MWEB Uncapped ADSL Feedback

MWEBHelp · Jun 22, 2012

Penquin said:
Can we expect an announcement soon? I'm 8 days away from giving notice and moving to another ISP for a R200+ saving a month. And I'm not moving back if you do decide to drop prices as I'm sure it will then be a negligible saving if any.

Good Morning Penquin, Telkom has not provided any conformation regarding pricing for the 2meg lines and we therefore cannot make any promises as to when we will be releasing new pricing.

Penquin · Jun 22, 2012

I'm on your 4mb uncapped currently, which was actually what I was referring to. I hope you move soon on pricing, I'm not usually one to move for a R50 saving, but a R200+ a month saving, for the same product, is hard to ignore.

Cicero · Jun 22, 2012

Just to add to this thread. Uncapped has been working flawlessly for me on 1mbps for almost a year now. I pull anything from 20gigs to 160gigs a month...no worries! Unbelievable product!

gregmcc · Jun 22, 2012

MWEB Guy said:
Good Morning Penquin, Telkom has not provided any conformation regarding pricing for the 2meg lines and we therefore cannot make any promises as to when we will be releasing new pricing.

What about your 4Mbps prices? You don't need to wait for Telkom, just announce the price drop already!

MWEBHelp · Jun 22, 2012

Penquin said:
I'm on your 4mb uncapped currently, which was actually what I was referring to. I hope you move soon on pricing, I'm not usually one to move for a R50 saving, but a R200+ a month saving, for the same product, is hard to ignore.

gregmcc said:
What about your 4Mbps prices? You don't need to wait for Telkom, just announce the price drop already!

we will announce new pricing on our 2Mbps, 4Mbps and 10Mbps products soon.

copacetic · Jun 22, 2012

MWEB Guy said:
we will announce new pricing on our 2Mbps, 4Mbps and 10Mbps products soon.

Can't wait.

D3x · Jun 22, 2012

PostmanPot said:
Better not be R299.

An extra R100 for double the speed would be awesome!

MWEB Guy said:
Good Morning Guys, we will let you know as soon as we make any changes to our product offerings.

We know this we just don't know why its taking MWEB so long. Other ISP's have released pricing. What picing from Telkom are you waiting for BTW? They making the R8 - R10 increase only as far as the web goes.

Penquin said:
Can we expect an announcement soon? I'm 8 days away from giving notice and moving to another ISP for a R200+ saving a month. And I'm not moving back if you do decide to drop prices as I'm sure it will then be a negligible saving if any.

Now that you mention it I see whats happening here. Let me almost guarantee the WILL NOT release their pricing before 8 days are up. They will wait to release pricing which will holt some people jumping ship to Afrihost due to their awesome prices.

PostmanPot · Jun 22, 2012

D3x said:
An extra R100 for double the speed would be awesome!

Yeah but then it's back to the same price for the middle range product.

--MVP-- · Jun 23, 2012

Having trouble connecting to news.mweb.co.za. Keep getting this...

(10061, "Failed to connect: (10060, 'timed out') [email protected]:119")

it was all working perfectly two days ago.

Any help would be appreciated.

MWEBHelp · Jun 23, 2012

--MVP-- said:
Having trouble connecting to news.mweb.co.za. Keep getting this...

it was all working perfectly two days ago.

Any help would be appreciated.

GOod morning MVP, have you tried connecting with the IP as yet?

--MVP-- · Jun 23, 2012

Morning Mweb Guy. Thanx for the reply.

Yeah tried the IP, still the same result.

Necuno · Jun 23, 2012

MWEB Guy, can you please see if something is up with my line/exchange/area. It is dead here, tried to connect with another ISP same thing. Thank you.

MWEBHelp · Jun 23, 2012

Pr⊕phet said:
MWEB Guy, can you please see if something is up with my line/exchange/area. It is dead here, tried to connect with another ISP same thing. Thank you.

Good MOrning Prophet, there are no reported outages in your area at the moment.

Your line readings and your account seem fine at the moment. YOur MWEB account also shows a router connection.

Necuno · Jun 23, 2012

MWEB Guy said:
Good MOrning Prophet, there are no reported outages in your area at the moment.

Your line readings and your account seem fine at the moment. YOur MWEB account also shows a router connection.

Weird. I'm going to try again, maybe another reboot does the trick, but it was extremely slow before I connected with my iphone. BRB.

MWEBHelp · Jun 23, 2012

--MVP-- said:
Morning Mweb Guy. Thanx for the reply.

Yeah tried the IP, still the same result.

Please direct message me your MWEB email address.

Also please ping news.mweb.co.za and provide me the results.

