True. But if it was entered before 11am and still not showing more than an hour and a half later there's something wrong, unless they are not mirroring any more.
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True. But if it was entered before 11am and still not showing more than an hour and a half later there's something wrong, unless they are not mirroring any more.
kohlhtor
Expert Member
The same about the error in Summerstrand
I phoned Mweb support last night at 22:10 and there say there is a Problem in Port Elizabeth
My Line was down Last night 18:00
At about 11:00 this morning it is working but the notice area is still say a fauli in Summerstrand
Iam staying in Summerstrand
I phoned Mweb support last night at 22:10 and there say there is a Problem in Port Elizabeth
My Line was down Last night 18:00
At about 11:00 this morning it is working but the notice area is still say a fauli in Summerstrand
Iam staying in Summerstrand
kohltor wth localized ADSL faults we generally wait until we have confirmation from Telkom that the fault has been cleared and they will sometimes leave faults open for a short period after resolution while engineers monitor the site.
kohlhtor
Expert Member
Willi why take it 10 houres to but the fault on the board
Adeptus Mechanicus
Expert Member
Will, Ive sat with this issue for the last few weeks and I've given you guys the better part of the week to actively sort it out. All I've got so far is the blame being pushed onto Telkom when it doesn't take a rocket scientist to figure out it's an ISP issue that is either account or policy related.
MWEB Ops PM'ed me a few times today and at one point (for an hour) I had full line speed for newserver connections for both the Mweb and (international) Easynews servers while these investigations where on the go. Alas that was short lived and my Mweb account reverted back to running at a quarter to half of my 384kbs line speed on the same file(s) it was running at full speed on earlier.
I've now just bought 1gb of pre-paid international bandwidth from another ISP, connected to Easynews and my line is downloading at a constant +/- 40kb/s. Clearly Telkom is not to blame.
Please stop passing the buck now guys and sort it out. It's been a good couple of months with you guys and I've had hardly any issues in that time (and those I did have were short lived), but this is now ridiculous and I'm ready to move onto another ISP if need be.
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Hi kohlhtor Are you saying it took 10 hours from when you experienced a problem to appear on our notices? There are some reasons why this could occur. Depending on how localized the fault is Telkom may not pick it up as a general issue immediately. DSLAMS are not actively monitored and a lot of fault reporting is reliant on the number of customer faults being logged from a particular area. Telkom are also dependent on fault reports from ISPS such as ourselves to make them aware of these issues. We actively monitor the realtime trends of calls coming in from our ADSL customers to identify potential hotspots and then report these possible faults to Telkom. I'm sure you can see the potential in between all of this for there to be some delay between when customers start experiencing a problem and the DSLAM being flagged as faulty, however I do agree that 10 hours does seem very long. If you can let me know the times when you first experienced a problem and when the problem cleared on your line then I'll do a proper investigation and see if there are any lessons to be learned from this.
Thanks for bringing this to my attention
Kind Regards
Will
Hi IwoJima
I can assure you our intention is not to pass the buck. you reported an issue with both NNTP and a general concern about browsing, which led us to believe that you might have an underlying fault.
In cases like this we have to go through all of the possible troubleshooting scenarios and checking the line is generally the best place to start doing this as the line and the router are the most common causes of ADSL problems.
If everything else is working well and your only concern is with NNTP speeds then I'm afraid there isn't anything further to be done.
NNTP and other P2P type activities are managed on our uncapped shaped products and available bandwidth for these services is contended with other P2P users.
This means that speeds can fluctuate from time to time and while we always strive to give as much bandwidth as possible to these services we make no guarantees about how well they will perform.
This has been discussed extensively on these forums and my recommendation to all P2P users is to consider the overall amount of bandwidth you have used for the month, rather than speed watch on a daily basis.
If you require the immediacy of line speed transfers for your P2P needs then I would urge you to consider moving to an unshaped product.
Kind Regards
Will
Adeptus Mechanicus
Expert Member
I have been with you guys for months and this is not my first attempt at using NNTP with my Mweb account. I have used NNTP since day one with Mweb and have monitored speeds at all hours of the day in the past and picked up the general shaping policy times and trends. The point is that none of those rules now seem to apply and I'm now faced with a quarter to half of my potential line speed 24/7, whereas in the past that was only the case for a few hours a day (i.e. "business hours").
Essentially what you are telling me is that your network is suddenly congested at all times of day (during the holiday season?), but judging by the comments of other Mweb users that is not that case as many are achieving extended periods of full line speed or close to it. Why then do I seem to be subjected to "extra special" shaping?
My case in point is that for the past couple of months my Mweb account has performed consistently well despite shaping policies which were obvious, but did not throttle to the point of making the account useless. My question is "Why is it doing this now?"
As for your suggestion that I judge based on a monthly trend you'll find that my stats for Dec are far lower than they have ever been. I will now setting up an app to taking readings of my line speed/downloaded data at intervals throughout the day and you can tell me if I'm being fairly shaped (in comparison to those who've posted similar stats in the Mweb Daily Speed Results thread)
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kohlhtor
Expert Member
Hi willi
I phone at 29.12 at 22:00 your support and the fault was known it only apears on the page at 30.12 10:00 and it shows it was logged Start Date:2010-12-30 08:00:12
why takes 2 hours to appear on the page
Thanks Thorsten
Outage Num:9455
Telkom ADSL outage affecting Summerstrand ( 041 - 583 )
Telkom ADSL services in the following area may be Inaccessible : Summerstrand ( 041 - 583 )
Start Date:2010-12-30 08:00:12
I phone at 29.12 at 22:00 your support and the fault was known it only apears on the page at 30.12 10:00 and it shows it was logged Start Date:2010-12-30 08:00:12
why takes 2 hours to appear on the page
Thanks Thorsten
Outage Num:9455
Telkom ADSL outage affecting Summerstrand ( 041 - 583 )
Telkom ADSL services in the following area may be Inaccessible : Summerstrand ( 041 - 583 )
Start Date:2010-12-30 08:00:12
DUDE!@##$%%
Senior Member
- Joined
- Nov 19, 2008
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- 821
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- 42
Hey guys,
Quick question, am i gonna get an abuse letter if I download ~100GB from Steam?
