MWEB Uncapped Subscribers Feedback

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I just still wanna know why something that was working is now dead since the issues from last week ........ that's all.
 
Will@MWEB said:
I realize that for reasons which will probably forever remain a mystery that up until recently some of you were getting full speeds on the news server and that now there is a perception that we have in some way implemented a harsher shaping policy and are now trying to brush things over with a generic responses.

Please allow me to clarify a few points here:

Firstly news is and will remain for the foreseeable future a shaped service which is categorized as p2p. These traffic types get the lowest priority on the network, this is not something that we've just implemented it has been the case from day one.

Now secondly in terms of the complaint that something has changed in the last few weeks a number of QoS improvements have been put in place, however nothing has been done to intentionally decrease, or negatively impact on news and p2p traffic. In fact a lot of the work that was done has been centred around improving QoS to allow a more dynamic shaping experience for p2p users. I am working from home today and I just launched a torrent test which is running at 220KB/s - not bad for 10 past 8 in the morning I'd say.

Having said all of this I have heard and acknowledged the fact that some of you feel that the NNTP experience specifically has worsened.
I have taken this feedback to our network team and they have assured me that nothing specific that they have implemented over the past 3 weeks should have had this effect. They have also showed me graphical evidence which indicates that going back to last month measured overall throughput on nntp traffic and specifically to the MWEB news server has not significantly changed. You can draw your own conclusions from this in light of the fact that previously some of you were reporting getting full speeds.
Notwithstanding this I have asked them to continue to investigate and to try and see if there is any way that they can improve on the NNTP experience within the boundaries that are set by the overall amount of bandwidth available for p2p.
However as I have stated previously I cannot offer you any guarantees that they will be able to accomplish this in the short term.

I have responded to posts on this subject previously as well as to private messages, if my responses seemed a little generic then I apologize. The answer above is the best one I can give you for now. Also please understand as a general rule MWEB Guy will not engage in too much discussion around p2p other than to remind people of the shaping policies if they are queried.

Thanks
Will
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mmm....

direct downloading a 40 kb file at 1 kb/s on mweb 4mb uncapped..................
and it fails everytime because the downloads are fjdkl'd...
your fancy responses mean nothing to me, I want a fix for my ridiculous speed issue.
 
There is no fix, did u not understand what he was saying? To cut it short, for the past 8 months mweb made a mistake, these are now your new speeds u will be getting for R539p/m.

Good luck!
 
Looney said:
There is no fix, did u not understand what he was saying? To cut it short, for the past 8 months mweb made a mistake, these are now your new speeds u will be getting for R539p/m.

Good luck!
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really? *prepares the mweb cancellation form*. Cya fellaz. Been a good run.
 
Shevath said:
@Will, So Mweb didn't know they were making a mistake for the past 9+months? LOL!!!! I know maybe a month or 2 back a few people got similer speeds on the news servers that they got now, Mweb guy said they were working om it and a week later BAM! Full speed again. So to tell us this is normal shaping is total BS!!! Mweb is shaping NNTP harsher than usual, and for the complete LACK of integrity and dishonesty I will be looking out for a new ISP. Thank you for the service I got for 8 months prior to this btw.
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I'm not sure where the 9 months comes into play, I can recall countless discussions with customers around the shaping on NNTP and I have in the past approached our networks team and discussed options to try and level the playing field a bit more between nntp and torrents so to me this really isn't a new scenario.
As I've stated the overall usage of news has not changed, so perhaps one of the recent QoS adjustments has caught up with users who for reasons unknown where able to acheive higher speeds than others on NNTP and levelled the playing field. It's very difficult to determine this as p2p allocation is not a perfect system and we don't keep statistics on individual user's protocol usage just overall trends, however as I have stated I have asked for further investigation to be carried out.

I really apologize if you feel that I am trying to mislead you in some way. I have laid out the facts of the matter as I have them available to me and provided you with an honest response as to what can and cannot be done in terms of the concerns raised.
 
darxx said:
mmm....

direct downloading a 40 kb file at 1 kb/s on mweb 4mb uncapped..................
and it fails everytime because the downloads are fjdkl'd...
your fancy responses mean nothing to me, I want a fix for my ridiculous speed issue.
Click to expand...

darxx what you're describing doesn't sound as if it's related to the current discussion, but it certainly sounds like a problem! Please send MWEB Guy your details and he will assist you immediately.
 
Will@MWEB said:
darxx what you're describing doesn't sound as if it's related to the current discussion, but it certainly sounds like a problem! Please send MWEB Guy your details and he will assist you immediately.
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thanks Will@Mweb..
 
Im saying, that after they sort out your problem, u might still not be satisfied with the results considering the drastic shaping policies which they are now claiming to be the norm, and that the last 8 months have just been a terrible mistake on their part :)
 
Looney said:
Im saying, that after they sort out your problem, u might still not be satisfied with the results considering the drastic shaping policies which they are now claiming to be the norm, and that the last 8 months have just been a terrible mistake on their part :)
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mmmmmmmmmmm... don't you worry, im keeping that form handy in case such a situation were to occur. but for now I will try and have faith that the problem will be resolved shortly.
 
