected from 185.60.112.101
7/2 17:33:22.921 LOGIN: state: LOGIN_STATE_FAILED result: DISCONNECTED
7/2 17:33:22.921 Login program=WoW platform=Wn64 locale=enUS
7/2 17:33:22.936 Component WoW.Wn64.20201
7/2 17:33:22.936 Component WoW.base.20182
7/2 17:33:22.948 Battle.net is Component Bnet.Wn64.37165
7/2 17:33:22.960 Client initiated Disconnect from 185.60.112.101
7/2 17:33:22.981 Client Disconnect due to reason:8
7/2 17:33:22.981 Client initiated Disconnect from 185.60.112.101
==========================================

I checked the logs on my WoW client and it seems it is being disconnected from this IP:
Tracing route to 185.60.112.101 over a maximum of 30 hops

1 1 ms <1 ms <1 ms xxx.xxx.xxx
2 * * * Request timed out.
3 9 ms 9 ms 9 ms 197-82-5-249.dbn.mweb.co.za [197.82.5.249
4 8 ms 9 ms 8 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250
5 8 ms 11 ms 10 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
6 202 ms 203 ms 206 ms be-3-779-thd-up-1.optinet.net [176.67.177
7 196 ms 198 ms 198 ms ldn-b5-link.telia.net [62.115.13.13]
8 200 ms 211 ms 199 ms ldn-bb2-link.telia.net [80.91.246.146]
9 202 ms 201 ms 202 ms adm-bb4-link.telia.net [213.155.136.83]
10 208 ms 205 ms 205 ms adm-b2-link.telia.net [80.91.253.182]
11 * * * Request timed out.
12

After some digging I did finally log in with a work around. Launching the 32 bit version seemed to work. Don't ask me how. But it did so I am happy just to be back online.

Thanks for looking into this anyway Mweb Guy Maybe the next complaint from a WoW standpoint can try what I did.

 

[MWEBHelp]

You're most welcome to enable monitoring.

Thanks for the info, I have now forwarded the info to the relevant persons.
The monitoring will only be able to be enabled from tomorrow morning onwards as the team is out of office now.
As soon as I have feedback I will let you know.

 

[MWEBHelp]

Here you go!

One on Mweb one on Telkom.

View attachment 230548
View attachment 230552

Thanks for the info, please see my reply to your inbox message.
I will have the team check out the results, as soon as I know anything i will let you know.

 

[Qrox]

Sent you a PM MWEB Guy.

EDIT: or 2

 

[MWEBHelp]

Hi Mweb guy, ok im on the trial account and currrently have thegame running in the background. Below is the tracert. What is odd is that the MWEB tracert over 30 hops cancels at 13 212 ms 212 ms 211 ms v220131120115565.yourvserver.net [46.38.238.220]


The trial account at least reaches Seattle where the servers are located, event though it shows time outs, I am in and playing, nit possible with MWEB account. Hope this helps

Last Result:
Download Speed: 8733 kbps (1091.6 KB/sec transfer rate)
Upload Speed: 860 kbps (107.5 KB/sec transfer rate)
Latency: 10 ms
7/2/2015

:\Users\GerhardvA>tracert www.kixey.com

racing route to www.kixey.com [46.38.238.220]
ver a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 18 ms 18 ms 109 ms 197-80-96-161.jhb.mweb.co.za [197.80.96.161]
4 18 ms 17 ms 17 ms 197-80-96-162.jhb.mweb.co.za [197.80.96.162]
5 17 ms 18 ms 18 ms vl92.vic-hscore-1.optinet.net [197.80.2.1]
6 201 ms 203 ms 203 ms 11.te0-0-0-2.vic-p-2.optinet.net [197.80.5.226]

7 200 ms 201 ms 198 ms s1-po0-3-2-0.thd-p-1.optinet.net [197.80.5.9]
8 202 ms 199 ms 199 ms be-2-778-thd-up-2.optinet.net [176.67.177.148]
9 198 ms 201 ms 198 ms be-16-776-thd-linx-1.optinet.net [176.67.177.236

10 197 ms 197 ms 197 ms ae1-0.lon10.core-backbone.com [195.66.224.238]
11 211 ms 211 ms 211 ms ae3-2003.nbg40.core-backbone.com [80.255.15.21]

12 210 ms 209 ms 209 ms gw03-corebackbone.netcup.net [80.255.15.162]
13 212 ms 212 ms 211 ms v220131120115565.yourvserver.net [46.38.238.220]


race complete.

