MWEB Uncapped ADSL Feedback

Necuno · Feb 12, 2012

MWEB Guy said:
Prophet, you have advised that there is nothing wrong with any other traffic only your international speeds. The microsoft data you are fetching will be impacted by the fact that we do not have an akamai node and therefore have to fetch the data internationally. Also please be aware that file sharing sites are shaped and will be impacted by the speed at which the file is shared.

Sigh. Please don't take me a ****ing idiot. I'm quite sure you are not an idiot too.

globescape is not a file sharing site
debian http/ftp is not a fire sharing site

Why do I do I get bad speeds from their links ?
Have you tested it?
Did you read what I said?

I don't think you did any of those three and just came one here going generic. Seriously WTF.

No let me restate what is wrong

1) some links (and sites) such as globescape is pispoor slow.
Link - ftp://ftp.globalscape.com/pub/cuteftppro/cuteftppro.exe
Site - http://www.globalscape.com/
Picture - http://i42.tinypic.com/33uvdia.jpg

2) debian isos was just random test.
Link - http://debian.inode.at/debian-cd/current/amd64/iso-cd/debian-6.0.4-amd64-CD-1.iso
Site - www.debian.org/distrib/
Picture - http://i40.tinypic.com/353bnef.jpg

Now in god sanity please tell me how did you conclude that those two are filesharing? Must I sort you out tomorrow by calling your manager AGAIN like last time when mweb was kak?

Finally you do know what packet loss means right?

Pr⊕phet said:
tracert

Tracing route to ftp.globalscape.com [208.89.185.21]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms . [10.10.10.1]
2 8 ms 8 ms 9 ms 41-133-100-1.dsl.mweb.co.za [41.133.100.1]
3 11 ms 11 ms 11 ms tengig-0-0-0-104.vic-ipc-2.mweb.co.za [196.22.16
3.218]
4 12 ms 11 ms 11 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 206 ms 207 ms 207 ms tengig0-0-0-2.11.vic-p-1.mweb.co.za [196.22.169.
225]
6 201 ms 202 ms 201 ms pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7]
7 214 ms 205 ms * 149.6.98.17
8 207 ms 202 ms 202 ms te8-7.mpd02.lon01.atlas.cogentco.com [154.54.36.
169]
9 302 ms 305 ms 299 ms te0-1-0-4.mpd22.lon13.atlas.cogentco.com [154.54
.57.161]
10 298 ms 298 ms 302 ms te0-3-0-4.ccr22.bos01.atlas.cogentco.com [154.54
.5.122]
11 309 ms 299 ms 299 ms te0-5-0-5.ccr22.ord01.atlas.cogentco.com [154.54
.43.73]
12 322 ms 309 ms 310 ms te0-0-0-3.ccr22.mci01.atlas.cogentco.com [154.54
.30.101]
13 322 ms 322 ms 322 ms te0-3-0-1.ccr22.dfw01.atlas.cogentco.com [154.54
.46.210]
14 * * * Request timed out.
15 324 ms 322 ms 322 ms 192.205.36.177
16 331 ms 325 ms 323 ms cr2.dlstx.ip.att.net [12.122.138.18]
17 323 ms 323 ms 325 ms cr1.santx.ip.att.net [12.122.30.129]
18 326 ms 321 ms 321 ms gar1.santx.ip.att.net [12.123.154.9]
19 324 ms 322 ms 321 ms 12.248.14.142
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Click to expand...

pathping

Code:

