MWEB Uncapped ADSL Feedback - Part 3

Extremely slow speed with the connection dropping completely at times, restarted the router at least 5 times this morning.

also that page shows 7 problems when I load it... one of them massive
 
rambo919 said:
Extremely slow speed with the connection dropping completely at times, restarted the router at least 5 times this morning.

also that page shows 7 problems when I load it... one of them massive
Click to expand...

Thanks, I will communicate with you going forward via the PM.
 
Internet and International on a whole is rather slow tonight! Cannot load Google, Youtube, Facebook and MyBroadband took a good few minutes.
 
Schitzo said:
Internet and International on a whole is rather slow tonight! Cannot load Google, Youtube, Facebook and MyBroadband took a good few minutes.
Click to expand...

I have checked your account and line and it looks good to me. do a trace route to a local and international site and give me the results
 
MWEBHelp said:
I have checked your account and line and it looks good to me. do a trace route to a local and international site and give me the results
Click to expand...

Sorry for the late reply. Its taking a VERY long time to load a local site, despite rebooting my router and asking to be reset at the exchange.

Local Tracert:

C:\Users\mrcha>Tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [104.20.9.169]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 6 ms 6 ms 6 ms 197-82-5-249.dbn.mweb.co.za [197.82.5.249]
4 6 ms 6 ms 6 ms 501.po-channel10.trv-ipc-1.optinet.net [197.82.5.250]
5 6 ms 6 ms 7 ms vl92.trv-hscore-1.optinet.net [197.82.2.3]
6 195 ms 195 ms 195 ms be-3-779-thd-up-1.optinet.net [176.67.177.227]
7 195 ms 194 ms 194 ms ldn-b5-link.telia.net [62.115.13.13]
8 194 ms 194 ms 194 ms cloudflare-ic-306325-ldn-b3.c.telia.net [62.115.42.242]
9 194 ms 194 ms 194 ms 104.20.9.169

Trace complete.
Click to expand...

International Tracert:

C:\Users\mrcha>Tracert www.twitch.tv

Tracing route to ssl.cdn.twitch.tv.c.footprint.net [8.253.70.12]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 7 ms 6 ms 6 ms 197-82-5-249.dbn.mweb.co.za [197.82.5.249]
4 6 ms 6 ms 6 ms 501.po-channel10.trv-ipc-1.optinet.net [197.82.5.250]
5 6 ms 6 ms 6 ms vl92.trv-hscore-1.optinet.net [197.82.2.3]
6 1300 ms 1300 ms 1300 ms be-3-777-thd-up-1.optinet.net [176.67.177.131]
7 1300 ms 1300 ms 1300 ms xe-8-3-1.edge3.London1.Level3.net [195.50.124.133]
8 * * * Request timed out.
9 2122 ms 2144 ms 2144 ms 8.253.70.12

Trace complete.
Click to expand...
 
I'm also haviong high pings in Pretoria area. I have no packet loss
 
Schitzo said:
Sorry for the late reply. Its taking a VERY long time to load a local site, despite rebooting my router and asking to be reset at the exchange.

Local Tracert:



International Tracert:
Click to expand...

Those looks fine to me. Can you setup the router with telkom details and do a speed test on www.saix.net.
Username: guest@telkomadsl
Password: guest
 
Schitzo said:
I have to agree with Rickster on this, a 1300ms ping is by no means fine! I was unable to connect to the internet via the Telkom Guest account.

Here's my Speed Test result using MWEB though:
Click to expand...

Hi,

Please let me know if your experience has since improved or not.
If not, please let me know as I would like to assist in getting this resolved for you.
 
MWEBHelp said:
Hi,

Please let me know if your experience has since improved or not.
If not, please let me know as I would like to assist in getting this resolved for you.
Click to expand...


i see on the mweb page a few network outages that might affect some people here
 
MWEBHelp said:
Hi,

Please let me know if your experience has since improved or not.
If not, please let me know as I would like to assist in getting this resolved for you.
Click to expand...

Things cleared up around 10:40pm last night, however the problem has popped up again tonight at exactly the same time. I barely have International access and local is frustratingly slow. I just purchased a Axess Prepaid and everything seems to be fine. :confused:
 
Schitzo said:
Things cleared up around 10:40pm last night, however the problem has popped up again tonight at exactly the same time. I barely have International access and local is frustratingly slow. I just purchased a Axess Prepaid and everything seems to be fine. :confused:
Click to expand...

Good MOrning Schitzo, are you still encountering the issue with international traffic?
 
Schitzo said:
Things have gone wonky again...

Click to expand...

Hi Schitzo, how many devices were connected to your router when testing? Did you connect to your router via cable or Wifi? Please test again via cable where applicable and contact the provider who manages your DSL line to recreate your port if the same slow speed issue persists thereafter.
 
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