MWEB Uncapped Subscribers Feedback

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SSung said:
Well, it looks like I spoke too soon and my MWEB service is back to 'normal' -nothing to extremely slow torrents, and MWEB newsgroups not connecting at all most of the time. Why is it back to this state when it was fine for 2 days or so? There's something more going on here than I think MWEB are willing to admit to. This experience is too similar to what remember others reporting...
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I think it is simply a case of capacity vs demand. MWEB has not made any mention of doing further capacity upgrades, so I assume this is how it will be for all non priority protocols for the foreseeable future. The slight upside is that people will start leaving MWEB for greener pastures (which they are already from the posts here), which might free up some bandwidth and see an improvement for us. On the other hand, as they attract more new clients the freed up bandwidth will be gone again.

What to do I wonder...
 
Hi MFour, just because we haven't mentioned further upgrades doesn't mean they aren't being planned. We have said all along that we will upgrade capacity as demand increases at regular intervals, but these are not flick of a switch changes, they are projects have to be planned and scheduled well in advance.

I would again urge P2P users on a shaped product not to watch your speeds on a constant basis and to have a realistic expectation about what they will be. There will be good days and bad days on P2P, depending on what the overall demand is at those times. Rather take the longer term view and look at what you've been able to download over the course of the month as a measure of how well you're doing.
 
Will@MWEB said:
Hi MFour, just because we haven't mentioned further upgrades doesn't mean they aren't being planned. We have said all along that we will upgrade capacity as demand increases at regular intervals, but these are not flick of a switch changes, they are projects have to be planned and scheduled well in advance.

I would again urge P2P users on a shaped product not to watch your speeds on a constant basis and to have a realistic expectation about what they will be. There will be good days and bad days on P2P, depending on what the overall demand is at those times. Rather take the longer term view and look at what you've been able to download over the course of the month as a measure of how well you're doing.
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This is true. It's just vexing when you've had a good run and then suddenly you are getting a tenth of what you were previously getting.
 
Well - not many people want or need to download 24/7 - so looking how much you've downloaded in the past isn't an indicator.

I've downloaded more this month with MWEB than ever before - purely because I've had to think up just about anything I could want and schedule it to run 24/7 because MWEB's speeds have been so terrible that I can't rely on downloading when I actually want something.
 
Will@MWEB said:
Hi MFour, just because we haven't mentioned further upgrades doesn't mean they aren't being planned. We have said all along that we will upgrade capacity as demand increases at regular intervals, but these are not flick of a switch changes, they are projects have to be planned and scheduled well in advance.

I would again urge P2P users on a shaped product not to watch your speeds on a constant basis and to have a realistic expectation about what they will be. There will be good days and bad days on P2P, depending on what the overall demand is at those times. Rather take the longer term view and look at what you've been able to download over the course of the month as a measure of how well you're doing.
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Indeed, I believe that MWEB has proven their willingness to tackle the task, but that was not what I was commenting on. Rather my comment was on the situation as it currently finds itself and not on what the future holds. As for taking a longer view, well I have made many post saying exactly that, and I do. However, I can't help notice the markable decrease in monthly usage on my account, which is certainly not through a lack of trying, but rather due to the limitations of the product.

Also my comments are not aimed at slating MWEB for doing what they are doing. I am well aware that I have purchased a shaped account, and don't expect anything else, but as copacetic said, it is a bit annoying when comparing past experience with the current. Comments I make about my usage is only that, nothing more. Even with the shaping as it is atm, paying R 300.00 for a 512 shaped uncapped account is still good value for money, given SA internet history. At some point I will have to decide whether the product works for me or not, but again, by saying that it does not imply that MWEB is not delivering a product as advertised.

I will say this though, I take my hat off to you for sticking to this thread and doing what you can. some views do not give MWEB a fair shake, but then that is the nature of the beast in SA :D
 
Rouxenator said:
Since Monday all my Oron downloads have been limited to 10kb/s on a 4mbps line. Not cool.
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You should use torrents, to echo your own boring response :)


Will@MWEB said:
I would again urge P2P users on a shaped product not to watch your speeds on a constant basis and to have a realistic expectation about what they will be. There will be good days and bad days on P2P, depending on what the overall demand is at those times. Rather take the longer term view and look at what you've been able to download over the course of the month as a measure of how well you're doing.
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Well said, and duly noted - however when you are looking at trends, the degradation of QoS has been drastic.
I do understand that it all depends on the 'stress on the network' but then stress depends on the size and capacity of your available infrastructure
In essence I am trying to say, upgrades to your network will drastically increase your customer base, whereas it is now just pissing off 'power users'.

