MWEB Uncapped Subscribers Feedback

[TheYak]

Are you on an unshaped product?

I am not, no. I'm on 4 meg shaped. Look, I'm VERY happy with the connection most of the time. But it has it's moments of sheer frustration. Like the speed before 6 in the evening, for instance.

 

[MWEBHelp]

I am not, no. I'm on 4 meg shaped. Look, I'm VERY happy with the connection most of the time. But it has it's moments of sheer frustration. Like the speed before 6 in the evening, for instance.

We understand shaping can be frustrating, unfortunately it is neccesary to ensure that we offer the best possible experience on high priority traffic at all times. I see from the inbox history that our team here has provided you with some Tech Support recently - please let us know if there is anything else we can do.

Kind Regards
MWEB Operations

 

[charlieharper]

I'm very happy with Mweb 4096kbps Uncapped Shaped. Get good speeds often (350kb/s - 420kb/s depending on the server I'm downloading from), Local gaming, like CoD4, MW2 etc. is decent (pings vary 30-80ms although I get the odd spike to about 200ms).

Overall, Mweb is to stay as my ISP

 

[Phinix]

I'm very happy with Mweb 4096kbps Uncapped Shaped. Get good speeds often (350kb/s - 420kb/s depending on the server I'm downloading from), Local gaming, like CoD4, MW2 etc. is decent (pings vary 30-80ms although I get the odd spike to about 200ms).

Overall, Mweb is to stay as my ISP

Same here, 100% happy with Mweb.

 

[MWEBHelp]

Same here, 100% happy with Mweb.

Thanks for the support guys we really appreciate it

 

[d7e7r7]

@MwebOperations - not dissing your service at all or anything but why are you guys R20 more than most of the other ISP's offering uncapped? Is there a specific reasoning behind it?

 

[GingerBeer]

I'm very happy with Mweb 4096kbps Uncapped Shaped. Get good speeds often (350kb/s - 420kb/s depending on the server I'm downloading from), Local gaming, like CoD4, MW2 etc. is decent (pings vary 30-80ms although I get the odd spike to about 200ms).

Overall, Mweb is to stay as my ISP

I would expect a ping of around 40ms
on a 384K line. That enables you to
play games with fast reaction times.

With a 4Meg line, 80ms is pretty bad.
That should be <20ms. I guess if you're
playing DOTA or something slow then
you'll be fine.

The spikes can be quite annoying because
you have to change your playing style
constantly.

 

[SabreWolfy]

@MwebOperations - not dissing your service at all or anything but why are you guys R20 more than most of the other ISP's offering uncapped? Is there a specific reasoning behind it?

Consider any additional services bundled with the account. MWeb provides 300 free Wifi minutes per month with all (?) capped and uncapped accounts. Been quite useful to me on many occasions.

I suppose it could also be a practical issue. I offer a service at R200 per month. You offer it at R180. John offers it at R175. I undercut and go for R174. You respond and go for R170. It can eventually get very confusing for customers and accounts departments. I may just decide to keep my service at R200.

 

[Aharon]

Could we negotiate to zero?

 

[Chevron]

I now HATE MWEB, when before I just disliked them.

I have been lagging out of all my StarCraft2 matches for the past two days yet games on the local Warcraft server play fine. Please fix your international connectivity!!!!!!


Fuuuuuuuuuuuuuuuuuuuuuuuuuu!

 

[MWEBHelp]

The spikes can be quite annoying because
you have to change your playing style
constantly.

Gingerbeer is right those spikes can be annoying - I find that having a slightly higher ping can often be preferable if it's more stable. Anything sub 100 is really quite playable though.
You must really be a very serious gamer if you're after a sub 20 Gingerbeer - those are practically LAN conditions

As a matter of interest this is what a pingtest to games.saix.net looked like from our 384k testbench in Cape Town a few minutes ago - I certainly wouldn't find it too challenging to get some frags in on that connection!