Tracing route to ftp.globalscape.com [208.89.185.21] over a maximum of 30 hops: 0 JadeX64-PC [10.10.10.3] 1 . [10.10.10.1] 2 41-133-100-1.dsl.mweb.co.za [41.133.100.1] 3 tengig-0-0-0-104.vic-ipc-2.mweb.co.za [196.22.163.218] 4 vl-92.vic-hscore-1.mweb.co.za [196.22.189.2] 5 tengig0-0-0-2.11.vic-p-1.mweb.co.za [196.22.169.225] 6 pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7] 7 149.6.98.17 8 te8-7.mpd02.lon01.atlas.cogentco.com [154.54.36.169] 9 te0-1-0-4.mpd22.lon13.atlas.cogentco.com [154.54.57.161] 10 te0-3-0-4.ccr22.bos01.atlas.cogentco.com [154.54.5.122] 11 te0-5-0-5.ccr22.ord01.atlas.cogentco.com [154.54.43.73] 12 te0-0-0-3.ccr22.mci01.atlas.cogentco.com [154.54.30.101] 13 te0-3-0-1.ccr22.dfw01.atlas.cogentco.com [154.54.46.210] 14 * * * Computing statistics for 325 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 JadeX64-PC [10.10.10.3] 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% . [10.10.10.1] 0/ 100 = 0% | 2 11ms 0/ 100 = 0% 0/ 100 = 0% 41-133-100-1.dsl.mweb.co.za [41.13 3.100.1] 0/ 100 = 0% | 3 11ms 0/ 100 = 0% 0/ 100 = 0% tengig-0-0-0-104.vic-ipc-2.mweb.co .za [196.22.163.218] 0/ 100 = 0% | 4 11ms 0/ 100 = 0% 0/ 100 = 0% vl-92.vic-hscore-1.mweb.co.za [196 .22.189.2] 0/ 100 = 0% | 5 14ms 0/ 100 = 0% 0/ 100 = 0% tengig0-0-0-2.11.vic-p-1.mweb.co.z a [196.22.169.225] 0/ 100 = 0% | 6 202ms 0/ 100 = 0% 0/ 100 = 0% pos0-3-2-0.lon-up-1.mweb.co.za [19 7.80.5.7] 1/ 100 = 1% | 7 219ms 2/ 100 = 2% 1/ 100 = 1% 149.6.98.17 0/ 100 = 0% | 8 208ms 1/ 100 = 1% 0/ 100 = 0% te8-7.mpd02.lon01.atlas.cogentco.c om [154.54.36.169] 0/ 100 = 0% | 9 203ms 1/ 100 = 1% 0/ 100 = 0% te0-1-0-4.mpd22.lon13.atlas.cogent co.com [154.54.57.161] 1/ 100 = 1% | 10 274ms 2/ 100 = 2% 0/ 100 = 0% te0-3-0-4.ccr22.bos01.atlas.cogent co.com [154.54.5.122] 1/ 100 = 1% | 11 300ms 3/ 100 = 3% 0/ 100 = 0% te0-5-0-5.ccr22.ord01.atlas.cogent co.com [154.54.43.73] 0/ 100 = 0% | 12 304ms 5/ 100 = 5% 2/ 100 = 2% te0-0-0-3.ccr22.mci01.atlas.cogent co.com [154.54.30.101] 0/ 100 = 0% | 13 321ms 3/ 100 = 3% 0/ 100 = 0% te0-3-0-1.ccr22.dfw01.atlas.cogent co.com [154.54.46.210] Trace complete.

MWEBHelp · Feb 12, 2012

Pr⊕phet said:
Sigh. Please don't take me a ****ing idiot. I'm quite sure you are not an idiot too.

globescape is not a file sharing site
debian http/ftp is not a fire sharing site

Why do I do I get bad speeds from their links ?
Have you tested it?
Did you read what I said?

I don't think you did any of those three and just came one here going generic. Seriously WTF.

No let me restate what is wrong

1) some links (and sites) such as globescape is pispoor slow.
Link - ftp://ftp.globalscape.com/pub/cuteftppro/cuteftppro.exe
Site - http://www.globalscape.com/
Picture - http://i42.tinypic.com/33uvdia.jpg

2) debian isos was just random test.
Link - http://debian.inode.at/debian-cd/current/amd64/iso-cd/debian-6.0.4-amd64-CD-1.iso
Site - www.debian.org/distrib/
Picture - http://i40.tinypic.com/353bnef.jpg

Now in god sanity please tell me how did you conclude that those two are filesharing? Must I sort you out tomorrow by calling your manager AGAIN like last time when mweb was kak?

Finally you do know what packet loss means right?

I have read all your previous posts, are you pulling the data as a direct download? Have you tried using a download manager?

Necuno · Feb 12, 2012

MWEB Guy said:
I have read all your previous posts, are you pulling the data as a direct download? Have you tried using a download manager?

If you look at the pictures you might see that it's both getright and IE to double check that it's neither that's the problem.

