MWEB Uncapped ADSL Feedback

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I am going on holiday for 4 weeks and was wondering if it is possible to suspend the account for this period as I won't be using it?
 
Tim182 said:
I am going on holiday for 4 weeks and was wondering if it is possible to suspend the account for this period as I won't be using it?
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Good Evening Tim182, you could request to have your account downgraded for the period you will be away.
 
MWEB Guy said:
Good Evening Tim182, you could request to have your account downgraded for the period you will be away.
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That's an option. Is there any cost and is it possible short notice? I am leaving tomorrow and only thought of this now :D
 
Tim182 said:
That's an option. Is there any cost and is it possible short notice? I am leaving tomorrow and only thought of this now :D
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Would normally be scheduled for the 1st of the next month, but let me see what I can do for you.

Please inbox me your MWEB email address and whether I can request that we downgrade your account to the R29.00 option (1gig data and you can keep your email addy)
 
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MWEB Guy said:
Would normally be scheduled for the 1st of the next month, but let me see what I can do for you.

Please inbox me your MWEB email address and whether I can request that we downgrade your account to the R29.00 optin (1gig data and you can keep your email addy)
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Thanks so much! Will send you my details now
 
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Is anyone else getting severe spikes? My problem is I'm stuck on the lower end of the spike now more often than not...



Mweb pls can you let me know if there's anything I can/should do??

EDIT: Sorry, I know it's a public holiday, but now that I actually want to use my connection, I cant :( :( Btw, I have a 4mb line...
 
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Hi PhreeMe,

Please see my PM I sent you.

Kind regards,
MWEB Guy
 
Hi Mweb Guy

I rebooted my router 3 times now, and my speed is really not good.... Can you please reset my session for me please...
 
Hi Mweb Guy

I rebooted my router 3 times now, and my speed is really not good.... Can you please reset my session for me please...
 
TmanSA said:
Hi Mweb Guy

I rebooted my router 3 times now, and my speed is really not good.... Can you please reset my session for me please...
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Hi TmanSA,

As requested I have reset your connection.
I have checked the account and everything seems in order.
Please power down the router for 20mins then try again.

Kind regards,
MWEB Guy
 
What is going on this afternoon - connection is dropping repeatedly.

The adsl remains connected so problem must be at Mweb.
 
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Hi daveza,

There are no reported issues at the moment that would cause this.
Please could you PM me your details and I'll look into this for you.

Kind regards,
MWEB Guy
 
Hi Mweb Guy...

I have rebooted my router and it is better but still international is still not good, any idea's?
 
this is my ping result to the def gateway

ping 41.133.100.1
PING 41.133.100.1 (41.133.100.1): 56 data bytes
64 bytes from 41.133.100.1: icmp_seq=0 ttl=254 time=144.482 ms
64 bytes from 41.133.100.1: icmp_seq=1 ttl=254 time=133.106 ms
64 bytes from 41.133.100.1: icmp_seq=2 ttl=254 time=152.724 ms
64 bytes from 41.133.100.1: icmp_seq=3 ttl=254 time=168.758 ms
64 bytes from 41.133.100.1: icmp_seq=4 ttl=254 time=198.464 ms
64 bytes from 41.133.100.1: icmp_seq=5 ttl=254 time=194.341 ms
64 bytes from 41.133.100.1: icmp_seq=6 ttl=254 time=165.435 ms
64 bytes from 41.133.100.1: icmp_seq=7 ttl=254 time=181.281 ms
64 bytes from 41.133.100.1: icmp_seq=8 ttl=254 time=172.092 ms
 
Hi TmanSA,

Please see my PM I sent you.

Kind regards,
MWEB Guy

TmanSA said:
Hi Mweb Guy...

I have rebooted my router and it is better but still international is still not good, any idea's?
Click to expand...
 
For the last 2 weeks my line has been fine after a router reset but degrades 2 to 3 hours later. Trace routes and pings shows up fine but Guild wars is unplayable. Anyone else have the same problem? When the line slows down even speedtest.net don't even want to load.
 
Probably already been asked a few times before at least. My WTFast 6 month subscription from you awesome guys at MWEB has expired, any plans to extend/renew this for those of us who need it? A drop from 280 down to 180ms playing WoW and SWTOR is a drastic increase in playability for me personally.

Peace
 
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