MWEB Uncapped ADSL - Official Q & A

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SabreWolfy said:
I am left with no conclusion other than that the problem exists upstream of my router. That means my line or a proxy server, a caching server or a shaping server.

Any suggestions welcome. I've completely and utterly exhausted my options.
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Personally, I would start a new thread in the ADSL section: but here is my suggestion. Get telkom to reset your line, and if that doesn't work get a techie out to have a look and check the line using their router. Out of interest what is your attenuation and noise margin?
 
hambone said:
Personally, I would start a new thread in the ADSL section: but here is my suggestion. Get telkom to reset your line, and if that doesn't work get a techie out to have a look and check the line using their router. Out of interest what is your attenuation and noise margin?
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Telkom has reset the line twice in the last two or three days and claimed it was fine. They only commented on the "41.5" below, saying it was fine.

Code: 
Downstream 	Upstream
SNR Margin 	34.5 dB 	12 dB
Line Attenuation 	41.5 dB 	23.5 dB
CRC Errors 	2 	0
Latency 	Fast 	Fast
 
Hi, has anyone had difficulties with applying for Mweb? I originally applied on 1 April and up to now still haven't had any progress and its pissing me off!... I get shifted from one person to another constantly, and get promised that they will call me but they never do...
 
doggy16 said:
Hi, has anyone had difficulties with applying for Mweb? I originally applied on 1 April and up to now still haven't had any progress and its pissing me off!... I get shifted from one person to another constantly, and get promised that they will call me but they never do...
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What reasons have they given? What do you mean 'applying'? Are you waiting to get an ADSL? Do you just need the account to be activated?
 
doggy16 said:
Hi, has anyone had difficulties with applying for Mweb? I originally applied on 1 April and up to now still haven't had any progress and its pissing me off!... I get shifted from one person to another constantly, and get promised that they will call me but they never do...
Click to expand...

Do it on-line. Takes a few minutes to get your login.
 
I applied online for the all inclusive package and submitted the necessary forms to them. On the application it says that a sales consultant will contact you yet no-one did. I waited a week then I contacted them to find out what was happening, after talking to two people, I found out that I did not provide one piece of documentation which is my fault but if a consultant contacted me earlier it would have been dealt with then and there... I submitted the document on the same day, then a few days later I called to find out what the progress is. The salesperson tells me that they are missing another document from me which I submitted in the beginning. So then I resubmit and told they have everything... Now I am told that they cannot convert my line to ADSL since the acc is in my relatives name, and now have to re-apply from beginning. The salesperson says that she will get someone to contact me with the forms i need. This was last Wednesday.

It is now 19 days since I first applied. If someone, had contacted me from the beginning then this mess would have been sorted in 2-3 days tops...
 
Mweb, my analogue line has been installed, how do i go about getting my all inclusive deal (4mb) from you but only have it activated from 1st May?
 
remybfg10k said:
Mweb, my analogue line has been installed, how do i go about getting my all inclusive deal (4mb) from you but only have it activated from 1st May?
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You can do it online at www.mweb.co.za/adsl. I would be careful though with the activation date. It sometimes takes time for the line to go from Telkom to Telkom Wholesale to MWEB so your activation date may be somewhat later than that. I would call 08600 32000 and make sure you have all the facts.
 
hambone said:
You can do it online at www.mweb.co.za/adsl. I would be careful though with the activation date. It sometimes takes time for the line to go from Telkom to Telkom Wholesale to MWEB so your activation date may be somewhat later than that. I would call 08600 32000 and make sure you have all the facts.
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i don't have ADSL yet though, so shouldnt it be straight from Telkom to Mweb?
 
Erm, online signup attempt #1

There are validation errors...
* Cellphone is not in the correct format

You only *allow* me to put in the cellphone number with the - - - characters, its really not my fault your forcing it.
 
Bobb said:
@MWEB: Is there any particular issue in the Durban Area? I am currently getting speedtests of 0.34mbits down to NY on speedtest.net. I have been on the 4meg uncapped option since the day you released it, and this is the first severe degredation of service that i have experienced. I have checked my connection and my line is syncing fine with plenty of noise margin so i can only assume its an MWEB specific issue?
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Just a follow up to this. The issue was a physical one between my exchange and the rest of the Telkom network so my last mile connection to the exchange was fine, but my speeds were terrible. Once MWEB identified that the issue was not on their side and we escalated the matter to Telkom directly my issue was sorted within 24 hours and i am back to fantastic speeds on my uncapped account. I am 100% a happy customer with MWEB so far.
 
Slow News server download

I would like to ask the Mweb guy if news (NNTP port 119) is shaped because my download is very slow (with mweb news sever and/or a overseas free news server)
I am on 384 uncapped and only get 10 kb/s (out of 40kb/s line speed) in peak times and maximum 15kb/s after hours.

I have tried with a CAPPED Mweb DSL account with the same results. However, if I switch to a telkom CAPPED ADSL account (using free overseas news sever) I get full line speed.

Seems it does not depend on which news server I use, but that it is rather shaped by protocol.

Anyone else experience this?
 
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