:\Users\GerhardvA>

----------------------- Trial account -----------------------

Last Result:
Download Speed: 8407 kbps (1050.9 KB/sec transfer rate)
Upload Speed: 866 kbps (108.3 KB/sec transfer rate)
Latency: 20 ms
2015/07/02

C:\Users\GerhardvA>tracert www.kixeye.com

Tracing route to www.kixeye.com [54.149.28.185]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 18 ms 19 ms 89 ms curp1-rba-gi1.isdsl.net [196.38.72.230]
4 19 ms 18 ms 19 ms 196.38.72.229
5 17 ms 19 ms 18 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
6 23 ms 50 ms 18 ms core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163]

7 184 ms 186 ms 185 ms 168.209.201.93
8 183 ms 192 ms 184 ms xe-4-3-2.edge3.London1.Level3.net [195.50.124.33
]
9 * 324 ms * ae-2-52.edge2.Seattle1.Level3.net [4.69.147.168]

10 * * 323 ms ae-2-52.edge2.Seattle1.Level3.net [4.69.147.168]

11 329 ms 329 ms 331 ms 4.31.98.146
12 * * * Request timed out.
13 * * * Request timed out.
14 376 ms 371 ms 344 ms 205.251.232.101
15 340 ms 339 ms 338 ms 205.251.232.197
16 347 ms 354 ms 332 ms 205.251.232.221
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\GerhardvA>

Thanks for the info, I'll check it with the network team on my side and let you know as soon as I have any feedback.

 

[MWEBHelp]

Sent you a PM MWEB Guy.

EDIT: or 2

Please see my reply

 

[MWEBHelp]

I disconnected all machines on my network and tried to connect with the same results. Not sure what if anything is wrong. Could maybe be a port problem on the exchange? Should I ask Telkom just to reset the port and see if that resolves the issue? It wasn't a speed issue it seems to be a port number problem but I can't be sure why or what is causing it.

Regards
Hellhound
(adding some background)
Sample from Log:
7/2 17:32:52.680 LOGIN: state: LOGIN_STATE_CONNECTING result: LOGIN_OK
7/2 17:32:52.680 Connecting to 185.60.112.101:1119
7/2 17:33:22.902 Disconnected from 185.60.112.101
7/2 17:33:22.921 LOGIN: state: LOGIN_STATE_FAILED result: DISCONNECTED
7/2 17:33:22.921 Login program=WoW platform=Wn64 locale=enUS
7/2 17:33:22.936 Component WoW.Wn64.20201
7/2 17:33:22.936 Component WoW.base.20182
7/2 17:33:22.948 Battle.net is Component Bnet.Wn64.37165
7/2 17:33:22.960 Client initiated Disconnect from 185.60.112.101
7/2 17:33:22.981 Client Disconnect due to reason:8
7/2 17:33:22.981 Client initiated Disconnect from 185.60.112.101
==========================================

I checked the logs on my WoW client and it seems it is being disconnected from this IP:
Tracing route to 185.60.112.101 over a maximum of 30 hops

1 1 ms <1 ms <1 ms xxx.xxx.xxx
2 * * * Request timed out.
3 9 ms 9 ms 9 ms 197-82-5-249.dbn.mweb.co.za [197.82.5.249
4 8 ms 9 ms 8 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250
5 8 ms 11 ms 10 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
6 202 ms 203 ms 206 ms be-3-779-thd-up-1.optinet.net [176.67.177
7 196 ms 198 ms 198 ms ldn-b5-link.telia.net [62.115.13.13]
8 200 ms 211 ms 199 ms ldn-bb2-link.telia.net [80.91.246.146]
9 202 ms 201 ms 202 ms adm-bb4-link.telia.net [213.155.136.83]
10 208 ms 205 ms 205 ms adm-b2-link.telia.net [80.91.253.182]
11 * * * Request timed out.
12

After some digging I did finally log in with a work around. Launching the 32 bit version seemed to work. Don't ask me how. But it did so I am happy just to be back online.

