MWEB Uncapped Subscribers Feedback

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copacetic said:
For the record, my torrents have been utterly abysmal the last couple of days.

I am beginning to hate this ****ing country and its attitude to technology.

Why do such simple things need to be such a bleeding struggle?
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copacetic have you done any troubleshooting with the reps here previously? If not PM me your details and I'll take a look myself tomorrow.
 
hambone said:
Agree 100%. A friend of mine, also on uncapped asked me to come have a look at his network because the frequent disconnects were irritating him, on the LAN too. First thing I did was have a look at the routers mapping table: over 1300 open ports. Hence jam. He had a download PC running uTorrent at 900 possible ports, with 250 max connections per torrent and 5 simultaneous downloads. I changed it to 250 total, and 2 simultaneous downloads and he says its going like a boeing now.
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Ouch! I think part of the problem is that we have a lot of newcomers to the world of torrents since we launched uncapped and some of them are getting their settings from guides written for people on 100mb connections :o
 
Will@MWEB said:
copacetic have you done any troubleshooting with the reps here previously? If not PM me your details and I'll take a look myself tomorrow.
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RE torrents specifically? I don't think so. It's just one torrent that I've been trying to get for about a week now, and it has been very slow the last couple of days in comparison to the previous few.

Thanks for the offer of assistance but I'll be honest, it's getting a shade vexing having to go through a procedure everytime something is not working right.

At the moment my Hotfile issue is slightly more pressing to me, as it doesn't work at all, but as I said, I have a call back for Friday. I am going to activate my Afrihost free gig to download that particular file tomorrow, so there is no rush. In fact after I get the file, I'll likely never use Hotfile ever again, so no rush at all really.

I understand that this is a shaped account but as I keep saying to your poor beleaguered colleagues on the phone, shaping is one thing, not working at all is another and my experience RE a couple of sites is that they are dead in the water on this account only. This is unacceptable, and every time I try and deal with it, it involves hours on the phone and days of waiting.

Frankly, it just seems to me that you need to get your network back to the way it was in the beginning. That was a positively euphoric experience, recently not so much on the shaped side of things. Priority protocols have always been perfect on my side.
 
copacetic said:
RE torrents specifically? I don't think so. It's just one torrent that I've been trying to get for about a week now, and it has been very slow the last couple of days in comparison to the previous few.

Thanks for the offer of assistance but I'll be honest, it's getting a shade vexing having to go through a procedure everytime something is not working right.

At the moment my Hotfile issue is slightly more pressing to me, as it doesn't work at all, but as I said, I have a call back for Friday. I am going to activate my Afrihost free gig to download that particular file tomorrow, so there is no rush. In fact after I get the file, I'll likely never use Hotfile ever again, so no rush at all really.

I understand that this is a shaped account but as I keep saying to your poor beleaguered colleagues on the phone, shaping is one thing, not working at all is another and my experience RE a couple of sites is that they are dead in the water on this account only. This is unacceptable, and every time I try and deal with it, it involves hours on the phone and days of waiting.

Frankly, it just seems to me that you need to get your network back to the way it was in the beginning. That was a positively euphoric experience, recently not so much on the shaped side of things. Priority protocols have always been perfect on my side.
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Let me have the details of the hotfile download you're busy with - I'd like to see what the experience is on that myself.
 
copacetic said:
RE torrents specifically? I don't think so. It's just one torrent that I've been trying to get for about a week now, and it has been very slow the last couple of days in comparison to the previous few.

Thanks for the offer of assistance but I'll be honest, it's getting a shade vexing having to go through a procedure everytime something is not working right.

At the moment my Hotfile issue is slightly more pressing to me, as it doesn't work at all, but as I said, I have a call back for Friday. I am going to activate my Afrihost free gig to download that particular file tomorrow, so there is no rush. In fact after I get the file, I'll likely never use Hotfile ever again, so no rush at all really.

I understand that this is a shaped account but as I keep saying to your poor beleaguered colleagues on the phone, shaping is one thing, not working at all is another and my experience RE a couple of sites is that they are dead in the water on this account only. This is unacceptable, and every time I try and deal with it, it involves hours on the phone and days of waiting.

Frankly, it just seems to me that you need to get your network back to the way it was in the beginning. That was a positively euphoric experience, recently not so much on the shaped side of things. Priority protocols have always been perfect on my side.
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Copacetic, Mweb shaping policy is a controversial one. They claim it is shaped, but they affect certain sites so badly that you may as well call it blocked. Throttling is more accurate and they can do it on a site by site basis.
They will NEVER put the service back the way it was. I've been arguing this one with them for over 7 months and they keep going the other way. I see they have taken an interest in gaming, but I'm yet to see the results online.
 
Will@MWEB said:
Let me have the details of the hotfile download you're busy with - I'd like to see what the experience is on that myself.
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Well, not busy, since it won't even start. :p

Worked perfectly earlier on the capped Mweb acct details one of your techs asked me to try this afternoon.

File here.

It went a bit further this time around but got stuck at some point in the proceedings again.

It's no issue in itself in any case, as I have just noticed it has been hosted elsewhere, so I should be able to grab it.

My general problems I have outlined I think.
 