IE DOWNLOADS

GETRIGHT DOWNLOADS

Still waiting on how you deducted that those links are filesharing sites

MWEB Guy said:
Prophet, you have advised that there is nothing wrong with any other traffic only your international speeds. The microsoft data you are fetching will be impacted by the fact that we do not have an akamai node and therefore have to fetch the data internationally. Also please be aware that file sharing sites are shaped and speeds will be impacted by the speed at which the file is shared.

:edit
Also dead and slow
ftp://ftp.microsoft.com/services/TechNet/Windows/Windows95/
ftp://ftp.microsoft.com/services/TechNet/samples/Internet/DBWEB11.EXE

Must be another filesharing site under the guise of microsoft

MWEBHelp · Feb 12, 2012

Pr⊕phet said:
If you look at the pictures you might see that it's both getright and IE to double check that it's neither that's the problem.

IE DOWNLOADS

GETRIGHT DOWNLOADS

Still waiting on how you deducted that those links are filesharing sites

:edit
Also dead and slow
ftp://ftp.microsoft.com/services/TechNet/Windows/Windows95/
ftp://ftp.microsoft.com/services/TechNet/samples/Internet/DBWEB11.EXE

Must be another filesharing site under the guise of microsoft

I have logged a techspec callback for you, for tomorrow.

Necuno · Feb 12, 2012

MWEB Guy said:
I have logged a techspec callback for you, for tomorrow.

Thank you.

Something is up
mweb - slow

telkom - fast (due note that 48kB is the max of his line.)

8ta - fast

8.ta 3G

:::.. Download Test Results ..:::
Download Connection:: 1019 Kbps or 1 Mbps
Download Test Size:: 1 MB or 1024 kB or 1048576 bytes
Download Speed:: 127 kB/s
Tested At:: http://TestMy.net version:12.2
Validation Link:: http://testmy.net/db/NWzh3IJ
Test Time:: 2012-02-12 09:04:25 Local Time
1MB Download in 8.06 Seconds - 1GB Download in ~2 Hours - 18X faster than 56K
This test of exactly 1024 kB took 8.042 seconds to complete
Running at 253% of hosts average (Telkom SA Limited)
User Agent:: Mozilla/5.0 (iPad; CPU OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3 [!]

MWEBHelp · Feb 12, 2012

Pr⊕phet said:
Thank you.

Something is up
mweb - slow

telkom - fast (due note that 48kB is the max of his line.)

8ta - fast

Our network is fine at the moment, please provide me comparative results from another speed test site. Also please provide me netstat results.

Necuno · Feb 12, 2012

MWEB Guy said:
Our network is fine at the moment, please provide me comparative results from another speed test site. Also please provide me netstat results.

That is comparative results unless you fail at comparing. As I've said I'm not running ookla, which magically is super fast which tells me (don tin) it's optimized on mweb. Clearly testmy is slow on mweb and fast on other networks when compared.

Code:

Active Connections

  Proto  Local Address          Foreign Address        State
  TCP    10.10.10.3:52582       e5237:http             TIME_WAIT
  TCP    10.10.10.3:52629       plus:https             TIME_WAIT
  TCP    10.10.10.3:52704       www:http               TIME_WAIT
  TCP    10.10.10.3:52832       maps:https             TIME_WAIT
  TCP    10.10.10.3:52834       e5237:http             TIME_WAIT
  TCP    10.10.10.3:52835       ssl:http               TIME_WAIT
  TCP    10.10.10.3:52836       ssl:https              TIME_WAIT
  TCP    10.10.10.3:52855       www:http               TIME_WAIT
  TCP    10.10.10.3:52861       www:http               TIME_WAIT

MWEBHelp · Feb 12, 2012

Pr⊕phet said:

That is comparative results unless you fail at comparing. As I've said I'm not running ookla, which magically is super fast which tells me (don tin) it's optimized on mweb. Clearly testmy is slow on mweb and fast on other networks when compared.