You might recommend a business / internet addict account, but then will that network have the capacity to handle higher cap users (in the ideal situation where everyone moves ?) - but I am not moving, as this package suits my pocket perfectly and has functioned thus far.
 
Will@MWEB said:
Hi MFour, just because we haven't mentioned further upgrades doesn't mean they aren't being planned. We have said all along that we will upgrade capacity as demand increases at regular intervals, but these are not flick of a switch changes, they are projects have to be planned and scheduled well in advance.

I would again urge P2P users on a shaped product not to watch your speeds on a constant basis and to have a realistic expectation about what they will be. There will be good days and bad days on P2P, depending on what the overall demand is at those times. Rather take the longer term view and look at what you've been able to download over the course of the month as a measure of how well you're doing.
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Thats fair Will, what bothers me though is the fact that I get decent download speeds from 1am to 6am daily, outside of those times it sucks badly. Its like clockwork, 1 am speeds pick up from 0.5 to 30... 7am its back to 0.5. I can not see how this pattern can be repeated every night if we are being shaped according to capacity, I think we are being shaped according to set times.
 
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Well things are looking up it seems, at least now apparently it appears that everyone has the same experience, even Rouxenator :D
 
MFour said:
Well things are looking up it seems, at least now apparently it appears that everyone has the same experience, even Rouxenator :D
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lol and remember he built the interweb with his own bare hands
 
I can honestly say I've hit 400K at night, I can clearly see when adjustments to the pools are made as I would get a sudden spike of speed, and with 15-20 minutes it would settle to faster than what I was getting but less than max, that would be I'm assuming the other users taking up the pool. Mweb claims to use common traffic control for their network, if this is true the I see exactly what they are describing but there are many stories of peeps struggling in other areas which makes me wonder whether;

A. The exchanges are affected OR
B. Their is different traffic equipment or different configs running in each geographic location.
 
Anthropoid said:
You should use torrents, to echo your own boring response :)
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You should really pay attention to what I post... http://mybroadband.co.za/vb/showthread.php/270689-MWEB-shaping-theory

From what I can see they pool all shaped services (webistes, p2p, newshosts) under the same speed limit.
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So if I use torrents it will share the 10kb/s with Oron resulting in both services running at about 5kb/s each.

xrapidx said:
:D
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Well, I can understand that it is funny for you, but not really for me. I am a VIP.

jouda said:
lol and remember he built the interweb with his own bare hands
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:D good to see someone that pays attention. Yes, I did "practically" build the internet with my own bare hands. I am now also a VIP.
 
I think its hilarious :D ... I think I told you it was coming.


Oh man - if only posting my interpretation of your VIP acronym wouldn't result in an infraction. :twisted:
 
Unlike Roux who is just complaining. Roux there must be something on your side as i am having great download speeds this week. So much MWEB I am really enjoying being able to download at such nice speeds, streaming is a bit of a problem but I can't have it all. Roux have you tried rebooting your router? Perhaps it is your Telkom exchange giving you issues?
 
Linoman said:
Unlike Roux who is just complaining. Roux there must be something on your side as i am having great download speeds this week. So much MWEB I am really enjoying being able to download at such nice speeds, streaming is a bit of a problem but I can't have it all. Roux have you tried rebooting your router? Perhaps it is your Telkom exchange giving you issues?
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Nope - downloads from other services run full speed at 420kb/s so there is nothing wrong with the router or the line. I am connected to my home PC via remote desktop and every now and then I start a new download from non throttled sites. I'm not really complaining just saying that 10kb/s on a 440kb/s line is a bit excessive. Especially if you take into account that I am a little more important than most mere mortals - hence the VIP status.
 
Rouxenator said:
Especially if you take into account that I am a little more important than most mere mortals - hence the VIP status.
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lol just watch out, when you wake up and find that you are just a mere mortal, try not too fall off your chair too hard :D
 
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