MWEB Uncapped ADSL Feedback

Status
Not open for further replies.
Boom, Durban has the link and the news server is back up ...... double good for a Monday :D

Go Mweb
 
Mephisto_Helix said:
Boom, Durban has the link and the news server is back up ...... double good for a Monday :D

Go Mweb
Click to expand...

Good stuff Mephisto, seems there was a bit of an oversight with Durban access to the news servers :o, it was flagged and fixed first thing this morning :)
 
I can survive a day or two when it comes to downloading or gaming ..... anything past that and the cranky grandma in me comes out :p
 
I have to say after all the Seacom and Sat3 problems everything is working perfectly and my line is downloading at full speed in the nights and my gaming is running perfectly again.
 
MJ INC said:
I have to say after all the Seacom and Sat3 problems everything is working perfectly and my line is downloading at full speed in the nights and my gaming is running perfectly again.
Click to expand...

Awesome, that's great to hear. :D
 
Will@MWEB said:
Hi Tman

This is a question which hasn't been asked in quite a while, which means the system is working :)

We don't look at one specific factor, but rather our abuse team use multiple criteria to detect ongoing patterns of abusive behavior and then send out warnings if they feel that it's appropriate. We use a 3 strike system, meaning that you would have to receive 3 warnings within a certain time period, after which we will terminate the service if you decide not to move to a more appropriate product.

We have been accused of having vague rules at times, but the truth is this works very well for us and it means that the vast majority of our customer base, who really don't even know that there is such a thing as abuse can continue using the product without having to worry about rolling thresholds, or any other such confusing and frustrating 'gig watching' policies.

The amount of warnings that we issue on a monthly basis is a tiny fraction of our customer base and an interesting statistic I just calculated: We currently have somewhere in the region of an 85% success rate on customers complying with first warnings and not prompting any further action from us, which I think is great! :)

Hope that addresses your concerns.
Click to expand...

Still. It leaves a very sour taste in my mouth, the notion that an uncapped product that already throttles torrents and the like should need this (iirc, it says somethign about unattended downloading in the FUP?).

I completely understand if people are bypassing the shaping, but if I got a warning for downloading torrents at night or something, I'd be super pissed.
 
Does Mweb Home Uncapped, shape VPN traffic? Is UK traffic routed via SAT3 or SEACOM?
 
copacetic said:
Still. It leaves a very sour taste in my mouth, the notion that an uncapped product that already throttles torrents and the like should need this (iirc, it says somethign about unattended downloading in the FUP?).

I completely understand if people are bypassing the shaping, but if I got a warning for downloading torrents at night or something, I'd be super pissed.
Click to expand...


I really do get where you're coming from copacetic. Personally I can't say I'm overly fond of the need for a policy myself, but it is a necessary evil as you simply have to have some sort of mechanism in place for dealing with abuse.

Also knowing that services in South Africa are often measured against international standards I'm quite proud of the fact that by international standards the acceptable usage policy we apply on our uncapped products is actually very relaxed and I personally believe that we offer the most freedom to our users in terms of the other methods of enforcing fair usage that are currently employed.

Kind Regards
Will
 
thank you all is good now :) on the Newservers

I really do get where you're coming from copacetic. Personally I can't say I'm overly fond of the need for a policy myself, but it is a necessary evil as you simply have to have some sort of mechanism in place for dealing with abuse.

Also knowing that services in South Africa are often measured against international standards I'm quite proud of the fact that by international standards the acceptable usage policy we apply on our uncapped products is actually very relaxed and I personally believe that we offer the most freedom to our users in terms of the other methods of enforcing fair usage that are currently employed.

Kind Regards
Will
Click to expand...

I agree and you guys are more than fair , don't let a small portion of complainers leave you guys feeling bad
cause we do appreciate the efforts you guys put in.

Like Mephy said I can do with out a day or 2 of gaming and downloading and thankfully you guys don't exceed that
 
Last edited:
Will@MWEB said:
I really do get where you're coming from copacetic. Personally I can't say I'm overly fond of the need for a policy myself, but it is a necessary evil as you simply have to have some sort of mechanism in place for dealing with abuse.

Also knowing that services in South Africa are often measured against international standards I'm quite proud of the fact that by international standards the acceptable usage policy we apply on our uncapped products is actually very relaxed and I personally believe that we offer the most freedom to our users in terms of the other methods of enforcing fair usage that are currently employed.

Kind Regards
Will
Click to expand...

