MWEB Uncapped ADSL Feedback

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It was too good to be true. My connection was fine for a few hours after I had reported the trouble I was having and now its back to being a nightmare:

1829350823.png
 
Last edited:
copacetic said:
I've been having a lot of trouble.

I think it's Telkom, but they of course are blaming MWEB.

Okay, so before I get into it, one question:

Can your noise margin be influenced by your ISP?

Yes, or no?
Click to expand...

Hi copacetic,

The description for the SNR that is provide by Telkom is the following:

The signal level compared to the noise level. A value above (the figure provide) indicates sufficient signal strength. The higher the signal value, the better. Does the customer have an electric fence? This could cause an increased in noise levels resulting in a reduction of this value.

I hope this answers your question.

Kind regards,
MWEB Guy
 
MWEB Guy said:
Hi copacetic,

The description for the SNR that is provide by Telkom is the following:

The signal level compared to the noise level. A value above (the figure provide) indicates sufficient signal strength. The higher the signal value, the better. Does the customer have an electric fence? This could cause an increased in noise levels resulting in a reduction of this value.

I hope this answers your question.

Kind regards,
MWEB Guy
Click to expand...

If you mean to say 'no, your ISP does not have an influence on your SNR', then yes, you've answered.

I would not have thought it would (but I have no clue really, how these things work).

My internet has been disconnecting every couple of minutes, to every couple of hours for the last couple of weeks.

Initially I thought it was my router, but I am now using an alternative router, same issue.

I've been in contact with MWEB and Telkom, both of whom acknowledge the disconnects, but Telkom squarely blame the issue on MWEB, and MWEB have (quite reasonably) advised that I try an alternate ISP (which I am currently doing).

This:

XP28M.png


Was my SNR last time my MWEB account dropped. I believe 6 dB is useless, and will guarantee an unstable connection, if a connection at all.

Now, I am using another ISP, and so far things have been stable, and the SNR is sitting at 12, hence my question.

There were absolutely periods of stability with my MWEB account as well, so I'm leaning toward it being some sort of physical and intermittent (Rats perhaps? :)) issue.

Anyhow, just trying to figure this really annoying **** out...
 
PerfectBlue said:
It was too good to be true. My connection was fine for a few hours after I had reported the trouble I was having and now its back to being a nightmare:

1829350823.png
Click to expand...

Hi PerfectBlue,

The account and line readings are fine. Please see the PM I sent you and keep me updated.

Kind regards,
MWEB Guy
 
copacetic said:
If you mean to say 'no, your ISP does not have an influence on your SNR', then yes, you've answered.

I would not have thought it would (but I have no clue really, how these things work).

My internet has been disconnecting every couple of minutes, to every couple of hours for the last couple of weeks.

Initially I thought it was my router, but I am now using an alternative router, same issue.

I've been in contact with MWEB and Telkom, both of whom acknowledge the disconnects, but Telkom squarely blame the issue on MWEB, and MWEB have (quite reasonably) advised that I try an alternate ISP (which I am currently doing).

This:

XP28M.png


Was my SNR last time my MWEB account dropped. I believe 6 dB is useless, and will guarantee an unstable connection, if a connection at all.

Now, I am using another ISP, and so far things have been stable, and the SNR is sitting at 12, hence my question.

There were absolutely periods of stability with my MWEB account as well, so I'm leaning toward it being some sort of physical and intermittent (Rats perhaps? :)) issue.

Anyhow, just trying to figure this really annoying **** out...
Click to expand...

This is strange, you are running via the same line, so for the SNR to fluctuate is weird. I will be logging this with our technical specialist and they will be in contact with you regarding the account and dropped connections.

Kind regards,
MWEB Guy
 
MWEB Guy said:
This is strange, you are running via the same line, so for the SNR to fluctuate is weird. I will be logging this with our technical specialist and they will be in contact with you regarding the account and dropped connections.

Kind regards,
MWEB Guy
Click to expand...