Pinging games.saix.net [196.43.22.222] with 32 bytes of data:
Reply from 196.43.22.222: bytes=32 time=45ms TTL=244
Reply from 196.43.22.222: bytes=32 time=47ms TTL=244
Reply from 196.43.22.222: bytes=32 time=55ms TTL=244
Reply from 196.43.22.222: bytes=32 time=57ms TTL=244
Reply from 196.43.22.222: bytes=32 time=53ms TTL=244
Reply from 196.43.22.222: bytes=32 time=54ms TTL=244
Reply from 196.43.22.222: bytes=32 time=56ms TTL=244
Reply from 196.43.22.222: bytes=32 time=52ms TTL=244
Reply from 196.43.22.222: bytes=32 time=52ms TTL=244
Reply from 196.43.22.222: bytes=32 time=53ms TTL=244
Reply from 196.43.22.222: bytes=32 time=51ms TTL=244
Reply from 196.43.22.222: bytes=32 time=54ms TTL=244
Reply from 196.43.22.222: bytes=32 time=49ms TTL=244
Reply from 196.43.22.222: bytes=32 time=53ms TTL=244
Reply from 196.43.22.222: bytes=32 time=48ms TTL=244
Reply from 196.43.22.222: bytes=32 time=50ms TTL=244
Reply from 196.43.22.222: bytes=32 time=49ms TTL=244
Reply from 196.43.22.222: bytes=32 time=46ms TTL=244
Reply from 196.43.22.222: bytes=32 time=46ms TTL=244
Reply from 196.43.22.222: bytes=32 time=47ms TTL=244
Reply from 196.43.22.222: bytes=32 time=50ms TTL=244
Reply from 196.43.22.222: bytes=32 time=46ms TTL=244
Reply from 196.43.22.222: bytes=32 time=47ms TTL=244
Reply from 196.43.22.222: bytes=32 time=48ms TTL=244
Reply from 196.43.22.222: bytes=32 time=45ms TTL=244
Reply from 196.43.22.222: bytes=32 time=45ms TTL=244
Reply from 196.43.22.222: bytes=32 time=46ms TTL=244
Reply from 196.43.22.222: bytes=32 time=55ms TTL=244
Reply from 196.43.22.222: bytes=32 time=53ms TTL=244
Reply from 196.43.22.222: bytes=32 time=54ms TTL=244

Ping statistics for 196.43.22.222:
Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 45ms, Maximum = 57ms, Average = 50ms

 

[SabreWolfy]

384kbps account in JHB. I was streaming audio while doing this.

$ ping games.saix.net
PING games.saix.net (196.43.22.222) 56(84) bytes of data.
64 bytes from nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za (196.43.22.222): icmp_seq=1 ttl=244 time=32.7 ms
64 bytes from nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za (196.43.22.222): icmp_seq=2 ttl=244 time=109 ms
64 bytes from nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za (196.43.22.222): icmp_seq=3 ttl=244 time=124 ms
64 bytes from nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za (196.43.22.222): icmp_seq=4 ttl=244 time=271 ms
64 bytes from nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za (196.43.22.222): icmp_seq=5 ttl=244 time=166 ms
64 bytes from nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za (196.43.22.222): icmp_seq=6 ttl=244 time=400 ms
64 bytes from nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za (196.43.22.222): icmp_seq=7 ttl=244 time=32.1 ms
64 bytes from nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za (196.43.22.222): icmp_seq=8 ttl=244 time=30.5 ms
64 bytes from nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za (196.43.22.222): icmp_seq=9 ttl=244 time=30.1 ms
64 bytes from nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za (196.43.22.222): icmp_seq=10 ttl=244 time=29.3 ms
64 bytes from nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za (196.43.22.222): icmp_seq=11 ttl=244 time=27.2 ms
64 bytes from nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za (196.43.22.222): icmp_seq=12 ttl=244 time=37.0 ms
^C
--- games.saix.net ping statistics ---
13 packets transmitted, 12 received, 7% packet loss, time 12015ms
rtt min/avg/max/mdev = 27.208/107.681/400.811/114.538 ms

 

[MWEBHelp]

Consider any additional services bundled with the account. MWeb provides 300 free Wifi minutes per month with all (?) capped and uncapped accounts. Been quite useful to me on many occasions.

I suppose it could also be a practical issue. I offer a service at R200 per month. You offer it at R180. John offers it at R175. I undercut and go for R174. You respond and go for R170. It can eventually get very confusing for customers and accounts departments. I may just decide to keep my service at R200.

At the end of the day it's not just about the price. This is not my area of expertise - I'll leave that part up to the products and marketing guys, but personally I feel that our prices are extremely competitive and offer great value for money. Plus we put 250% into trying to give you the best possible customer service experience around, which has to be worth an extra rand, or two!