If p2p gets the lowest priority it would be safe to assume that the more we use the web for normal browsing, Steam DL's, gaming, VPN etc, combined with the guaranteed capacity you provide to your business customers, the slower p2p as a whole gets?

Mweb has a very large user base. If say 20% of those people use mweb largely for p2p data, then you have alot of people using low priority protocols trying to utilize a smaller allotment of "free" bandwidth that is being superseded by the other 80% of normal users anyway.

This is just for clarification purposes. I am not flaming. just wanna get my fact correct.

BTW, that London QoS controller is the shiz.

I have been re-downloading all my steam games again and its been hurting my MP, but since most of it got fixed, i set my DL location to the UK, and start DL, then play MP without any problems.. DLs slow a bit, but as soon as i stop playing they ramp up again. im all for that. same for torrents.

For posterity here are my details:
Mweb Uncapped 4Meg for 9 Months now, on 8meg line
Steam DL's, Torrents, and NNTP from mweb and newsdemon.
Heavy web browsing with youtubeHD

Torrents are stable at 180K/s up to around 360K/s on a well seeded torrent and after around 8 at night.

Youtube Vids buffer only on 1080p and then only for a few seconds then all is good.

Gaming to JHB server = epic
CPT server are ok, but from 30-40 for JHB to 70ms here

NNTP: Mweb is slow alot of the time but i usually get around 10GB a day so that fine for me..
Newsdemon is always full speed but i dont DL much these days. Maybe 100GB in a very heavy month.

And before you all flame me for simply stating my fact and opinions, this is just my use case.. It's different for all of you im sure. But its not all bad..

What im getting at is that if its possible for this happy customer to get good service you all should get it. :)

TL;DR: Flarble flarble flarble lol.. prolly not interested anyway
 
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darxx said:
mmmmmmmmmmm... don't you worry, im keeping that form handy in case such a situation were to occur. but for now I will try and have faith that the problem will be resolved shortly.
Click to expand...

I have already filled out that form :P
 
Will@MWEB said:
I'm not sure where the 9 months comes into play, I can recall countless discussions with customers around the shaping on NNTP and I have in the past approached our networks team and discussed options to try and level the playing field a bit more between nntp and torrents so to me this really isn't a new scenario.
As I've stated the overall usage of news has not changed, so perhaps one of the recent QoS adjustments has caught up with users who for reasons unknown where able to acheive higher speeds than others on NNTP and levelled the playing field. It's very difficult to determine this as p2p allocation is not a perfect system and we don't keep statistics on individual user's protocol usage just overall trends, however as I have stated I have asked for further investigation to be carried out.

I really apologize if you feel that I am trying to mislead you in some way. I have laid out the facts of the matter as I have them available to me and provided you with an honest response as to what can and cannot be done in terms of the concerns raised.
Click to expand...

For 8 months there has been no shaping, and it's not just me but quite allot of mweb users had the same experience. The start of this month BAM! speeds plummet. "recent QoS adjustments", sounds like harsher shaping policies to me.
 
Shebam and I work together - and he invited me to MWEB - we have very similar experiences with you guys,
I am just irked every time that my International gaming / access to my servers in Europe goes down (SEACOM) - I have done quite a bit of downloading (mostly paid news servers).
Got no major worries here tbh
 
My 2c worth. I find that since I changed to MWEB uncapped from 5GB capped account, using a 4meg line and account on both, that my download speeds have decreased, general browsing and email much unchanged, but torrents etc are much slower. However I knew that this was possible and accepted it, I have much more freedom in what I can download now and don't have to worry about being capped. My major concern at present is the fact the reguarly my Mweb home page dns doesn't resolve and I have to reboot router to get access to Mweb Home, other sites generally fine, this never happened on 5 gb capped. All in all I am satisfied with my Mweb experience.
 
shebam and anthropoid, the reason you have no problem with paid news servers is because newsdemon u can use port 80 on. This is actually against mweb's rules and if they were to check your accounts your accounts would be closed. This is not an option for people like us that do not want to breach the TOS and get our accounts cancelled.
 
Patiently awaiting a resolve here. I really need some downloads urgently. being shaped down to 15kb/s for p2p on a 4mb line is not nice. If that is indeed what is going on here...
 
Sillicur said:
shebam and anthropoid, the reason you have no problem with paid news servers is because newsdemon u can use port 80 on. This is actually against mweb's rules and if they were to check your accounts your accounts would be closed. This is not an option for people like us that do not want to breach the TOS and get our accounts cancelled.
Click to expand...

I have used MWEB news in the past, and it is actually still performing 'ok' - I am getting 150Kb/s from it atm - granted I only synch @ 2048
 
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