Code:

Active Connections

  Proto  Local Address          Foreign Address        State
  TCP    10.10.10.3:52582       e5237:http             TIME_WAIT
  TCP    10.10.10.3:52629       plus:https             TIME_WAIT
  TCP    10.10.10.3:52704       www:http               TIME_WAIT
  TCP    10.10.10.3:52832       maps:https             TIME_WAIT
  TCP    10.10.10.3:52834       e5237:http             TIME_WAIT
  TCP    10.10.10.3:52835       ssl:http               TIME_WAIT
  TCP    10.10.10.3:52836       ssl:https              TIME_WAIT
  TCP    10.10.10.3:52855       www:http               TIME_WAIT
  TCP    10.10.10.3:52861       www:http               TIME_WAIT

We will test testmy on our end.

Necuno · Feb 12, 2012

here we go.

1) same pc
2) same os
3) same line
4) same router
5) same exchange
6) same copper

using webafrica

Clearly mweb is fubar. What mortally more can I do to proof it ?

MWEBHelp · Feb 12, 2012

Pr⊕phet said:
here we go.

1) same pc
2) same os
3) same line
4) same router
5) same exchange
6) same copper

using webafrica

Clearly mweb is fubar. What mortally more can I do to proof it ?

Thanks for the data, I have added it to your open query.

Cicci123 · Feb 12, 2012

Hi MWEB Guy

Since Friday, even before the scheduled maintenance took place, the speeds on my 4mb uncapped account have been extremely slow, especially international browsing and downloading. Even downloading the latest virus definitions from symantec for norton the fastest speeds it reaches is between 35-40 kb/s. Thanks in advance for any help given.

Kind regards
F. Indiveri

sigh · Feb 12, 2012

Hi Mweb Guy,

I've had terrible speeds on my 4MB account since Friday. Have tried resetting router many times with no luck. Have missed out on a few games on twitch.tv because of it. Most international sites load extremely slowly.

1MB download test from testmy.net:

Please let me know how this can be fixed.

Edit:

Testing from a WebAfrica account:

While that's still not great, it's a huge improvement over mweb.

Something is wrong on your network.

Second Edit:

Speedtest.net results via London:

Horrible.

Necuno · Feb 12, 2012

Something seems to have changed.

TmanSA · Feb 12, 2012

Hi Mweb Guy will you mind resetting my session please.... By tuesday my telkom line should also be working like it should...

Kind Regards

MWEBHelp · Feb 12, 2012

sigh said:
Hi Mweb Guy,

I've had terrible speeds on my 4MB account since Friday. Have tried resetting router many times with no luck. Have missed out on a few games on twitch.tv because of it. Most international sites load extremely slowly.

1MB download test from testmy.net:

Please let me know how this can be fixed.

Edit:

Testing from a WebAfrica account:

While that's still not great, it's a huge improvement over mweb.

Something is wrong on your network.

Second Edit:

Speedtest.net results via London:

Horrible.

Pr⊕phet said:
Something seems to have changed.

Good Afternoon guys, please reboot your routers and let me know if you are still having trouble with international speeds.

MWEBHelp · Feb 12, 2012

TmanSA said:
Hi Mweb Guy will you mind resetting my session please.... By tuesday my telkom line should also be working like it should...

Kind Regards

Good Afternoon TmanSA, I have re-authed your account.

TmanSA · Feb 12, 2012

Thank you very much Mweb guy...

diabolus · Feb 12, 2012

MWEB Guy said:
Good Afternoon guys, please reboot your routers and let me know if you are still having trouble with international speeds.

I was by coincidence running a bunch of tests and right about now when my line dropped/connection reset i noticed a huge speed difference from 12pm and now (2pm ish) . So something definitely happened just now.

I was getting between 100-400kbps on testmy.net , now it is 500-1.2 MB/s .

Last test being : http://testmy.net/GpRU2Tn.png (1.1 MB/s)

sigh · Feb 12, 2012

MWEB Guy said:
Good Afternoon guys, please reboot your routers and let me know if you are still having trouble with international speeds.

Resetting does not help; new speedtest results :

MWEBHelp · Feb 12, 2012

diabolus said:
I was by coincidence running a bunch of tests and right about now when my line dropped/connection reset i noticed a huge speed difference from 12pm and now (2pm ish) . So something definitely happened just now.

I was getting between 100-400kbps on testmy.net , now it is 500-1.2 MB/s .

Last test being : http://testmy.net/GpRU2Tn.png (1.1 MB/s)

Thanks for the feedback diabolus, please let me know should your problem re-occur.

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