Great, thanks. :)
 
Bought a MWEB uncapped account.. simultaneously to my OpenWeb Gold - and I must say, MWEB you have redeemed yourself compared to when the uncapped service first came out. Quick support, quick connection, I'm cancelling my OW gold :)
 
Hi Mweb Guy

My wonderful response tonight..

traceroute www.mweb.co.za
traceroute to www.mweb.co.za (196.2.63.110), 64 hops max, 52 byte packets
1 10.0.0.2 (10.0.0.2) 1.600 ms 1.313 ms 1.600 ms
2 41-133-100-1.dsl.mweb.co.za (41.133.100.1) 1093.552 ms 1163.960 ms 1116.647 ms
3 41-86-107-18.mweb.co.za (41.86.107.18) 1103.240 ms 1120.731 ms^C
Thinus-Bouwers-MacBook-Pro:~ thinus$ traceroute www.mweb.co.za
traceroute to www.mweb.co.za (196.2.63.110), 64 hops max, 52 byte packets
1 10.0.0.2 (10.0.0.2) 1.647 ms 1.287 ms 1.205 ms
2 41-133-100-1.dsl.mweb.co.za (41.133.100.1) 1122.576 ms 1267.728 ms 1123.647 ms
3 41-86-107-18.mweb.co.za (41.86.107.18) 1298.006 ms 1162.001 ms 1125.758 ms
4 vl-92.vic-hscore-1.mweb.co.za (196.22.189.2) 1228.878 ms 1226.993 ms 1229.719 ms
5 tengig0-0-0-2.11.vic-p-2.mweb.co.za (196.22.169.226) 1144.480 ms 1312.515 ms 1227.544 ms

It took 2 min to login to this site, not a happy camper... Any idea's?
 
TmanSA said:
Hi Mweb Guy

My wonderful response tonight..

traceroute www.mweb.co.za
traceroute to www.mweb.co.za (196.2.63.110), 64 hops max, 52 byte packets
1 10.0.0.2 (10.0.0.2) 1.600 ms 1.313 ms 1.600 ms
2 41-133-100-1.dsl.mweb.co.za (41.133.100.1) 1093.552 ms 1163.960 ms 1116.647 ms
3 41-86-107-18.mweb.co.za (41.86.107.18) 1103.240 ms 1120.731 ms^C
Thinus-Bouwers-MacBook-Pro:~ thinus$ traceroute www.mweb.co.za
traceroute to www.mweb.co.za (196.2.63.110), 64 hops max, 52 byte packets
1 10.0.0.2 (10.0.0.2) 1.647 ms 1.287 ms 1.205 ms
2 41-133-100-1.dsl.mweb.co.za (41.133.100.1) 1122.576 ms 1267.728 ms 1123.647 ms
3 41-86-107-18.mweb.co.za (41.86.107.18) 1298.006 ms 1162.001 ms 1125.758 ms
4 vl-92.vic-hscore-1.mweb.co.za (196.22.189.2) 1228.878 ms 1226.993 ms 1229.719 ms
5 tengig0-0-0-2.11.vic-p-2.mweb.co.za (196.22.169.226) 1144.480 ms 1312.515 ms 1227.544 ms

It took 2 min to login to this site, not a happy camper... Any idea's?
Click to expand...

Hi TmanSA,

Sjoe, doesn't look good at all. Please advise if its only local that you are getting such results with or international as well?

Kind regards,
MWEB Guy
 
Hi Mweb guy

Here is the international one..

traceroute www.cnn.com
traceroute: Warning: www.cnn.com has multiple addresses; using 157.166.226.25
traceroute to www.cnn.com (157.166.226.25), 64 hops max, 52 byte packets
1 10.0.0.2 (10.0.0.2) 1.830 ms 1.645 ms 9.109 ms
2 41-133-100-1.dsl.mweb.co.za (41.133.100.1) 1065.708 ms 1054.514 ms 1184.407 ms
3 tengig-0-0-0-101.vic-ipc-1.mweb.co.za (196.22.169.134) 1228.889 ms 1228.046 ms 1228.643 ms
4 vl-92.vic-hscore-1.mweb.co.za (196.22.189.2) 1228.758 ms 1228.407 ms 1228.882 ms
5 tengig0-0-0-2.11.vic-p-1.mweb.co.za (196.22.169.225) 1228.444 ms^C

Not much better... I stink I will call it a night... can really do much... I would be very thankful If you would be able to assist..
 
