MWEB Uncapped Subscribers Feedback

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I've appeneded the posts as i cannot find the new official Q&A thread

Slowly but surely my UNCAPPED UNSHAPED is starting to perform worse and worse each day, right now i am not even getting 20k/s from both an http download AND a newsserver download TOGETHER.

Mweb, i hope there is some type of glitch but the second i drop under 2GB/day i jump ISP's

August 05, 2010 32.2 1307.2 1339.4
August 04, 2010 58.7 2058.3 2117.0
August 03, 2010 65.5 2473.0 2538.5
August 02, 2010 88.0 2570.0 2658.0
August 01, 2010 131.2 2839.6 2970.8
TOTAL 375.5 11248.2 11623.7

stopped all downloads etc and ran speedtest

Pretoria
http://www.speedtest.net/result/904208986.png

London
http://www.speedtest.net/result/904212695.png

What is going on here?

http://mybroadband.co.za/vb/showthr...Unofficial-Q?p=4464330&viewfull=1#post4464330
 
milomak said:
i also doubt there's anything dynamic about the shaping. On Friday and now; 1h00 sees a speed jump to 300kB/s from around 150kB/s. Call me a skeptic.

edit: it strikes me - during office hours you get worse speed than what was the IS after hours uncapped. between 8pm and 1am you also get worse speeds. between 1am and 8am u can't be sure to get full line speed.

the restrictions on this account are really unbelievable for what is meant to be uncapped.

edit2: the flip side is whether we should chase this as consumers. we believe we have uncapped accounts. but are the high usage accounts any better for us? what would happen to costs if these were advertised as 700GB accounts (4Mbps users)? I use close to 300GB pm. Would that change my and others habits?
Click to expand...

I've been with axxess with for just over a month and a bit, and there service is amazing, full speed all the time, obviously if im not throttled during the day. Im yet to see when the thresholding policy kicks in.
 
*touches every piece of wood in a 5 km radius*

VERY happy with my connection recently. Just finished a 350 Meg download in a couple of minutes. It stayed constant at ~350k/s for most of the download. Also managed to stream a ~5 minute 1080p HD video on YouTube with no buffering.

Well done, guys. Barring a couple of minutes of no connectivity on er... Tuesday night I think it was, it's cruising along nicely now. Thanks!

And no, I'm not on 10meg ADSL... yet *keeps on praying to the interwebz gods* :)
 
Eish, see? I jinxed it! Heh. Weird connectivity this morning. Some sites load fine and others, like mybb, don't. Typing this from my iPhone.

Let's hope it's just a small glitch.
 
The day before yesterday and yesterday, my nntp was going at 1 - 3KB/s. Speed on other apps were doing fine. Then it shot up last night, 6pm pronto! wtf?
Anyone else had the same?
 
Tuesday evening my line speed dropped to about 2kBps, but it had nothing to do with MWEB. Using my WA account I got the same speeds, barely able to open a simple web page. Wednesday morning, all was fine again on both WA and MWEB. Telkom possibly busy breaking their network trying to upgrade people? Nope, I'm still synced to 4096kbps.
 
I've been trying to play counter strike source and my ping on local severs (most based in jhb) is never lower than 130 for the last few days. On servers hosted by Internet Solutions I am not getting pings lower than 300. Thoughts on what might be happening? Mweb has been very good to me since I subscribed about 3 months ago but it's getting worse and worse. I'm on 384 uncapped
 
Staple said:
I've been trying to play counter strike source and my ping on local severs (most based in jhb) is never lower than 130 for the last few days. On servers hosted by Internet Solutions I am not getting pings lower than 300. Thoughts on what might be happening? Mweb has been very good to me since I subscribed about 3 months ago but it's getting worse and worse. I'm on 384 uncapped
Click to expand...

There's a problem with Telkom at
some exchanges. They're upgrading
them to new speeds and things.

The symptoms are high latency.

MWEB isn't the best for CSS,
because they over-shape games.
 
gregmcc said:
Speeds suck atm - getting a whole 60Kbs on a 4Mbps line. Its 23:30 and they're still shaping us??!!
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all those 10meg users...no? but then again, even tho Mweb is the better one of the bunch, its 80% crappy speeds from them anyway! hardly ever get faster than 150k/200k
 
My connection has been behaving pretty good *touch wood again*. But yah, the pre six o clock shaping is definitely annoying. I was told that there's no shaping, it's just because businesses still use their connections until then and that's why the speeds are slower before six.

Erm. Yah. Sure.
 
TheYak said:
My connection has been behaving pretty good *touch wood again*. But yah, the pre six o clock shaping is definitely annoying. I was told that there's no shaping, it's just because businesses still use their connections until then and that's why the speeds are slower before six.

Erm. Yah. Sure.
Click to expand...

Are you on an unshaped product?
 
gregmcc said:
Still running at 65Kbps - looks like I"m shaped 24x7 now :(
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Hi greg.

Please send us a PM with some detail on the problems you're experiencing and we'll see what can be done to improve the situation.
 
MWEB cant you guys introduce a Product thats better suited for Gaming as its very unpredictable when Dynamic shaping is applied? spending 2x as more for an unshaped to game with, not worth it.
 
Degaron said:
MWEB cant you guys introduce a Product thats better suited for Gaming as its very unpredictable when Dynamic shaping is applied? spending 2x as more for an unshaped to game with, not worth it.
Click to expand...

This is definitely something that's under consideration although I can't give you any specifics at this point. I'm sure that you will also see improvements in the gaming performance on our shaped products as we grow our IPC network.
 
Come on Mweb.. your speeds have bad all weekend..

Whats with the heavy shaping all weekend... 65k a second is bad.. last night around midnight I was getting even slower than that.
 
Good morning everyone :)

@Adrenalin and fbman, please PM your details to me and I'll get someone to look into the current issues you're having.
 
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