Lounger said:
Copacetic, Mweb shaping policy is a controversial one. They claim it is shaped, but they affect certain sites so badly that you may as well call it blocked. Throttling is more accurate and they can do it on a site by site basis.
They will NEVER put the service back the way it was. I've been arguing this one with them for over 7 months and they keep going the other way. I see they have taken an interest in gaming, but I'm yet to see the results online.
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I have to admit, I am beginning to wonder, from everything I've read I've been under the impression that there is a general shaped pool for all 'P2P and related' - This afternoon, Hotfile didn't work at all, while Rapidshare, which I tried for comparison, worked perfectly.

Now, there was no issue with Hotfile in itself because it worked perfectly on a capped account, so I can't see how else it is anything other than different shaped sites getting different priorities.

*shrug*

I just don't know.
 
Very good move on lowering the max connection limit.

Even 10mbs users shouldn't need more than 50 to get the most out of their connections and I'm certain the reduction in constant syn-ack load can only be a good thing for the network.
 
Was working perfectly a minute ago at 500kb/s but dropped to 20kb/s.oh well,at least i could download all my small stuff.now i just have to wait for my final download to finish.
 
Will@MWEB said:
copacetic have you done any troubleshooting with the reps here previously? If not PM me your details and I'll take a look myself tomorrow.
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Wow. When I PM'd you for help with slow torrent speeds, you told me that it was not possible to troubleshoot with users who have those problems. Should I have rather made my problem public, then you would've helped?
 
DCBloodHound said:
Was working perfectly a minute ago at 500kb/s but dropped to 20kb/s.oh well,at least i could download all my small stuff.now i just have to wait for my final download to finish.
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My 4Mb line is pulling down a very well seeded torrent at (currently) 10kbs. And according to MWeb, this is peak downloading time. Yikes.
 
Will@MWEB said:
We have therefore decided to implement an initial limit of 100 simultaneous connections per customer on P2P protocols. Depending on the positive impact this has on network performance we may further reduce this in small increments until we find the right level.
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Will, based on your findings, what configuration settings do you suggest for optimal p2p on MWEB?

Global max number of connections: 100
Max number connected peers per torrent: ?
Number of upload slots per torrent: ?
Max number active torrents: ?
Max number active downloads:

Thanks
 
ibanez said:
Will, based on your findings, what configuration settings do you suggest for optimal p2p on MWEB?
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I know you didn't ask, but this is what mine is set to:

Global max number of connections: 90
Max number connected peers per torrent: 45
Number of upload slots per torrent: 5
Max number active torrents: 3
Max number active downloads: 2

I'm on 4096 too, these settings have been working well for torrents that have initially very few seeds at 8AM and become better seeded as the day progresses. Depending on which tracker you use, you may like to have download at 3 and active at 3. I generally try to seed according to time so I don't get marked as a hit-and-run, though this may not be an issue for you if you're using a public tracker.
 
Well good to hear then, despite all the negative comments from some, that NNTP is not the culprit placing undue strain on the network. Forgetting the MWEB news server, at best you can get I think up to 50 connections on paid news servers, but on average around 20 connections, depending on your subscription. This tells me that NNTP is the way forward, not torrents :twisted:

/stirring just a little bit :D
 
MFour said:
Well good to hear then, despite all the negative comments from some, that NNTP is not the culprit placing undue strain on the network. Forgetting the MWEB news server, at best you can get I think up to 50 connections on paid news servers, but on average around 20 connections, depending on your subscription. This tells me that NNTP is the way forward, not torrents :twisted:

/stirring just a little bit :D
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I use astraweb and I have found that there is a link between the number of connection vs speed. IN my expirence 10 connections seems to be the magic number.

After I open up more than 10 connections I get no speed advantage and I actually slow myself down as it takes longer to download the pieces. I am on a 4 Meg line.
 
fbman said:
I use astraweb and I have found that there is a link between the number of connection vs speed. IN my expirence 10 connections seems to be the magic number.

After I open up more than 10 connections I get no speed advantage and I actually slow myself down as it takes longer to download the pieces. I am on a 4 Meg line.
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I also use 10 connections from Supernews on 512 account, but with the shaped speeds getting as low as 1-5 kBps most of the day it helps absolutely nothing. In fact most of the time the connections time out, so a setting of 5 or so works as well, but does not improve the speed unfortunately.
 
Well, it looks like I spoke too soon and my MWEB service is back to 'normal' -nothing to extremely slow torrents, and MWEB newsgroups not connecting at all most of the time. Why is it back to this state when it was fine for 2 days or so? There's something more going on here than I think MWEB are willing to admit to. This experience is too similar to what remember others reporting...
 
hambone said:
I know you didn't ask, but this is what mine is set to:

Global max number of connections: 90
Max number connected peers per torrent: 45
Number of upload slots per torrent: 5
Max number active torrents: 3
Max number active downloads: 2

I'm on 4096 too, these settings have been working well for torrents that have initially very few seeds at 8AM and become better seeded as the day progresses. Depending on which tracker you use, you may like to have download at 3 and active at 3. I generally try to seed according to time so I don't get marked as a hit-and-run, though this may not be an issue for you if you're using a public tracker.
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Thanks, I will try that and see what speeds I get after midnight.
 
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