MWEBHelp · Jun 23, 2012

Pr⊕phet said:
Weird. I'm going to try again, maybe another reboot does the trick, but it was extremely slow before I connected with my iphone. BRB.

I await your feedback...

Necuno · Jun 23, 2012

MWEB Guy said:
I await your feedback...

Netlimiter reports 0.017 to 0.08kB for surfing.

tracert seems clean

Code:

Tracing route to www.telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  . [10.10.10.1]
  2     8 ms     7 ms     7 ms  41-133-92-1.dsl.mweb.co.za [41.133.92.1]
  3     9 ms     *       10 ms  tengig-0-0-0-101.vic-ipc-1.mweb.co.za [196.22.16
9.134]
  4    10 ms     9 ms     9 ms  vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
  5    12 ms     *       43 ms  tengig0-0-0-2.11.vic-p-1.mweb.co.za [196.22.169.
225]
  6    11 ms    12 ms    11 ms  tengig0-1-0-0.vic-up-1.mweb.co.za [197.80.4.125]

  7    10 ms     9 ms    10 ms  197-80-4-117.jhb.mweb.co.za [197.80.4.117]
  8    10 ms    10 ms    10 ms  196.43.25.137
  9    10 ms    10 ms     *     196.43.39.166
 10    11 ms    10 ms    10 ms  rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
 11    13 ms    13 ms    13 ms  nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.30]
 12    13 ms    14 ms    13 ms  www.telkom.co.za [196.43.22.222]

Trace complete.

However pathping not

Code:

Tracing route to www.telkom.co.za [196.43.22.222]
over a maximum of 30 hops:
  0  JadeX64-PC [10.10.10.6]
  1  . [10.10.10.1]
  2  41-133-92-1.dsl.mweb.co.za [41.133.92.1]
  3  tengig-0-0-0-101.vic-ipc-1.mweb.co.za [196.22.169.134]
  4  vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
  5     *     tengig0-0-0-2.11.vic-p-1.mweb.co.za [196.22.169.225]
  6  tengig0-1-0-0.vic-up-1.mweb.co.za [197.80.4.125]
  7  197-80-4-117.jhb.mweb.co.za [197.80.4.117]
  8     *     196.43.25.137
  9  196.43.39.166
 10  rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6]
 11  nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.30]
 12  www.telkom.co.za [196.43.22.222]

Computing statistics for 300 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           JadeX64-PC [10.10.10.6]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  . [10.10.10.1]
                                8/ 100 =  8%   |
  2   10ms    13/ 100 = 13%     5/ 100 =  5%  41-133-92-1.dsl.mweb.co.za [41.133
.92.1]
                                0/ 100 =  0%   |
  3    9ms    20/ 100 = 20%    12/ 100 = 12%  tengig-0-0-0-101.vic-ipc-1.mweb.co
.za [196.22.169.134]
                                0/ 100 =  0%   |
  4   10ms     9/ 100 =  9%     1/ 100 =  1%  vl-92.vic-hscore-1.mweb.co.za [196
.22.189.2]
                                0/ 100 =  0%   |
  5   12ms    10/ 100 = 10%     2/ 100 =  2%  tengig0-0-0-2.11.vic-p-1.mweb.co.z
a [196.22.169.225]
                                0/ 100 =  0%   |
  6   12ms    11/ 100 = 11%     3/ 100 =  3%  tengig0-1-0-0.vic-up-1.mweb.co.za
[197.80.4.125]
                                0/ 100 =  0%   |
  7   10ms     8/ 100 =  8%     0/ 100 =  0%  197-80-4-117.jhb.mweb.co.za [197.8
0.4.117]
                                2/ 100 =  2%   |
  8   10ms    14/ 100 = 14%     4/ 100 =  4%  196.43.25.137
                                0/ 100 =  0%   |
  9   10ms    16/ 100 = 16%     6/ 100 =  6%  196.43.39.166
                                0/ 100 =  0%   |
 10   10ms    20/ 100 = 20%    10/ 100 = 10%  rrba-ip-bssr-1-ge-2-48.telkom-ipne
t.co.za [196.43.23.6]
                                0/ 100 =  0%   |
 11   13ms    12/ 100 = 12%     2/ 100 =  2%  nbsc-ip-bssr-1-atm-5-0-0-1.telkom-
ipnet.co.za [196.43.23.30]
                                0/ 100 =  0%   |
 12   13ms    10/ 100 = 10%     0/ 100 =  0%  www.telkom.co.za [196.43.22.222]

Trace complete.