I am very frustrated with MWEB
I have 1Mb uncapped - but I get a wide variety of speeds - from 180k to 800k. Average about 600k. But often so slow that I cannot work.
For the last week I keep finding that pages will not load - I keep getting told my server connection is too slow and the page will not load. The following message I have had trying to get onto this forum - took about 10 tries before I could load this page - I hope my reply will load!
The following is the error message when I tried to load this page:

This web page is not available
Google Chrome could not load the web page because mybroadband.co.za took too long to respond. The website may be down or you may be experiencing issues with your Internet connection.
Here are some suggestions:
Reload this web page later.
Check your Internet connection. Reboot any routers, modems or other network devices that you may be using.
Add Google Chrome as a permitted programme in your firewall or antivirus software's settings. If it is already a permitted programme, try deleting it from the list of permitted programmes and adding it again.
If you use a proxy server, check your proxy settings or contact your network administrator to make sure that the proxy server is working. If you don't believe you should be using a proxy server, adjust your proxy settings: Go to the spanner menu > Options > Under the Bonnet > Change proxy settings... > LAN Settings and deselect the "Use a proxy server for your LAN" checkbox.
Error 7 (net::ERR_TIMED_OUT): The operation timed out.
 
Hi Guys,

Hope you all well this morning.

@TmanSA - Thank you for all the infomation provided, I will update your open fault for you from my side with your comments.

@alexius - Please let me know if you still having trouble with your connection and I will look into it from my side for you.

@PerfectBlue - Please could you see my reply to your PM.


Kind regards,
MWEB Guy
 
MWEB Guy said:
Hi Guys,

Hope you all well this morning.


@alexius - Please let me know if you still having trouble with your connection and I will look into it from my side for you.

Kind regards,
MWEB Guy
Click to expand...

Hi MWEB Guy,
My web pages seem to take really long to load - yet if I check my speed it seems OK. Problem is worst with Chrome, but I have tested in Firefox and Safari.
It is really bad when I work as an administrator on my Joomla sites - server based in UK - not sure if it is an international problem. But pages just keep timing out. I have discussed with Service provider - they do not see a problem, I have optimised SQL databases - but speed still really slow - and the timing out of pages keeps happening.
Hope you can help?
MWEB account - alexius at global.co.za

Regards
Lex
 
Hi alexius,

Please could you PM me a trace route to one local and international site.
Also advise which DNS's you are using and if you have a network setup.

kind regards,
MWEB Guy
 
Hey

Is EA Origin application being shaped? Right now, it's downloading a couple of ME3 DLCs at 20kB/s (384K uncapped).
 
Kitty09 said:
Hey

Is EA Origin application being shaped? Right now, it's downloading a couple of ME3 DLCs at 20kB/s (384K uncapped).
Click to expand...

Hi Kitty09,

I'll need to check with our games master and get back to you.
I'll PM you as soon as I receive any feedback.

Also could please PM me where you are pulling the download from.

Kind regards,
MWEB Guy
 
MWEB Guy said:
Hi alexius,

Please could you PM me a trace route to one local and international site.
Also advise which DNS's you are using and if you have a network setup.

kind regards,
MWEB Guy
Click to expand...

Not sure if this is what you wanted. It bombed out waiting a few times - and then I could not get onto to mybroadband site for 20 minutes - kept timing out

International Hosted Site

Tracing route to www.buywon.co.za [208.117.46.136]
over a maximum of 30 hops:

1 * 88 ms 1 ms login.router [10.0.0.2]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 372 ms 283 ms 283 ms www.buywon.co.za [208.117.46.136]

Trace complete.

Local Site


Tracing route to www.mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms login.router [10.0.0.2]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 51 ms 50 ms 50 ms mybroadband.co.za [41.203.21.137]

Trace complete.
 
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