I am of the firm opinion that you guys are giving your customers as much as you can, and working with restraints imposed by powers well beyond your control. I'm sure if it was financially viable, you'd happily create a totally unshaped network for all, right?

Still, if it ever happened I'd still be annoyed. :D
 
Hi Off-The-Chart

Send me your MWEB details and a trace route and ping test to a local and international site so that I can have a look into this for you.

Regards
MWEB GUY
 
Will@MWEB said:
We have a triple play of great news today, with our 10GB national backbone now fully operational between JHB, Durban and Cape Town, our Durban IP Connect link going live and a significant increase in our international bandwidth!
Click to expand...

Impressive - congrats. I would hate to even know what a 10GB link costs! :)
 
I like the new DBN IPC, but not the hops it takes to get outside the country for my gaming :sick:
Based in KZN btw
DBN>DBN>CPT>JHB --- > my gaming site
Code: 
C:\Users\XBearer>tracert rappelz.gpotato.com

Tracing route to rappelz.gpotato.com [173.245.93.51]
over a maximum of 30 hops:

  1    <1 ms     1 ms     1 ms  NEXUS [192.168.0.1]
  2    10 ms    10 ms    10 ms  41-133-124-1.dsl.mweb.co.za [41.133.124.1]
  3    12 ms    12 ms    12 ms  197-82-5-250.dbn.mweb.co.za [197.82.5.250]
  4    14 ms    15 ms    15 ms  197-82-2-1.dbn.mweb.co.za [197.82.2.1]
  5   246 ms   243 ms   243 ms  197-84-4-38.cpt.mweb.co.za [197.84.4.38]
  6   241 ms   241 ms   240 ms  197-80-5-7.jhb.mweb.co.za [197.80.5.7]
  7   252 ms   249 ms   251 ms  1-2.r1.lo.hwng.net [195.66.224.227]
  8   307 ms   311 ms   308 ms  4-1.r1.ny.hwng.net [69.16.190.209]
  9   314 ms   335 ms   314 ms  1-3.r2.ny.hwng.net [69.16.191.94]
 10   327 ms   327 ms   343 ms  1-1.r2.ch.hwng.net [209.197.1.141]
 11   328 ms   328 ms   328 ms  1-3.r1.ch.hwng.net [209.197.1.137]
 12   384 ms   385 ms   384 ms  unknown.hwng.net [209.197.1.217]
 13   399 ms   398 ms   398 ms  216.151.186.154
 14   399 ms   399 ms   398 ms  te49.ve9.crs4.sjc3.egihosting.com [72.13.93.178]

 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.

OLD tracert for reference:

Code: 
C:\Users\XBearer>tracert rappelz.gpotato.com

Tracing route to rappelz.gpotato.com over a maximum of 30 hops

  1    <1 ms     1 ms     1 ms  NEXUS [192.168.0.1]
  2    10 ms    10 ms    10 ms  41-133-124-1.dsl.mweb.co.za [41.133.124.1]
  3    21 ms    20 ms    20 ms  41-86-107-6.mweb.co.za [41.86.107.6]
  4    23 ms    23 ms    23 ms  vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
  5    24 ms    24 ms    25 ms  TenGigE0-0-0-0.11.vic-up-1.mweb.co.za [196.22.169.225]
  6    22 ms    26 ms    38 ms  tengige0-3-1-0.mid-up-1.mweb.co.za [196.22.169.94]
  7   243 ms   242 ms   242 ms  pos0-0-2-1.lon-up-1.mweb.co.za [196.22.163.234]

  8   265 ms   248 ms   257 ms  10gigabitethernet1-1.core1.lon1.he.net [195.66.224.21]
  9   325 ms   325 ms   328 ms  10gigabitethernet7-4.core1.nyc4.he.net [72.52.92
.77]
 10   402 ms   391 ms   396 ms  10gigabitethernet10-1.core1.sjc2.he.net [184.105.213.173]
 11   396 ms   395 ms   425 ms  10gigabitethernet1-4.core1.sjc1.he.net [72.52.92.117]
 12   393 ms   391 ms   394 ms  energy-group-networks-llc.10gigabitethernet1-3.core1.sjc1.he.net [64.71.150.22]
 13   389 ms   389 ms   389 ms  te49.ve9.crs4.sjc3.egihosting.com [72.13.93.178]

 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 
Last edited:
News server is busted again ..... just stuck on connecting this time.

Ok back up ..... will try some DDO now and see if that's cool and report back later.
 
Last edited:
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X