MWEB Uncapped Subscribers Feedback

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I never had a problem with the chat (at least not sustained) until 3-4 weeks ago. How bandwidth intensive could it be? I mean, when I can download a file at 270 KB/s (as I've just done) I don't see why the gmail chat should be struggling.
 
Packet loss

I'm getting pretty bad packet loss atm.

BBC:
Code: 
Ping statistics for 212.58.246.85:
    Packets: Sent = 1270, Received = 1172, Lost = 98 (7% loss),
Approximate round trip times in milli-seconds:
    Minimum = 165ms, Maximum = 491ms, Average = 177ms

MWeb:
Code: 
Ping statistics for 196.2.63.110:
    Packets: Sent = 1554, Received = 1528, Lost = 26 (1% loss),
Approximate round trip times in milli-seconds:
    Minimum = 11ms, Maximum = 839ms, Average = 25ms

Something up with international :(
 
copacetic said:
How can I tell?
Click to expand...

Hi copacetic,

When you on the internet does the router drop connection? Is it only Gmail that is giving issues? Can you browse?

I had a look into your account and it shows your connection has been stable since 19 June.

Kind regards,

MWEB Guy
 
hereticangel said:
yes i know you guys are using it inside, try to use the app its less bandwidth intensive, gmail , is actually heavy on bandwidth etc.

and then you can also use outlook to retrieve gmail emails, then you dont have to even load gmail :P
Click to expand...

Thing is, the whole point of doing in within Gmail, is I can do it on any computer I happen to be on.

In any case, in this modern age of technology, you'd hope that we can keep an internet based text chat service running without a hitch...
 
MWEB Guy said:
Hi copacetic,

When you on the internet does the router drop connection? Is it only Gmail that is giving issues? Can you browse?

I had a look into your account and it shows your connection has been stable since 19 June.

Kind regards,

MWEB Guy
Click to expand...

Everything is seems okay, far as I can tell, yeah (aside from speeds that seem to be a bit all over the place).

It's just the Gmail thing that's a bother.

It's not literally every half an hour, just to clarify, it's fairly random, but enough that it's a hassle.
 
Hey guys,

For the past two weeks or so my NNTP has been shockingly slow. The speeds will drop from about 250kb/s down to about 5 bytes a second :/ I've used about 30GB's the last time I checked... why is usenet so slow? Even when I'm on just over 14GB's.
Can you guys check it out please?

Tried everything. My NNTP is even over SSL.
 
dazzazzad said:
I've had the same problem for the past 3-4 weeks. I've got no sustained complaints from browsing to torrents to usenet, EXCEPT for little old gmail chat. It really is driving me nuts. I'm in Cape Town.
Click to expand...

I'll see if we can replicate from our side and look into this.
 
So I got my third warning. I have disabled SSL since the previous warning.

I give up it seems as if MWeb is now issuing warnings purely based on throughput. It seems that even usage over weekends are no longer acceptable.

Their Abuse department are also incapable of providing proper reasons for their warnings. This is total BS.
 
rsd said:
I'm getting pretty bad packet loss atm.

BBC:
Code: 
Ping statistics for 212.58.246.85:
    Packets: Sent = 1270, Received = 1172, Lost = 98 (7% loss),
Approximate round trip times in milli-seconds:
    Minimum = 165ms, Maximum = 491ms, Average = 177ms

MWeb:
Code: 
Ping statistics for 196.2.63.110:
    Packets: Sent = 1554, Received = 1528, Lost = 26 (1% loss),
Approximate round trip times in milli-seconds:
    Minimum = 11ms, Maximum = 839ms, Average = 25ms

Something up with international :(
Click to expand...

Hi rsd,

I checked with our network team and there is currently no issues with international traffic. Please advise if you are still experiencing international issues.

Kind regards,

MWEB Guy
 
Anybody knows what happens if your MWeb account gets suspended due to abuse?

Will I get billed for next month? I think it's time MWeb and me part ways.
 
HTTP Downloads

Downloading from apple site (update combined) not even getting 200KB/s

wonder if I should contact the call center

Update

Apparently we must use @dslmweb.co.za at night and mweb.co.za during the day.

@dslmweb.co.za => ipc
@mweb => saix
 
Last edited:
VJB 449 said:
Anybody knows what happens if your MWeb account gets suspended due to abuse?

Will I get billed for next month? I think it's time MWeb and me part ways.
Click to expand...

Hi VJB 449,

You can email our abuse department, [email protected] and they will advise further.

Kind regards,

MWEB Guy
 
jeanres said:
Downloading from apple site (update combined) not even getting 200KB/s

wonder if I should contact the call center

Update

Apparently we must use @dslmweb.co.za at night and mweb.co.za during the day.

@dslmweb.co.za => ipc
@mweb => saix
Click to expand...

Hi interesting bit of info ! have you tried and does it make a difference?
 
Dear MWEB Guy

I have received warnings for excessive usage, and have responded and adjusted my usage patterns. Please note however, that over the past six months, my usage pattern has been consistant.

My service has always been excellent for the past year, except for the cable breaks, etc

I have never bypassed any of your protocols, yet the warnings keep on coming.

Where do I go from here?
 
Nikon_ said:
Dear MWEB Guy

I have received warnings for excessive usage, and have responded and adjusted my usage patterns. Please note however, that over the past six months, my usage pattern has been consistant.

My service has always been excellent for the past year, except for the cable breaks, etc

I have never bypassed any of your protocols, yet the warnings keep on coming.

Where do I go from here?
Click to expand...

Hi Nikon_,

Please make contact with our abuse department via [email protected] and they will advise further.

Kind regards,

MWEB Guy
 
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