MWEB Uncapped ADSL Feedback - Part 3

PostmanPot said:
I was hoping you'd say that. Here you go.

720p:

bL3GgI4l.jpg


1080p:

lTEj30Ql.jpg


Do you have enough info now so that we can reach an agreement?
Click to expand...

Thanks Postmanpot, much appreciated.

I will find out some more as to what the maximum attainable rate will be for YouTube using the 6Mbps package and get back to you.

Please confirm if I can enable monitoring on your account again?

I may need this test again on Monday, for when I liaise with the network guys.
 
MWEB Guy said:
Thanks Postmanpot, much appreciated.

I will find out some more as to what the maximum attainable rate will be for YouTube using the 6Mbps package and get back to you.

Please confirm if I can enable monitoring on your account again?

I may need this test again on Monday, for when I liaise with the network guys.
Click to expand...

Thank you.

Yes, please do. Enable anything you need to in order to get this resolved ASAP, so we can all go back to being happy customers, and give you a break.
 
PostmanPot said:
Thank you.

Yes, please do. Enable anything you need to in order to get this resolved ASAP, so we can all go back to being happy customers, and give you a break.
Click to expand...

Sure thing, thanks for the assist once again ;)
 
PostmanPot said:
Pleasure. Mr Coetzee preferably, or any of the technical team, can call me if need be.
Click to expand...

:) I will provide our technical team some feedback.

Are you fine with the call back happening on Monday?
 
PostmanPot said:
Thank you.

Yes, please do. Enable anything you need to in order to get this resolved ASAP, so we can all go back to being happy customers, and give you a break.
Click to expand...

With all due respect, being happy customers is not going to happen soon. MWEB have dropped the ball. Point in case, its weekend, +/- 40% more players on the gaming servers, yet I can connect via my MWEB account without issues. BUT, they dont believe me when I say gaming via MWEB is impossible during the shaping window, yet , I can play using another ISP. Fact of the matter is that even the capped accounts are being shaped to death. They will never admit it. I am sick and tired of saying the same thing over and over.

MWEB, you guys dont give a cr@p about your customers, always the same story, give tracert, send pingtest, speed test bla bla bla. Yet nothing gets done. For crying in a bucket. LOOK at the all the complaints on here, everybody is complaining about line issue going to two months back, FFS, how many times must this be repeated??? You made some network change that had a major negative impact on your service delivery. Now fahrking man up, admit you made a mistake, fix it, and lets move on.

You have to understand you are not dealing with children, but with paying customers. My line costs ne R719 p/m, and I get about R300 value out of it. Wont you be pissed off as well? Only thing that works is email, and general browsing.
 
Drifter said:
With all due respect, being happy customers is not going to happen soon. MWEB have dropped the ball. Point in case, its weekend, +/- 40% more players on the gaming servers, yet I can connect via my MWEB account without issues. BUT, they dont believe me when I say gaming via MWEB is impossible during the shaping window, yet , I can play using another ISP. Fact of the matter is that even the capped accounts are being shaped to death. They will never admit it. I am sick and tired of saying the same thing over and over.

MWEB, you guys dont give a cr@p about your customers, always the same story, give tracert, send pingtest, speed test bla bla bla. Yet nothing gets done. For crying in a bucket. LOOK at the all the complaints on here, everybody is complaining about line issue going to two months back, FFS, how many times must this be repeated??? You made some network change that had a major negative impact on your service delivery. Now fahrking man up, admit you made a mistake, fix it, and lets move on.

You have to understand you are not dealing with children, but with paying customers. My line costs ne R719 p/m, and I get about R300 value out of it. Wont you be pissed off as well? Only thing that works is email, and general browsing.
Click to expand...

MOrning Drifter, we would like all our clients to have the best possible experience.

There is an open line fault for you and Telkom confirmed yesterday that there is noise on the land line.

Hopefully fixing this helps with the gaming issue you are currently encountering.
 
I'm sorry MWEB Guy, but I do not feel like being put through more hoops to receive the same generic answers.

Adding to the above comments, streaming a 720p video vs 1080p video - the only difference is file size because of the video resolution. Attempting to stream a 1080p video should still run at account speed.

In my case, I can never achieve more than 2Mbps on any protocol. Very noticeable on YouTube and surfing the web. This happens between 08:00 and midnight during the week. Have not tested thoroughly on weekends but will provide feedback.

Issue has been escalated to the network team and they have replied saying it's basically how things are designed in order to manage traffic during peak hours, which in my opinion is unacceptable. I'm going to demand a reduction in price or switch ISPs, because quite frankly paying R540 per month for a "4Mbps Premium" service and receiving 1Mbps to 2.5Mbps 80% of the time does not sit well.
 
Seems to run full speed on saturdays. I noticed it ran full speed or close to it for most of the day last saturday and atm im getting full account speed. However last sunday it dropped down to its 1-2mbps speeds so lets see if it follows the same pattern.
 
Hi all

I'm posting this on behalf of IS ( Internet Solutions )


Dear MWEB Business customer

The VM platform is currently being re-provisioned to re-instate services to you our valued customers.

The re-provisioning is being executed in batches in an attempt to speed up the restoration process.

Notification of completed batches will be communicated to affected customer via email.

On receiving the notification customers are required to please log into MYACCOUNT in order to obtain your new Virtual server login credentials and IP address. Customers will then be required to restore content / applications from backup.

The re-provisioning of the environment is anticipated to be completed within 24 hours.

We once again apologise for the inconvenience caused.

Thank you
MWEB Business Operations
 
MWEB Guy said:
MOrning Drifter, we would like all our clients to have the best possible experience.

There is an open line fault for you and Telkom confirmed yesterday that there is noise on the land line.

Hopefully fixing this helps with the gaming issue you are currently encountering.
Click to expand...

WOW, but other ISP's dont have issues with my line. FFS.
 
Speeds are so variable atm on streaming and http downloads. Jumps to 350kb/s, drops down to 180, slowly climbs back up. Must be the shaping slowly kicking in. But at least its not constantly at <= 200kb/s... yet. 4mb uncapped premium.
 
DeatheCore said:
I'm sorry MWEB Guy, but I do not feel like being put through more hoops to receive the same generic answers.

Adding to the above comments, streaming a 720p video vs 1080p video - the only difference is file size because of the video resolution. Attempting to stream a 1080p video should still run at account speed.

In my case, I can never achieve more than 2Mbps on any protocol. Very noticeable on YouTube and surfing the web. This happens between 08:00 and midnight during the week. Have not tested thoroughly on weekends but will provide feedback.

Issue has been escalated to the network team and they have replied saying it's basically how things are designed in order to manage traffic during peak hours, which in my opinion is unacceptable. I'm going to demand a reduction in price or switch ISPs, because quite frankly paying R540 per month for a "4Mbps Premium" service and receiving 1Mbps to 2.5Mbps 80% of the time does not sit well.
Click to expand...

Afternoon DeatheCore, please provide me your MWEB account details via private messaging.
 
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