MWEBHelp · Jun 23, 2012

Pr⊕phet said:

Netlimiter reports 0.017 to 0.08kB for surfing.

tracert seems clean

Code:

Tracing route to www.telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  . [10.10.10.1]
  2     8 ms     7 ms     7 ms  41-133-92-1.dsl.mweb.co.za [41.133.92.1]
  3     9 ms     *       10 ms  tengig-0-0-0-101.vic-ipc-1.mweb.co.za [196.22.16
9.134]
  4    10 ms     9 ms     9 ms  vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
  5    12 ms     *       43 ms  tengig0-0-0-2.11.vic-p-1.mweb.co.za [196.22.169.
225]
  6    11 ms    12 ms    11 ms  tengig0-1-0-0.vic-up-1.mweb.co.za [197.80.4.125]

  7    10 ms     9 ms    10 ms  197-80-4-117.jhb.mweb.co.za [197.80.4.117]
  8    10 ms    10 ms    10 ms  196.43.25.137
  9    10 ms    10 ms     *     196.43.39.166
 10    11 ms    10 ms    10 ms  rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
 11    13 ms    13 ms    13 ms  nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.30]
 12    13 ms    14 ms    13 ms  www.telkom.co.za [196.43.22.222]

Trace complete.

However pathping not

Code:

Tracing route to www.telkom.co.za [196.43.22.222]
over a maximum of 30 hops:
  0  JadeX64-PC [10.10.10.6]
  1  . [10.10.10.1]
  2  41-133-92-1.dsl.mweb.co.za [41.133.92.1]
  3  tengig-0-0-0-101.vic-ipc-1.mweb.co.za [196.22.169.134]
  4  vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
  5     *     tengig0-0-0-2.11.vic-p-1.mweb.co.za [196.22.169.225]
  6  tengig0-1-0-0.vic-up-1.mweb.co.za [197.80.4.125]
  7  197-80-4-117.jhb.mweb.co.za [197.80.4.117]
  8     *     196.43.25.137
  9  196.43.39.166
 10  rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6]
 11  nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.30]
 12  www.telkom.co.za [196.43.22.222]

Computing statistics for 300 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           JadeX64-PC [10.10.10.6]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  . [10.10.10.1]
                                8/ 100 =  8%   |
  2   10ms    13/ 100 = 13%     5/ 100 =  5%  41-133-92-1.dsl.mweb.co.za [41.133
.92.1]
                                0/ 100 =  0%   |
  3    9ms    20/ 100 = 20%    12/ 100 = 12%  tengig-0-0-0-101.vic-ipc-1.mweb.co
.za [196.22.169.134]
                                0/ 100 =  0%   |
  4   10ms     9/ 100 =  9%     1/ 100 =  1%  vl-92.vic-hscore-1.mweb.co.za [196
.22.189.2]
                                0/ 100 =  0%   |
  5   12ms    10/ 100 = 10%     2/ 100 =  2%  tengig0-0-0-2.11.vic-p-1.mweb.co.z
a [196.22.169.225]
                                0/ 100 =  0%   |
  6   12ms    11/ 100 = 11%     3/ 100 =  3%  tengig0-1-0-0.vic-up-1.mweb.co.za
[197.80.4.125]
                                0/ 100 =  0%   |
  7   10ms     8/ 100 =  8%     0/ 100 =  0%  197-80-4-117.jhb.mweb.co.za [197.8
0.4.117]
                                2/ 100 =  2%   |
  8   10ms    14/ 100 = 14%     4/ 100 =  4%  196.43.25.137
                                0/ 100 =  0%   |
  9   10ms    16/ 100 = 16%     6/ 100 =  6%  196.43.39.166
                                0/ 100 =  0%   |
 10   10ms    20/ 100 = 20%    10/ 100 = 10%  rrba-ip-bssr-1-ge-2-48.telkom-ipne
t.co.za [196.43.23.6]
                                0/ 100 =  0%   |
 11   13ms    12/ 100 = 12%     2/ 100 =  2%  nbsc-ip-bssr-1-atm-5-0-0-1.telkom-
ipnet.co.za [196.43.23.30]
                                0/ 100 =  0%   |
 12   13ms    10/ 100 = 10%     0/ 100 =  0%  www.telkom.co.za [196.43.22.222]

Trace complete.

Thanks for the info.. how are you connecting? (wirelessly or via ethernet cable)

Necuno · Jun 23, 2012

LAN to router, but this started around 8:30am. I get same result with web africa. Nothing has changed in my setup, it worked perfectly last night.

MWEBHelp · Jun 23, 2012

Pr⊕phet said:
LAN to router, but this started around 8:30am. I get same result with web africa. Nothing has changed in my setup, it worked perfectly last night.

I cannot pick up anything from your line readings at the moment. Perhaps give Telkom a call and see if they can confirm a problem on their side. Let me know the outcome...

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