 

[SabreWolfy]

At the end of the day it's not just about the price. This is not my area of expertise - I'll leave that part up to the products and marketing guys, but personally I feel that our prices are extremely competitive and offer great value for money. Plus we put 250% into trying to give you the best possible customer service experience around, which has to be worth an extra rand, or two!

Yeah. I'm happy with the 384kbps uncapped service from MWeb. Before that, my 1GB then 2GB then 3GB capped account was good too.

 

[MWEBHelp]

@Qwikslver

If I recall international Battlenet has always been a bit of a source of frustration. Once you get out of the launch area it's dependent on the links between yourself and your opponent and for all you know they could be 70, or 80 hops away somewhere in the middle of the Ukraine, or even worse Korea (in which case you're going to be lagging and losing badly )

From what I've seen recently comparitive international pings on Seacom have been quite good, but if you can Inbox me some specifics on what you're experiencing I'd be happy to do some investigation around this.

 

[sand_man]

why are you guys R20 more than most of the other ISP's offering uncapped?

More like the other ISP's being R20 cheaper. MWEB were the 1st with the uncapped offering at these lovely rates. Competitors came in and undercut MWEB. I used Afrihost uncapped when they 1st came out as well as MWEB uncapped. Afrihost product at the time was superb running at max speed 24/7, then came the proposed incremental degradation dependent on bandwidth used and from then it was a no brainer. Dropped Afrihost and went with MWEB. To date the product has been a revelation.

 

[Chevron]

@Qwikslver

If I recall international Battlenet has always been a bit a source of frustration. Once you get out of the launch area it's dependent on the links between yourself and your opponent and for all you know they could be 70, or 80 hops away somewhere in the middle of the Ukraine, or even worse Korea (in which case you're going to be lagging and losing badly )

From what I've seen recently comparitive international pings on Seacom have been quite good, but if you can Inbox me some specifics on what you're experiencing I'd be happy to do some investigation around this.

It's happening to my brother and I so it's not my pc. My router will say we remain connected yet in games I lag out. Without downloading else at the time.

At first I thought it was because I set my router to connect at adsl2+, but changing it back to D.Gmt didn't help. I played warcraft in the sa server for a few hours last night without issue, but starcraft keeps getting issues. Once I even got disconnected from battlenet. But then a second later it says I'm connected to battlenet again. If it was my router it would take a lot longer to reconnect and its a brand new router.

I havent been playing 1v1s were it could just be distance. Some games will play fine others just wont. I have hosted 4v4s without issue as well. Seems to be weird spikes that sometimes last a few seconds, other times a minute.

 

[SabreWolfy]

It's happening to my brother and I so it's not my pc. My router will say we remain connected yet in games I lag out. Without downloading else at the time.

At first I thought it was because I set my router to connect at adsl2+, but changing it back to D.Gmt didn't help. I played warcraft in the sa server for a few hours last night without issue, but starcraft keeps getting issues. Once I even got disconnected from battlenet. But then a second later it says I'm connected to battlenet again. If it was my router it would take a lot longer to reconnect and its a brand new router.

I havent been playing 1v1s were it could just be distance. Some games will play fine others just wont. I have hosted 4v4s without issue as well. Seems to be weird spikes that sometimes last a few seconds, other times a minute.

Is it possible that it is a Battle.Net/Blizzard related issue or congestion on one of the hops?

 

[MWEBHelp]

It's happening to my brother and I so it's not my pc. My router will say we remain connected yet in games I lag out. Without downloading else at the time.

At first I thought it was because I set my router to connect at adsl2+, but changing it back to D.Gmt didn't help. I played warcraft in the sa server for a few hours last night without issue, but starcraft keeps getting issues. Once I even got disconnected from battlenet. But then a second later it says I'm connected to battlenet again. If it was my router it would take a lot longer to reconnect and its a brand new router.

I havent been playing 1v1s were it could just be distance. Some games will play fine others just wont. I have hosted 4v4s without issue as well. Seems to be weird spikes that sometimes last a few seconds, other times a minute.

Inbox me your contact details. If you don't mind being a 'test subject' I'll make contact with you tomorrow and we'll try and get some analysis going on your Starcraft traffic to see if there's anything that we can do to assist with this.

 

[thedon124]

My line syncs and all is well, however, I have no internet connection.
What's going on?

Edit: It's back up now....Can turn the 3G off...lol