The christmas specials were fantastic and i picked up like 14 big big games
thnx
Quick question, am i gonna get an abuse letter if I download ~100GB from Steam?
The christmas specials were fantastic and i picked up like 14 big big games
thnx
Gtx Gaming
Gtx Gaming
nope you can steam all the way, know my friend dled allot on steam.
@IwoJima
As I stated previously we make use of a global pool of bandwidth which is allocated to P2P type activities and contended amongst all users of these types of services.
I can't tell you why your experience is different to the next users when it comes to P2P, there are simply too many variables that can come into play, however I can assure you that we do not have any policies in place which apply shaping to an individual user.
If your line is, as you say, functioning optimally and you are convinced that there are no congestion related issues in your region that we can investigate for you then there is no reason from our side why you would not be getting a fair P2P experience.
Looking at your usage for December I can see that it is lower than some of your previous months, but it is still well above the curve for the average user on your line speed and you are certainly getting good value for money if you consider what that would have cost you per GB
If you are going to monitor the performance of your connection then please ensure that you include tests which measure details like latency and packet loss as these are indications of possible underlying ADSL problems. Also please make sure that you compare your P2P speeds with that of activities which are not shaped to get a true reflection of the overall performance of your account.
Kind Regards
Will
As I stated previously we make use of a global pool of bandwidth which is allocated to P2P type activities and contended amongst all users of these types of services.
I can't tell you why your experience is different to the next users when it comes to P2P, there are simply too many variables that can come into play, however I can assure you that we do not have any policies in place which apply shaping to an individual user.
If your line is, as you say, functioning optimally and you are convinced that there are no congestion related issues in your region that we can investigate for you then there is no reason from our side why you would not be getting a fair P2P experience.
Looking at your usage for December I can see that it is lower than some of your previous months, but it is still well above the curve for the average user on your line speed and you are certainly getting good value for money if you consider what that would have cost you per GB
If you are going to monitor the performance of your connection then please ensure that you include tests which measure details like latency and packet loss as these are indications of possible underlying ADSL problems. Also please make sure that you compare your P2P speeds with that of activities which are not shaped to get a true reflection of the overall performance of your account.
Kind Regards
Will
Adeptus Mechanicus
Expert Member
That would be due to the fact that the NNTP issues I mentioned only began in the 2nd week of December and rapidly progressed in severity after that, to the point where a week ago I'd had enough and posted my issue here for all to see.@IwoJima
As I stated previously we make use of a global pool of bandwidth which is allocated to P2P type activities and contended amongst all users of these types of services.
I can't tell you why your experience is different to the next users when it comes to P2P, there are simply too many variables that can come into play, however I can assure you that we do not have any policies in place which apply shaping to an individual user.
If your line is, as you say, functioning optimally and you are convinced that there are no congestion related issues in your region that we can investigate for you then there is no reason from our side why you would not be getting a fair P2P experience.
Looking at your usage for December I can see that it is lower than some of your previous months, but it is still well above the curve for the average user on your line speed and you are certainly getting good value for money if you consider what that would have cost you per GB
If you are going to monitor the performance of your connection then please ensure that you include tests which measure details like latency and packet loss as these are indications of possible underlying ADSL problems. Also please make sure that you compare your P2P speeds with that of activities which are not shaped to get a true reflection of the overall performance of your account.
Kind Regards
Will
Project the kind of performance I've seen over the last 1-2 weeks (minus the increased use of HTTP that I've been forced to make use of) and you'll see that I'd be sitting at under half of what I've used per month for the past 8 months (also bearing in mind that those previous 8 months have seen almost exclusive NNTP usage for downloads)
I'm currently on leave until the 10th of Jan and will be logging performance every day until then.
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Ok I spoke to the team about this now and looked at the full history:
On the evening of the 29th at around 21h30 we had some slight call trends from PE, but nothing specifically from your exchange. I'm not sure if this was perhaps mentioned to you when you called in - I would have to pull up the call recording to check to this level.
The following morning at 08h00 the monitoring team flagged your DSLAM as a possible fault and created a fault log with Telkom.
At that stage the fault log on our system was in an internal category and was only visible to our agents. At 10h00 a fault reference was received back from Telkom and it was subsequently upgraded to a confirmed outage, which then caused it to feed through to the network notices page.
Kind Regards
Will
I canceled my uncapped account in November filled in all the paper work faxed it through, I phoned to make sure my account was canceled they assured me it would be canceled at the end of December as there was a month notice. I phoned during November and December to make double sure the account was canceled according to the people I spoke to on the phone it was set to cancel at the end of December... now after all that WHY did I just receive a invoice for January??
VioAdmin
Expert Member
Downloads never below 400kB/sec -- Mweb FTW!!
- Joined
- Apr 13, 2010
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- 10,689
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- 7
Hi Hecate
I will get someone in our accounts department to contact and assist you.
Kind regards
MWEB Operations
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