Thanks for looking into this anyway Mweb Guy Maybe the next complaint from a WoW standpoint can try what I did.

Thanks for the feedback, it's much appreciated, glad you got it sorted.

 

[Drifter]

Ok MWEB guy, here we go again. Was playing 100% on MWEB account, lost connection, so I did another tracert. Same problem as a few months ago. Traffic gets to London, and then dies.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\GerhardvA>tracert www.kixeye.com

Tracing route to www.prod.us-west-2.kxl.kixeye.com [54.149.28.185]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 19 ms 18 ms 18 ms 197-80-96-209.jhb.mweb.co.za [197.80.96.209]
4 17 ms 17 ms 18 ms 197-80-96-210.jhb.mweb.co.za [197.80.96.210]
5 18 ms 18 ms 18 ms vl92.vic-hscore-2.optinet.net [197.80.2.2]
6 204 ms 207 ms 208 ms 12.te0-7-0-2.vic-p-2.optinet.net [197.80.5.242]

7 202 ms 202 ms 203 ms s1-po0-3-2-0.thd-p-1.optinet.net [197.80.5.9]
8 200 ms 203 ms 203 ms be-3-777-thd-up-1.optinet.net [176.67.177.131]
9 203 ms 203 ms 203 ms xe-8-3-1.edge3.London1.Level3.net [195.50.124.13
3]
10 * * * Request timed out.
11 * * * Request timed out.
12 338 ms 338 ms 338 ms 4.31.98.146
13 346 ms 346 ms 349 ms 205.251.225.42
14 345 ms 346 ms 343 ms 205.251.232.107
15 342 ms 343 ms 344 ms 205.251.232.215
16 346 ms 350 ms 348 ms 54.239.48.193
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\GerhardvA>

 

[Drifter]

Quite frankly, you HAVE to agree there is a network issue. It was bad before, but this now ludicrous. Are you guys so intent on losing subscribers? How many tracert's do you want from multiple users complaining about the same issue. All we hear is "we will pass it on to the network team and revert back" .

Ate you guys becoming Afrihost and Openweb nr 2?

 

[MWEBHelp]

Quite frankly, you HAVE to agree there is a network issue. It was bad before, but this now ludicrous. Are you guys so intent on losing subscribers? How many tracert's do you want from multiple users complaining about the same issue. All we hear is "we will pass it on to the network team and revert back" .

Ate you guys becoming Afrihost and Openweb nr 2?

Hi,

Thanks for the feedback, I will need to forward this to the network team to address.
Is this the only site having trouble connecting to?
You mentioned that is was working on the MWEB account, what happens when you try to access the site now?
Do you get any error messages?

 

[Drifter]

Hi,

Thanks for the feedback, I will need to forward this to the network team to address.
Is this the only site having trouble connecting to?
You mentioned that is was working on the MWEB account, what happens when you try to access the site now?
Do you get any error messages?

Yes, it is my online game. I cant connect now at all. no error messages, just no connection. Fact of the matter is I can connect with an alternate ISP trial account at will. See previous posts.

Why has the network team not responded to the previous times this issue has been "forwarded" to them?

It was never this bad, only the last month or so.

 

[MWEBHelp]

Yes, it is my online game. I cant connect now at all. no error messages, just no connection. Fact of the matter is I can connect with an alternate ISP trial account at will. See previous posts.

Why has the network team not responded to the previous times this issue has been "forwarded" to them?

It was never this bad, only the last month or so.

Hi Drifter

Thanks for the info, I have sent it to the team.
Please keep in mind that this is a web based game and as such it's possibly a routing issue.
With this being said, the team are not able to find any issues at the moment.
We have not receive any other complaints regarding this game that I can recall.
Also the game seems to be fine at certain times of the day which I have to admit is a bit strange.
Hopefully they able to provide some more feedback with the latest info provided.

 

[azex]

I am having problems similair to the guy complaining about his WoW account except with Heroes of the Storm. Im not the only one as seen here:

http://us.battle.net/heroes/en/forum/topic/18300409871?page=1

So why the **** is it only Mweb that is having trouble connecting to blizzard stuff?